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01-31-2020 01:58 PM  27 days ago
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Badgerfarm

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Missouri

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The new JR
I contacted the service department at the remains of what was JR radio. Their response was that they will no longer service the older DSM2 equipment "due to lack of parts and for liability reasons". I sent them avery nice response.

"Thanks Travis,
It would need to be a rather large discount in order to entice me to remain with JR given the recent changes.
If that's the case I should probably shop for a different brand of transmitter that will be able to continue servicing my equipment.  I've put my trust in JR products for decades and have a tremendous amount of money invested in the radios and receivers.  How long would it be before there is another minor  design change and the new transmitter and receivers would be obsolete as well?  I'm sorry to see JR fade into history.
Best regards
Randall"

It looks like I will be shopping for a different brand of radio in the future or stick with Spektrum radios only.

Can anyone suggest a different brand that has a good track record for sales and service? What brand do you prefer and why? I might have to go back to Futaba. Any and all help would be appreciated as I don't have a lot of money to replace radio equipment every time they move a switch on the transmitter case.
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01-31-2020 11:45 PM  26 days ago
Rojoalfa

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Punta de Mata, Monagas-Venezuela

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/
/

Very difficult to answer your question...

The hobby needs a boost for sure.

I have futaba, you... JR...
Good brands, same problem.

It is not a good choice to move on at this time...

/
Saludos cordiales,
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02-01-2020 12:01 AM  26 days ago
PaulBowen

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Australia

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I think that’s probably quite unfair given the situation. I’m not going to give the full history of JR’s downfall because I would assume everyone is all over the details.

Travis isn’t a very Japanese name so I’m assuming you contacted an American company that was/is simply and importer. JR stands for Japan Radio, ie it’s a 100% Japanese company. The local (American) users of the name are just agents/importers. Considering the Japanese company was financially gutted and looted by one of it’s managers causing it to implode is just bad luck for everyone. I understand your frustration at having un-supported DSM2 equipment but I can also understand why no one wants to support it. Brands and technology continue to evolve or move on. I sold all of my JR radio equipment and helicopters last year as I just didn’t want the burden or risk.

There seems to be a continued perception from the USA that the importers are actually the manufacturers which is just not the case at all.

The new DFA JR seem to be very active now and DMSS is a great system and probably worth a look if you’re most comfortable with JR programming. I’ve converted to Futaba 18SZ and although it’s nice equipment I find it generally too complicated and confusing for my brain.

https://www.deeforce.net/
Quest NEO Caliber ZG, Zenoah G260PUH, CGY750, NHP 750, NHP 115.
JR Propo Ergo 30, OS 32SX-H, Edge 550, Edge 90.
Futaba T18SZ
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02-01-2020 12:14 AM  26 days ago
squirrel

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USA

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PaulBowen I’ve converted to Futaba 18SZ and although it’s nice equipment I find it generally too complicated and confusing for my brain.
I was hoping it would get simpler since it has a large display. Still have the 9ZHP WC2 and it is a pain if you don't have the book.
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02-01-2020 12:30 AM  26 days ago
Badgerfarm

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Missouri

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Paul,
You are right. I contacted the given website for service and was basically told to go away. They did offer me a discount on a new radio however. Fool me once shame on you. Given that I will use the JR radio until it gives up and assuming that Spektrum is still around go with their offering since that's the technology that I know and understand. I feel sorry for the people that spooled up huge money for high end radios only to find that they are out in the cold. I'll never believe that the internals have changed that much since electronics and chips are pretty much stock items and not proprietary. Once the technology is in use it doesn't make huge leaps and bounds like we are lead to believe. The I Phone is great example of that ploy. They make a change in the color, release it as a new model and charge over a $1K for it and the people line up days ahead of the release just to have it. Most manufacturers don't tool up for every little part but use as much off the shelf technology as possible.
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02-01-2020 01:10 AM  26 days ago
doorman

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Sherwood, Arkansas

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Horizon??
Just asking, but have you contacted Horizon service for your spektrum based JR
They took care of me for years..
I still own and fly JR and will depend on Dee Force for any of my future equipment and service .. just a thought!!
Stan
AMA 2918-Team Spin Blades,,Castle Creations, Unique Aircraft
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02-01-2020 03:31 AM  26 days ago
Badgerfarm

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Missouri

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Stan,

Dee Force is who I contacted at their service department and was given the bums rush. They might still be working on Spektrum products which I have as well but the JR branded radio was told there were no parts and due to liability they could no longer service them. All I needed was backup battery replacement. This is a copy of what they sent me:

Service@deeforce.net <Service@deeforce.net>
7:25 AM (14 hours ago)

to me

Hello Sir,

Thank you for contacting us. Unfortunately we are unable to service the older DSMX JR radios due to lack of parts and liability reasons. I apologize for any inconvenience. We can offer you a discount on a replacement DMSS transmitter and receivers to help you out if need be.

Regards,

Travis Hanshaw
DFA/JR Propo Service

It sure looks like the big blow off to me for lack of better words.
I will still use them until they give up but won't ever buy another JR radio. Spektrum, maybe, but not another JR with that sort of service. They don't have a common backup battery? What?????
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02-01-2020 04:34 AM  26 days ago
PaulBowen

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Australia

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I totally agree that we are constantly being conned into upgrading equipment for profits sake. Apple have turned it into an art form.

Don’t be put off Futaba because of me, it’s just my lack of understanding their programming logic. I currently only fly one model so I rarely do any programming therefore forgetting it the next time around. I personally think they should be simpler because many of us would be in a similar situation to myself. It’s impossible to become an expert with only one model.
Quest NEO Caliber ZG, Zenoah G260PUH, CGY750, NHP 750, NHP 115.
JR Propo Ergo 30, OS 32SX-H, Edge 550, Edge 90.
Futaba T18SZ
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02-01-2020 12:06 PM  26 days ago
dschertz

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Jackson, MI

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JR switched to DMSS long before the mess that restructured them. They switched when they broke away from Spektrum. I sent you a message, the Spektrum is going to work the same as your current JR radio and your receivers will still work with Spektrum. I would presume JR or DeeForce may not last. They don't work on DSM2 systems, it's unfortunate and just reality.
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02-01-2020 01:11 PM  26 days ago
Badgerfarm

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Missouri

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Thanks for sending the info on the RXs. I've been looking at them and will probably give one a try and see what happens. I'll keep supporting Spektrum and let my JR equipment serve as long as it can and then let it fade away.
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02-01-2020 08:24 PM  25 days ago
dschertz

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Jackson, MI

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I would get a new JR if they wouldn't have changed the system, but understand why they did it. Programming is probably close to identical. I may be wrong there, but at least close. They don't have satellites that will just plug into a fbl unit. I'm not buying two separate devices just to work. Hence why I am seriously thinking of VControl, to each their own though.
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02-02-2020 07:40 AM  25 days ago
goodhunting

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Slovenia ... somewhere in Europe

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I had both systems once...
Started off like many in my time with Spektrum (Ds6i).. and rather quickly realized that I need more than 6 channels. So I got a used X9303 (Jr) which used DSM2 technology... then I got the 11X (still DSM2) which I liked. It fit in my hands and I liked the big screen for programming.
These transmitters both worked with DSM2 and DSMX receivers... (granted I could not use the full potential of DSMX protocol but still, worked as it should)

Then I got an XG11 (Jr's radio after they broke off from Spektrum), which used the DMSS protocol. Now the old 11X did NOT work with new DMSS receivers as it was a completely different protocol, that did not work with the old one. If compared, the new DMSS was way more responsive (I am not an expert... I fly scale only and can not fly 3D for the life of me) and even I noticed this difference. The programming of 11X and XG11 was exactly the same! Next I got the XG14... which had a smaller screen but the programming was the same...

Later on I sold off all my Jr stuff and went Jeti... but this is another story....

Klem
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02-04-2020 09:27 PM  22 days ago
Lwnemesis

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Seattle, WA

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I was late to the DMSS game and almost completely switched to it from DSM2/DSMX. The reason I went DMSS is I am so used to my 11x ergonomically that I prefer it over any other radio. I tried to switch to the Horus but ergonomics sucked. So the XG11 is perfect for me. It is better with the response time and telemetry is a plus but I don't use it yet to its full potential. I really like the fact that I only need one connection from the receiver to the FBL.
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02-04-2020 09:50 PM  22 days ago
Badgerfarm

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Missouri

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I think I'll go ahead and keep what I have until it goes belly up and then see who is left in the game at that point. JR doesn't seem stable enough to me at this point to spend anymore money with them. Especially after their latest response. I understand it's all about the profit and service after the sale is a thing of the past. At least with the Spektrum radios that I have I'm confident enough in them to give them my money. From now on out the manufacturers are going to have earn my trust. Gone are the days of just blindly following brand loyalty. The car industry is a prime example of that. I can't think of any brand of vehicle that I would buy now. If I do buy a different truck I'll be looking for something pre 90's that I can still understand and work on. Heck, the dealers don't even know how to service what they sell now. Rant over for now.
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02-20-2020 03:22 AM  7 days ago
D Pedersen

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Rycroft .Alberta .Canada

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I have bought 2 new DMSS JR radios and two of my friends have bought them also. Very nice radios and I feel so much better with the DMSS than the DSM/ DSMX Spektrum system. It has opened up many options to them. I do not think you have much to worry about with DeeForce JR as they are a much bigger player that you would ever think in the R/C world. I fly all my IMAC planes on the JR radios and helis on V Control.Remember DeeForce took over JR about 4-5 years after JR went to DMSS so they would not have any DSMX parts and JR had given up it's license for DSMX with Spektrum.Logo 550SX / Logo 600 / Specter 700
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02-20-2020 04:01 AM  7 days ago
Heli143

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Phenix City, Alabama

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I love my JR systems and will continue to use them until any chance of using them is gone.
I sent my JR radios to Tony Stillman of Radio South who is a superior technician as well as his team and they have not failed me yet. Don’t know if that helps anyone wanting to continue to use their JR systems but I hope it does.
Roy Mayoral
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02-20-2020 10:27 AM  7 days ago
dschertz

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Jackson, MI

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Heli143 sent my JR radios to Tony Stillman of Radio South
It says that he is very limited on what he can do because of all the discontinued parts for the old JR/Airtronics radios.
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02-20-2020 03:11 PM  7 days ago
Rojoalfa

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Punta de Mata, Monagas-Venezuela

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/
/

IMO...
After every crash, I evaluate the problem and take this into account for future reference.

My RC helis remain with me after a crash. I replaced parts and ready to fly.

In case of transmitters, it is not the same thing.
If a lost confidence with my TX, I sell it. I don't want it anymore. Period.

If my transmitter gets malfunctions, probably I would send it for repair but this transmitter is ready to sell it. Don't want it with me anymore.

/
Saludos cordiales,
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