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Home✈️Aircraft🚁Helicoptere-MikadoOther › Mikado USA ='s Great Service
04-22-2014 08:30 PM  6 years ago
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buster1

rrKey Veteran

Manhattan, NY

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Mikado USA ='s Great Service
I placed an order today for a motor, ESC, pinion, grounding kit, motor mount and counter bearing.

Everything was in stock and 45 minutes after I placed the order, I received an e-mail that it has already shipped.

Now, that's great service.

Looking forward to receiving the new Mikado Transmitter as soon as it's released and as fast.

Good Job Mikado!!
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04-23-2014 06:38 AM  6 years ago
soulrider911

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Novato Ca

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+1 they are doing a great job, top notch customer serviceWhy don't cats get gray hair with age?.....
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04-23-2014 09:09 PM  6 years ago
Retired2011

rrElite Veteran

Lee's Summit, MO

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Part of my post was my fault for not understanding the USPS tracking policy...Sorry I seemed to blame Mikado USA.

I still had an issue during checkout, but Bryan has contacted me and said he can't find any evidence of what happened on his end.
He also explained what to do if it happens again.

I think he deserves an appology from me for venting on RR...
So, Bryan...I'm sorry.

It is "Great Service" that he took the time to contact me personally and get things straightened out.
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04-23-2014 11:12 PM  6 years ago
Mikado USA

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West Palm Beach, FL

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Dear Chet,

There's absolutely no reason the Mikadousa.com's site would not allow you to check out of our website with free shipping over $100.00. I am sure there's plenty of forum members whom can attest that the 10% discount, still offered free USPS Priority mail over $99.

As you checked out on the placed order, we cannot review what exactly you were seeing at the time of checkout, so i'm afraid i cannot provide an explanation. There were no "tricks", and free shipping was active throughout the sales weekend.

I do indeed see you also utilized USPS First Class Mail, which is not required to be updated even once on it's journey to it's destination. Unlike Priority Mail, which is updated at each facility scan, First Class is equipped with Delivery Conformation, and is only required to be updated when it's sitting in your mailbox. I assure you, after 48 hours, the package is not still at the original postal destination.

Should you have issues with you 5-7 day freight package, please let us know personally at that time and we would be happy to work with you.

MikadoUSA.
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04-23-2014 11:45 PM  6 years ago
Retired2011

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Lee's Summit, MO

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See above!

I am once again a happy customer.
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05-14-2014 01:51 AM  6 years ago
Guyguerra

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Naples, Fl

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I've ordered a lot of stuff from Bryan and Gorgin and they are great. They really work hard and it shows in their good customer service. Ok, I'm going back to drool over the 690sx.Logo 800, 700, 690 & 400, Gaui NX7, NX4 & X4II, Whiplash 700's, Mostro 700E's, Goblin 570, Jeti Air Force DS-16
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05-14-2014 03:05 AM  6 years ago
Ace Dude

rrProfessor

USA

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I worked with Bryan several times in the past and always received excellent service from him.  
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05-14-2014 03:54 AM  6 years ago
Alpha11

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Edmonton, AB, Canada

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I agree, Bryan is awesome with customer service and very prompt with his email replies too. Vbar tech is great!!!! Love the service that Mikado USA is providing..... keep it up guys!!

Asif Ali Akbar
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