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HomeAircraftHelicopterCentury Radikal G20-30 N640 Hawk Predator › Heli World New Website Fixed!
04-11-2014 11:59 PM  4 years agoPost 61
rbort

rrProfessor

Franklin, MA - USA

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Its the same old story
Just more people finding the same experience and treatment and the rebuttals here from the reps about it.

When I had issues with Century, I called one day after their announcement of the blade grip recall six times in one day, was put on hold for at least 20 minutes each time and then they would pickup, say hello, I would say hello and I would get hung up on.

Finally after trying 6 times in the same day I got in touch with Antonio there at the time to inquire about the situation, and he informed me that "management doesn't want to talk to you."

Oh yeah, burned their bridges and blew them up at the same time to be sure

-=>Raja.

MA 1005 Hanson 280, 4220 flts
Spectra 27 3DMax, 3310 flts
Whiplash V1-2 Hanson 300, 1618 flts
Whiplash V2 Hanson 300, 473 flts

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04-12-2014 12:15 AM  4 years agoPost 62
Gearhead

rrMaster

Vt

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Raja, I think you are forgetting something,, it was not you that had issues with Century, it was Century that had issues with you,,, you were the issue, you were the problem

you crashed your heli before (before) your Grip failed in flight, sO after your crash you had no hold on your warranty

and, when you called Century about your failed Grip they (Century) already knew about your crash because some one that knows you called Century and told them,, sO, Century knew your were lying

Raja,to add, no mater what you say, Century still has their doors open

oh well, why don't you go have another beer

Jim
Buzz Buzz Buzz

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04-12-2014 12:58 AM  4 years agoPost 63
Gearhead

rrMaster

Vt

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a quote from another site
At one time, Ron Lund from Rick's even stated that they were an example that others should follow. I do agree that since they got more into multi's and since Paul Pan left to work for DJI, it has deteriorated quickly. That said, it is hard to replace a long time, knowledgeable manager like Paul was. Hopefully they will be able to soon.

Also, as Carey stated, they are planning on working more with their currently successful heli platforms, the 30 sized V2 gasser, Their HWC T700 gas conversion kits and their Radikal E640/N640 units.

Many do not seem to be aware of the direct work that Peter/Century does with Zenoah in their HWC line of gasoline engines. These are gasoline heli engines that are co-operative efforts between Zenoah and HWC. Zenoah send their parts to the HWC factory where HWC add their own parts to manufacture the HWC engines. These engines are not Zenoah engines that are taken apart and modified, but engines that are built from the ground up in the HWC factory using a combination of Zenoah parts and HWC parts.

So it is very obvious that Peter and Century are committed to their helicopters for the future.

Also, I am sure the success their retail arm (Heli-World) has been enjoying over the past few years in the multi-rotor area which has resulted in record sales, means that there is always some positive cash flow to move things along.

I am sure that if MinAir had been more versatile in having extra revenue generated by multi-rotor sales and by a co-operative manufacturing agreement with Zenoah, they would have been able to continue with their heli manufacturing.

Jim
Buzz Buzz Buzz

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04-12-2014 01:15 AM  4 years agoPost 64
RM3

rrElite Veteran

Killeen, Texas - USA

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I sure would like to know what Peter over at Century thinks about everbody dumping century from thier online stores...

I get the whole Multirotor thing, but honestly these items are too easy to make and there is alot of online manufacturers chumping at the bit cause all you need are 4 motors w/props and the right controller and any ding bat can put one together.

This "exploding business" in the multirotor market runs counter to Every other online dealer/LHS in the US dumping Century from thier stock.

so it was either not selling well or something else happened behind the curtin so to speak.

and if it was not selling well for most of these guys...thats trouble... and I can't see how dropping the prices any lower is going to bring any online/LHS vendors back to Centurys side.

I want more choices in places to buy parts...it means ALOT to me.

showing a preference will only get you into trouble, 90% of everything is crap...

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04-12-2014 04:05 AM  4 years agoPost 65
rbort

rrProfessor

Franklin, MA - USA

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Gearhead
First of all, what happened between me and Century is none of your business.

Second, you have no first hand knowledge about anything, what you say is heresay from what you have heard from another rep in your circle. You come in here and talk like its your helicopter or you know exactly what is going on - its like you're testifying in court about what other people told you. Doubt everything anyone ever says that happened to them with Century. Does Century pay you to be their defense attorney?

Third did you ever hear about the saying "the customer is always right"? My crash parts from the blade grip failure were retail $96 and change, might have been $96.19 if I remember right off the Century website. That is what Century "saved" by not taking care of the customer. No let me restate that, that is what they would have charged a customer to buy the parts, their cost to make them was probably less than 1/2 that. So instead of making a customer happy, they try to blame the customer, etc. Here is a perfect example from Tyler:
Century in a nutshell:

The parts are not defective.
The customer is wrong.
Customer pays to return product for inspection.
The parts are not defective.
The customer is wrong.
Customer buys parts/upgrades.
Machining on production wrong cannot possibly be defective.
The customer is wrong.
Exchange video footage.
Pay to return product again.
Wait for inspection.
The customer is wrong.
Parts held hostage at Century.
Phone calls not returned.
...enter online field reps.
The customer is wrong.
Rep machines have no problems.
Parts are not defective.
Customer not "qualified professional heli mechanic".
The parts are not defective.
The beatings shall continue until moral improves.
The parts are not defective.
Anyway, you can argue until you're blue in the face with everyone here, but nothing is going to change what we feel. We are all customers and we all learned our lesson. Good for them they saved $96.19, and I will never buy any Century helicopters ever again. That "customer is always right" thing, let me tell you, it hurt alot more than saving 96 bucks.

-=>Raja.

MA 1005 Hanson 280, 4220 flts
Spectra 27 3DMax, 3310 flts
Whiplash V1-2 Hanson 300, 1618 flts
Whiplash V2 Hanson 300, 473 flts

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04-12-2014 04:43 AM  4 years agoPost 66
RM3

rrElite Veteran

Killeen, Texas - USA

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well some one just put up a G20 for sale...there is also a G30 up for sale cheap...still there...I wonder why?

who here would buy a used radikal?

showing a preference will only get you into trouble, 90% of everything is crap...

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04-12-2014 04:47 AM  4 years agoPost 67
Tyler

rrElite Veteran

Chicagoland area

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Quoting Tyler
By the way, Century never did make good on the three defective hubs that I paid full retail for and shipped all over the wazoo. They kept the parts. I found another brand to enjoy.

When my tail blade grenaded in flight and caused a total loss crash, I was attacked by the Century " Nine Fingered Men in Black" and blamed for everything. That gasser kit is still balled up in the corner collecting dust. Ever single frame piece, ever single internal metal frame structure, every shaft, and nearly every bearing block and bearing was destroyed during the pirouette auto that landed on the skids. I won't put another penny into that machine. Especially since they won't even answer the phone.

Enjoy things that money can buy IF you don't lose the things money can't buy.

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04-12-2014 04:48 AM  4 years agoPost 68
Tyler

rrElite Veteran

Chicagoland area

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I HAVE A USED RADIKAL FOR SALE.

LANDED HARD ONLY ONE TIME DURING A PIROUETTE AUTO.

Enjoy things that money can buy IF you don't lose the things money can't buy.

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04-13-2014 12:45 AM  4 years agoPost 69
Gearhead

rrMaster

Vt

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First of all, what happened between me and Century is none of your business
Raja, your nuts, you made it my business when you complained in public on the public forum called RunRyder, you are the one that started the whole thing on RR

you crashed and had your friend buy parts for you, then after the rebuild the Grip fail, we all know it

and who made it your business to start posting on RR saying Pual Pan was fired when he was actually on his honeymoon

now Raja, lets get real, what did MA do to their flyers ???

2 used Century helis up for sale, wow I guess the sky really is falling

time for a beer

Jim
Buzz Buzz Buzz

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04-13-2014 12:48 AM  4 years agoPost 70
Gearhead

rrMaster

Vt

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When my tail blade grenaded in flight and caused a total loss crash
you know that is not funny when that happens, MA went threw that a few times 6, 7 or so years ago, it also happened to my friend 3 times on his Vibe 90, on the 3rd crash JR sent him $300 in parts

Jim
Buzz Buzz Buzz

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04-13-2014 01:15 AM  4 years agoPost 71
Gearhead

rrMaster

Vt

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The parts are not defective
Raja, actually, over the last 12 years I did have a few parts that were defective, I had a thread in a new Bearing Block that was loose, Century replaced it, I had a bad bearing on a new 50 Swash and Century replaced it, and I had an A Arm on my 50 that was damaged so Century replaced it

and you know what they did another time, it was so bad, they sent me Predator Grips for my 50, so they sent me the correct ones, I gave the Predator Grips to the Rep in NY

Jim
Buzz Buzz Buzz

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04-13-2014 01:43 AM  4 years agoPost 72
RM3

rrElite Veteran

Killeen, Texas - USA

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look guys what ever happened between you both is not the issue...

move on... please.

the issue at hand is

1. customer service

2. multiple locations or vendors (there are no more, I wonder why)

3. parts quality

we all know that Centurys quality is lacking and can sometimes be really bad...sometimes they are good...but its mostly a crap shoot. when it comes to quality what concerns me is not the fact that they can replace your defective part...the bigger problem is that the defective part made it into the hands of a customer in the first place.

Now as for customer service...if you have to wait on the phone for more than 10 minutes...they have problems, if thier excuse is that the guy/girl that answered the phone is "new" thats thier problem...if you have to wait for more than 30 minutes to talk to anybody, they don't deserve your business.

As for this business that they don't return emails...if they can't manage to send out an automated response or at least manage to get a response in 48 hours...they need to hire people that can at least stall you by sending you sorry messages...hell hire a parrot to peck at the keyboard at least and BS on the phone. But silence and hiding are unacceptable.

It really sounds to me that they are seriously lacking in management skills and the whole company needs an enema

now...

Who are the REPS for Century here in RR and what do they have to say?

showing a preference will only get you into trouble, 90% of everything is crap...

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04-13-2014 05:33 AM  4 years agoPost 73
Gearhead

rrMaster

Vt

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the only Century Rep I know of on RR is "beavis1",, he may reply and may not, wont blame him if he doesn't, but the other Reps wont reply because some people will not let the them reply and help without needling them,

the thing between me and Raja is simple, after reading the many bad things the X MA Rep DrBen said about MA, Raja has the gull to bash Century for something that is his own fault

every brand has defective parts

if you have to wait on the phone longer than 5 minutes hang up and call again

Jim
Buzz Buzz Buzz

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04-13-2014 05:39 AM  4 years agoPost 74
RM3

rrElite Veteran

Killeen, Texas - USA

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well if I call and hang up after 5 minutes, and do this over and over...wouldn't that be considered harassment?

showing a preference will only get you into trouble, 90% of everything is crap...

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04-13-2014 05:48 AM  4 years agoPost 75
Gearhead

rrMaster

Vt

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Emails)
I have been flying the Century 50 for 12 years now, over the years while on the phones to HeliWorld ordering parts I have (a few times) brought up the complaints about them not answering Emails, every time I have brought this up I was told the same thing, HeliWorld gets some 300 Emails a day, they can not answer them all, I guess I can understand that

Jim
Buzz Buzz Buzz

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04-13-2014 06:01 AM  4 years agoPost 76
RM3

rrElite Veteran

Killeen, Texas - USA

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HeliWorld gets some 300 Emails a day, they can not answer them all,
I'll be the first to say that 300 emails a day that can't be answered is BS...

My wife used to work for Child protective services...she got as much as 120 emails a day, even managed to get no less than 50 on Christmas on one occasion...and she managed to answer all of them. So if Century has at least 5 people working the emails they should have no trouble dealing with it especially if they can manage to divise a system where emails are routed based on subject matter to the most qualified person to answer them...now if they have ONE or TWO guys doing it...they need to change thier business model cause they are shooting themselves in both feet...Given the size of the market they are covering they need no less than 10 people doing this.

Now if Peter C. is STILL looking for qualified people to help, I would advise he get his house in order before promising any new porducts for 2014...which he can't seem to answer questions about in the first place over email.

showing a preference will only get you into trouble, 90% of everything is crap...

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04-14-2014 01:42 PM  4 years agoPost 77
chris6414

rrApprentice

Sneads Ferry, NC USA

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Well, all weekend and no reply. I even included a screen shot of the error message I keep getting from the "contact us" from the Century site not the heli-world site. Yeah, I could have ordered the parts but I just wanted to get to the bottom of the website issue.

Century Hawk Sport, OS .32, Futaba 7C, GY-601 9251
Predator Gasser SE G-23, Fut 3010 servos, JR gyro/servo

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04-14-2014 02:21 PM  4 years agoPost 78
fjk6807

rrNovice

l'ville, ga usa

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Gearhead, you obviously miss the point. Yes sometimes Century has good quality. Yes sometimes Century has poor quality. Case in point a brand new tailboom for the g20 I just received is crushed on one end. The box is intact with no damage so this means it lest their facility damaged to start with.
Anyway back to the big issue. What we are all saying is that the lack of customer support in getting replacement parts or even in getting information is terrible. It is not acceptable to those of us that invest in what sometimes is large amounts of money into our equipment that a company treats us this way as a customer. I am a small business owner and sometimes myself get as many as 200 emails in a day. I do not go home until every email every phone call and every customer question or concern is addressed. Anything less and I don't have them as customers. Unfortunately for us a large majority of parts to fit century helicopters is only available through them. I was warned about this when I started looking at the g20. I made several phone calls to heli-world and spent time on the phone with them to try and make a decision. I discovered then that selecting the option for placing an order would get you in to talk with someone much faster than needing support. This is understandable as sales are the lifeline of any business. I made the decision to go with a g20 after much talk with one of the guys at century. I love this heli. I love the cheap by comparison to glow fuel cost of operating a gasser.
I hate however the part of trying to deal with century or heliworld on getting parts or getting help when needed.
This whole thread started because for 4 days straight I tried to get an email reply or someone on the phone to get help. There was zero response. Zero. I started looking at other post about them and put that together with what I was experiencing and became convinced they were gone. the first thing I did once I actually got in touch with them was to post the good news and share here that in fact they were there. You instantly started attacking my credibility by stating doubts about it taking 45 minutes on hold to get someone to answer the phone. I was driving at the time and had nothing else to do so I put my cell on speaker phone, laid it on the seat and listened to their on hold music while driving. I had almost forgotten it was on hold when a person actually picked up and said "Heli world can I help you" I almost fell out of the truck. Others have stated the same thing. If you have an inside track with them great for you but don't come on here on the attack against all the rest of us who have been experiencing terrible customer service from these people. It is obvious to even the most casual observer that there are serious problems at Century and Heli-World. We need these people to be in business. We need the kits and parts to be manufactured and for Century to be a healthy well managed company. We collectively have offered our suggestions and comments in an effort to help them not bash them. We also however collectively as hobby enthusiast feel some obligation to our fellow hobbyist to let others know when there are problems with a manufacturer or a particular hobby supplier. Your rebuttals are out of line and not congruent to those of us that truly love this hobby.

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04-15-2014 04:40 PM  4 years agoPost 79
chris6414

rrApprentice

Sneads Ferry, NC USA

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Fixed
Site is fixed. Just placed my parts order.

Chris

Century Hawk Sport, OS .32, Futaba 7C, GY-601 9251
Predator Gasser SE G-23, Fut 3010 servos, JR gyro/servo

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04-15-2014 09:35 PM  4 years agoPost 80
raptornoob

rrVeteran

shrewsbury. ma. u.s.a.

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fixed,,,,,,,,but will you get your parts
they never sent ,y mainshaft.....or money......and dont answer emails or calls

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