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03-13-2015 09:00 PM  3 years agoPost 1
rctrooper1

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Brownsville, Texas

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I ordered a replacement clutch and clutch bell with lining for a gasser conversion. On my test flight, the clutch is not engaging properly as it takes more than mid stick for the clutch to engage. Obviously there is too much gap between the clutch and lining. I called the supplier and they are acting like if they don't know what I am talking about. They even asked me to write them an email and explain to them why the parts are not working. Wow! How hard is it to understand that the clutch and lining are not within specs, too much gap and the clutch is not engaging! Anyone else had issues with new clutches and clutch bell being having too much gap new from package?

Thanks

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03-24-2015 04:00 AM  3 years agoPost 2
fjk6807

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l'ville, ga usa

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so typical of century crap.

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03-24-2015 04:04 AM  3 years agoPost 3
rctrooper1

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Brownsville, Texas

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You are so right about that. I just got an email from them. They want me to return the parts so they can inspect them. They are claiming its a very unusual problem. Made me furious!

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03-24-2015 04:23 AM  3 years agoPost 4
RM3

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Killeen, Texas - USA

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no longer a problem for me...

EVER!

showing a preference will only get you into trouble, 90% of everything is crap...

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03-24-2015 05:25 AM  3 years agoPost 5
Pistol Pete

rrProfessor

Seffner, FL

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Yes, the liner is to thin and the reason why the clutch fails prematurely.

Just change the liner for a thicker one and you are good to go.

~~Enjoying the hobby one flight at a time~~

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03-24-2015 01:31 PM  3 years agoPost 6
rctrooper1

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Brownsville, Texas

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Thank you Pete

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03-24-2015 02:44 PM  3 years agoPost 7
fjk6807

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l'ville, ga usa

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Hey RM3, nice looking clutch setup. where did you find this? I use a radikal g30 clutch in my g20 but it is still century crap.

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03-24-2015 07:18 PM  3 years agoPost 8
RM3

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Killeen, Texas - USA

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I made it... brooo hah hah ha...

showing a preference will only get you into trouble, 90% of everything is crap...

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03-31-2015 04:27 AM  3 years agoPost 9
Gearhead

rrMaster

Vt

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RM, I thought you said you stopped using that clutch and you now use the Century 30 size clutch ?

Jim
Buzz Buzz Buzz

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03-31-2015 02:26 PM  3 years agoPost 10
RM3

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Killeen, Texas - USA

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still using it in my regular G20.

my modded G20 uses the G30 clutch, but n the G30 unit I redid the liner, balanced the bell. took all the sharp edges off around the flex points on the shoe....

showing a preference will only get you into trouble, 90% of everything is crap...

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04-01-2015 05:31 AM  3 years agoPost 11
Pistol Pete

rrProfessor

Seffner, FL

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I would have guessed the other way around.

~~Enjoying the hobby one flight at a time~~

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04-01-2015 07:31 PM  3 years agoPost 12
RM3

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Killeen, Texas - USA

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well its been working just fine, so no reason to move it around.

I may do that later on to drop the weight on the big heli (project weight loss) as the custom clutch is smaller and lighter than the G30HP unit. If it can grip hard enough to bog the stock G20 engine, it should have no issues in the modded G20. just too lazy to swap it right now.

showing a preference will only get you into trouble, 90% of everything is crap...

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04-13-2015 03:44 AM  3 years agoPost 13
Ruger

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Ellenwood Ga. USA

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boycot century untill they clean up their act
Here is something for you, I ordered 3 b47g canopy's and the box was perfect. I opened the box to find 3 broken canopy's, now this is the second time this has happened they blamed it on ups. The dumb Sh#* . when the guy said ups broke them I explained that one of the canopy's had the door hinges installed and magnets installed for the doors I flipped. another guy there told me they were taking new helicopters apart to fill parts orders. I would steer clear of century not only do they sell junk some of the people should not be working there, amazing they are still around. I was told to send them back as I am doing now and I would get a credit. what they don't know is I already called my cc company and I AM going to get my money back one way or another. I have had clutch issues also and I am swapping 2 of mine to electric to get away from their crappy clutches I have went thru about 4 clutches and as much as I fly they should have lasted for yrs. one the lining slipped and burned thru to the gear and had to auto it down. when I looked at the clutch I was amazed.

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04-13-2015 04:08 AM  3 years agoPost 14
rctrooper1

rrApprentice

Brownsville, Texas

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I hear what you say, I agree Century needs to improve their quality control on their production parts. However the horrible and inexperienced customer service from the supplier in San Jose CA is the worst I have ever delt with. After a few days battling with them over the clutch / lining gap they took 3 days to ask me if I wanted to return the items so they can issue an RMA. Immediately replied and ask them to send me the RMA. How difficult is it to reply with an RMA number? On the second day, I filed a dispute with PayPal over the parts not being good. So they send me a RMA after the second day and I ship back the items with a signature confirmation. On March 26, they responded that they will deny the refund because the parts were inspected and found to be ok. Well, the funny thing was that the parts did not arrive back to them and signed for them until March 30. So I made a point to call them liars for how can they inspect the parts if they did not have them yet. This was confirmed with the tracking number. Long story short, they knew they were wrong and they refunded me my money. They even closed my account because I filed a dispute. Their loss!
Fortunately, I was referred to two great Canadian suppliers and they are two of the nicest people I have talked to. They are aware of some of the issues Century has had and they do their best to keep the customer happy. I ordered my clutch and clutch bell and they went far and beyond to double check the parts before they shipped them to me. Again, the issues were too much gap on the new parts, so this is where customer service is all about, they re did the lining and put the gap within specs. I am now an happy customer again. Never again will I deal with those idiots in San Jose.

The thing that really upset me the most was the fact that when I asked to speak to the manager or supervisor, I was told by two different reps that they were not allowed to give the name of the manager or supervisor. That the supervisor was unavailable and my issues will be resolved thru email. What kind of business runs this way? Bunch of idiots!

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04-13-2015 04:18 AM  3 years agoPost 15
RM3

rrElite Veteran

Killeen, Texas - USA

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sometimes I wonder if I'm not the idiot for trying to make upgrades for a model that is not liked by the community due to its lack of quality and blatant disrespect to its customer base.

Its almost as if they are trying to destroy thier own company...

showing a preference will only get you into trouble, 90% of everything is crap...

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04-13-2015 04:29 AM  3 years agoPost 16
rctrooper1

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Brownsville, Texas

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After doing some research, I came to find out that Paul left The San Jose supplier approximately two years ago and went to work for DJI. Paul was all about customer service and had the company running great. Who knows who is in charge there now and I don't care to know.

RM3, you are definitely not an idiot for doing what you do best and helping us with your custom made parts. Keep up the great work. Those of us that have your custom made parts thank you!

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04-13-2015 04:39 AM  3 years agoPost 17
RM3

rrElite Veteran

Killeen, Texas - USA

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Thanks for your support,

Its just beyond me on how Century can manage to stay afloat with everything thats going on.

showing a preference will only get you into trouble, 90% of everything is crap...

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04-13-2015 04:41 AM  3 years agoPost 18
rctrooper1

rrApprentice

Brownsville, Texas

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They are staying afloat because of all the quad copter crap that is hot now. Time will come when all those customers start calling in too. Just a matter of time!

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04-13-2015 04:42 AM  3 years agoPost 19
Ruger

rrNovice

Ellenwood Ga. USA

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I don't hate Century helicopters as I have a hawk pro and a bell47 and the bell 47flys the best and they are affordable unlike my vario turbine heli. just wish the company would get its act together. more people would buy more scale and pod and booms from them if they could keep parts on the shelf for them. instead they are taking apart new kits for parts.

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