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HomeRC & Power✈️Aircraft🚁HelicopterRadio - Spektrum DSM › So Disappointed with Horizon
03-15-2014 07:59 PM  6 years ago
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FlyingForFun

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So Disappointed with Horizon
So I go to turn on my DX7 as to fly again and there it is, Backup Error. This is the third time this has happened to over the last few years and is extremely frustrating. I know all of the "possible" reasons and cannot tie them back to my case. So I call Horizon and after having to wait quite a while I finally get to a tech who unfortunately was of no help. Net/net they really do not know why this happens, cannot tell me they have a real fix and to send it in to get it fix again (3rd time remember). The kicker is that he indicated that they are going to charge me $40 + return shipping to fix it as it is not within the warranty period. Come on really, very disappointed in Horizon. What is sad is I would have been willing to pay the money if I knew it would have been permanently fixed. For all the praise I hear about Horizon, this clearly was not the case for me. One very disappointed customer.
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03-15-2014 08:25 PM  6 years ago
wrongler

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Brewerton, New York

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Maybe instead of talking to a Tech, you should go a little higher in the chain.Bill Whittaker
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03-15-2014 10:46 PM  6 years ago
FlyingForFun

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Yeah he should have pulled them into the discussion.
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03-16-2014 12:46 AM  6 years ago
JKos

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Redondo Beach, CA

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You only talked to one person. Chances are if you actually send it in they will "fix" it for free. I put fix in quotes because this is a recurring issue for you.

- John
RR rules!
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03-16-2014 01:01 AM  6 years ago
FlyingForFun

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If they did fix it for free (which they did in the past when I called) I'm still out $20 in shipping and no confidence that it will not happen again. That is my real issue here as this is the 3rd time this happened. All I evert expected was a long term fix. Not asking for anything for free just want no excuses and a real fix.
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03-16-2014 01:09 AM  6 years ago
doorman

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+++1^^^
I agree with John, send it in... kind of hard to repair a tv over the phone.. I have had years of nothing but exceptional service, but never bothered a tech, unless I had a specific question..
You did mention this is number 3 over a "few" years...I am not sure how long ago since that radio was sold, but I am thinking more like quite a few years..
BUT, send it i with a letter explaining your problem and that it is a reaccuring one and see what they can come up with...also don't forget the company has new owners, so we are all a bit in the dark as to whether the service policies will stay the same as in the past..
Maybe time for a new tx... just a thought...
Good luck and let us know if your still disappointed after it is done..

Stan
AMA 2918-Team Spin Blades,,Castle Creations, Unique Aircraft
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03-16-2014 02:09 AM  6 years ago
FlyingForFun

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I appreciate the feedback; however, great service starts with the first phone call. Why would I not call Horizon after having the same problem three times, clearly the problem keeps reoccurring. Is that not what they are there for? Why should I take a chance of sending it in again with form that state I will pay them the min $40 + $9 return shipping. I just see yet another phone call to try to resolve and still not commitment that the problem will be properly resolved. Great service is not me managing them to solve their problem (note the the backup error on the dx7 is a know issue). Perhaps I should be lowering my bar on my expectations.
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03-16-2014 04:55 AM  6 years ago
Tyler

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Chicagoland area

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Sometimes it is best to walk down a different path. Just be considerate and don't sell a flaky radio to someone as an attempt to recoup some of the funds needed to buy a different radio.

I have walked away from many brands or companies that didn't work to keep my loyalty, often not hobby related as well.

Tyler
Enjoy things that money can buy IF you don't lose the things money can't buy.
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03-16-2014 08:23 AM  6 years ago
RogerRabbit62

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Thuerigen germany

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You are complaining after a few years about some 40$ on a low end Radio repair?
Wow.
Am i glad, not to produce low end stuff.
They have tremendous customers.
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03-16-2014 12:48 PM  6 years ago
FlyingForFun

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No worries about trying to sell as I do not want to screw anyone. I do need to find a suitable replacement as I do have a number of BNF stuff.

I complaining that I was not happy with the service I received. Let me summarize; we do not know why this keeps happening to you, we don't know if we can really fix it and it will cost you $60 (and it is the 3rd time remember) Sure it is not a $700+ radio but it was the best at the time with many of the top end pros flying it.
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03-16-2014 08:04 PM  6 years ago
dkshema

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Cedar Rapids, IA

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DX7 -- as in the very old, original DX7 that hasn't been manufactured for several years, now?

I believe that happens when you turn the thing on with a dead or nearly dead battery.
-----
Dave

* Making the World Better -- One Helicopter at a time! *

Team Heliproz
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05-14-2014 09:02 PM  6 years ago
Adams

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Champaign Il. USA

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This is John Adams from Horizon. FlyingForFun, Sorry to hear about your repeated problems. Unfortunately there is a bug in the original DX7 and if the power is terminated while the switch is on, the bug you're describing occurs. Please send your transmitter to my attention and I will correct the issue obviously at no charge. This is a very old radio and the software was created out of house however I believe we have a fix for the bug. Our current radios are developed in house and the firmware can be updated by the customer over the internet. Let me know how you would like to proceed and we can turn this around in a day. Again sorry for your inconvenience.
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05-14-2014 09:24 PM  6 years ago
rcflyerheli

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Granbury, TX USA

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Well you can't beat this response. I've always had nothing but good to say regarding Horizon's service.Logo 700, Specter 700, Goblin 700, Trex 700DFC, Gaui X7, Logo 690SX, Logo 600SX; Trex 470 Trex 500
Amain Team Rep
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05-15-2014 01:52 AM  6 years ago
Tyler

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Chicagoland area

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Sounds like a training session is in order at the Horizon service center so that the staff is properly educated to adequately and expediently resolve customer needs.Enjoy things that money can buy IF you don't lose the things money can't buy.
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05-15-2014 02:19 AM  6 years ago
doorman

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Sherwood, Arkansas

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There You Go!!
This is the service that everyone has been telling him about!''
Hope he might finally have listened!!!
AMA 2918-Team Spin Blades,,Castle Creations, Unique Aircraft
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HomeRC & Power✈️Aircraft🚁HelicopterRadio - Spektrum DSM › So Disappointed with Horizon
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