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HomeVendor Promoted Content › whats up with Helikraft ?
03-10-2014 09:27 PM  4 years agoPost 21
grim.the.grim

rrVeteran

Houston, Texas

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I have tried sending emails and called and left a message. Its time to try and get my money back.
It might had been lost during the hacking. I would absolutely get that corrected or contact your credit card company.
their prices are high now , nothing special
Their prices did seem to go up, except their generic Raptor parts. I still have three Raptors, so they are my "go to" for those parts only.

*** Real Pilots BEAT the air into submission! ***

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03-11-2014 04:31 AM  4 years agoPost 22
Corruptsector

rrNovice

Upper Hutt Wellington

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I contacted my bank today and they will start the process.

I tried to contact them via the new site but there was been no reply. Seams all a little suspicious.

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03-12-2014 05:25 AM  4 years agoPost 23
bikerflyer

rrNovice

san juan capistrano, ca,USA

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I would be cautious about ordering from them
They have had an advance payment from me for $2500 since Aug of last year with no shipment of the three align kits and many spare parts.

They have not returned any emails since November, even though all my emails are showing up in their support website.

My order is still showing as "in process" in their temporary site

Amex has just informed today that the charge may be too old to get credited back.

I am hoping they own up to this and refund my money since they are apparently still in business.

I have no illusions that they will ever supply my order as it was one of their 50% off sales and now they can't get the parts at that cost.

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04-06-2014 10:53 PM  4 years agoPost 24
xja4x

rrNovice

Madrid, Spain

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I received some Align parts this week. Ordered them in October 2013 and were shipped after the website went down. I'm still waiting for a T600N, but I'm confident I'll get it sooner or later as I purchased some other stuff from them in the past without any problem
cheers

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04-07-2014 02:15 AM  4 years agoPost 25
bikerflyer

rrNovice

san juan capistrano, ca,USA

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got my money back
Just thought I would update - amex let me know yesterday that they got my $2500 back.

bummed I never got the product, but 9 mths was too long to wait.

I have ordered from Cyber heli in HK in the past and never waited more than 30 days.

I think Helikrafts 50% off sales were just loading up on customers advance payments and tying to cut a far below dealer cost on volume purchases.

If any of the 50% off Align kit orders actually get delivered it will be when the kit's are replaced with a new version, causing Align to dump them. So by the time Helikraft ship's the kit, you could get a similar price from your local hobby shop without having your money tied up for 8 mths.

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04-08-2014 03:53 PM  4 years agoPost 26
Norm

rrNovice

Nova Scotia, Canada

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I'm certain Helikraft has stolen my money as well. I had good luck with them throughout the past. Until my last order in Nov 2013. Approx $55.00 in trex 250 parts. Some items had been on back order so I expected a slight delay. Still no parts and no response to emails for a refund as of April 2014.

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04-10-2014 02:17 PM  4 years agoPost 27
wc_wickedclown (RIP)

rrProfessor

long beach calif

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i stopped buying from this place a couple years ago after they sold me some defective parts and only offered me exchange when i wanted a refund.

Insha Allah made in america

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04-22-2014 05:00 AM  4 years agoPost 28
ozghost1952

rrApprentice

Melbourne Australia

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Collectively they appear to have stolen more than $5000 from various people at our flying field .... I am sure that their 50% off scam has netted them hundreds of thousands around the world

PayPal is not interested - 2Checkout neither and my bank says they cant do anything as I paid through a direct link to my Bank Account

Pity that they can get away with this type of behaviour

Jeff

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04-22-2014 06:51 AM  4 years agoPost 29
wc_wickedclown (RIP)

rrProfessor

long beach calif

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im surprised that with all the complaint in every forum about these people i have found zero complaints to the Better Business Bureau or consumer affairs id all so report paypal for allowing them to robe me and everyone else i know.

Insha Allah made in america

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04-22-2014 06:03 PM  4 years agoPost 30
bikerflyer

rrNovice

san juan capistrano, ca,USA

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Helikraft reply
As I mentioned above, AMEX did get my money back thru 2checkout.

I used Amex to pay thru Paypal. Paypal's only help was asking me if I wanted to cancel the charge back, so I was definitely unimpressed.

Helikraft eventually responded to my help emails with the following note - which came after my refund.

Hi,

We apologise for the delay in replying to you as our website was hacked by criminals in mid Feb and the database and most of website is destroyed and a new one is being built. A temporary website is up here:

http://www.helikraft-rchelicopters.com/index.html

Your order is waiting for items which can no longer be supplied.

We strongly suggest to lodge a chargeback with 2checkout to get a refund.

If there is anything else that we may be of service please let us know.

Thanks and have a nice day,

HK - CSM Staff

Ticket Details

--------------------------------------------------------------------------------
Ticket ID: KJZ-169-37880
Department: General Inquiries
Type: Issue
Status: Closed
Priority: Urgent

Helpdesk: http://helikraft.kayako.com

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04-22-2014 07:47 PM  4 years agoPost 31
wc_wickedclown (RIP)

rrProfessor

long beach calif

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bikerflyer
Helikraft reply
As I mentioned above, AMEX did get my money back thru 2checkout.
I used Amex to pay thru Paypal. Paypal's only help was asking me if I wanted to cancel the charge back, so I was definitely unimpressed.

Helikraft eventually responded to my help emails with the following note - which came after my refund.
Hi,
We apologise
its sad that other people could not have been so lucky

congrats glad to see someone was taken care off

Insha Allah made in america

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04-23-2014 11:56 PM  4 years agoPost 32
ssrobzoom

rrKey Veteran

Tn

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Any Lawyers out there? Any suggestions? They too have money from me and no products since ordering.

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04-24-2014 06:31 AM  4 years agoPost 33
bikerflyer

rrNovice

san juan capistrano, ca,USA

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Options
Given HK told me to request a refund thru 2checkout, I would suggest you request refund thru PayPal who will then go get it from 2checkout.

Hopefully u used your cc as source of funds for paypal like I did. They are obviously still in business so u have a chance.

I don't know of any USA lawyers that could help go after a company in hong kong or Taiwan however

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05-01-2014 12:24 AM  4 years agoPost 34
ozghost1952

rrApprentice

Melbourne Australia

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Action Required to hold Helikraft responsible
I have spoken again with PayPal who were sympathetic despite the claims being over 45 days old - Helikraft were quite clever is making sure they kept promising delivery until the claim were over 45 days old!

They have the power to ban Helikraft from using PayPal but need evidence of the scale of the fraud

Please lodge a report to PayPal who will assess the scale of the fraud and take appropriate action

The more people who do this - the more chance we all have of retrieving our money

Jeff

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05-01-2014 03:55 AM  4 years agoPost 35
Gladiator

rrApprentice

Miramar, FL - USA

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I was one of the victims as well. Kicking myselft now, that 50% sounded too good to be true. Filed a dispute with paypal last week. Will see where it goes.

iKon, because I am connected to my heli, are you?

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05-06-2014 03:07 PM  4 years agoPost 36
Gladiator

rrApprentice

Miramar, FL - USA

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They are getting their website up and running again...

I can't believe these people! Frustrated... So now they have 3 websites:

http://www.helikraft.com/
http://heli-kraft.com/
http://www.helikraft-rchelicopters.com/

iKon, because I am connected to my heli, are you?

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05-08-2014 04:31 AM  4 years agoPost 37
bikerflyer

rrNovice

san juan capistrano, ca,USA

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PayPal support
For future reference , always use a credit card as source of funds when paying thru PayPal. When I submitted my claim thru Amex, all PayPal did was try and get me to withdraw my claim.

Amex got my $2500 back from helikraft and their 2 checkout merchant pay system with no help from PayPal. They did say it might be an issue due to being over 120 days old, but helikraft and 2checkout refunded them.PayPal and eBay are no longer as effective for either buyer or seller as they used to be.

I never do any PayPal transactions from my bank. I always paypal thru a cc for safety, plus I get 1% back at year end for Amex, or FF miles if on my visa.

I know it doesn't help for those of you caught up in this, but lean on PayPal to go after 2Checkout, as they refunded my money.

Plus helikraft even told me via email they lost all orders and to request refund thru 2checkout.

Don't let PayPal bs you that they can't get it back.

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05-15-2014 10:03 AM  4 years agoPost 38
ozghost1952

rrApprentice

Melbourne Australia

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PayPal dont believe that Helikraft is a scam ....
Just spent a long time with a PayPal supervisor who said (many times over!) that once the 45 day period has expired there is nothing they can do - so the first lesson is don't wait irrespective of the stories you are told!

Second lesson - use your Credit Card rather than PayPal - it seems like it provides more time if you have a problem with delivery

When I asked why they still allow HeliKraft to offer PayPal as an option, the supervisor said that their fraud investigation area considers them to be OK - just because they scammed me (and many others!) doesnt imply they are not safe to transact with - its my word against theirs that I did not receive the items .......

As its time to move on and cut my losses - remember the old saying - if it seems too good to be true - it usually is! 50% off sale was never going to be a viable way to do business

Jeff

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06-24-2014 04:46 AM  4 years agoPost 39
mustang67ford

rrKey Veteran

Central Pennsylvania

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Has anybody ordered from helikraft lately? I noticed they still have 2 websites; heli-kraft and Helikraft-rchelicoprers. I had to register for the first one but the 2nd one had my old account info. I also haven't gotten any newsletters from them in a long time saying about the 50% sale. Even at non-sale price, they don't seem as cheap as what they used to be.

Team HeliProz - Retired
AMA #513507
IRCHA #4011

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07-15-2014 09:18 PM  3 years agoPost 40
ssrobzoom

rrKey Veteran

Tn

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I got took by Helikraft, I have contacted Paypal numberous times and they said they was sorry it's pass the 45 period so I guess I should have used a credit card to pay. Will do that in the future.

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