Santa Clarita Ca. USA
My Posts: All Forum Topic
I just want to post about what great Customer service both Heliscale and Double cats rotor Heads have. I purchased a 4 blade monster 700 head from aerodyne that was made by double cats in china and I purchased a 4 point 90 degree swashplate from Heliscale china. I originally had a problem with both. The swash plate was bad, as the top of the swash did not fit flat with the bottom of the swash. I contacted the vender at Heliscale and explained the problem, Emma at Heliscale researched the swashplate and found that all their 4 point swash plates had an incorrect bearing that was off by about .05mm, she then spent a great deal of time finding the correct bearing, and sent me a new swashplate, no charge, and an extra bearing for the original swashplate. The new swash is perfect. When I first got the head, I had problems with the skids shake on the heli. I couldn't find the problem, so I posted on another forum my problem, and got all kinds of advice that didn't correct the problem. Then a gentleman named Young, posted that he was the manufactuer of the head, and that I may have a bad Hub, incorrectually drilled, He then sent me a new hub at no charge, which corrected the problem. I just want to tell everyone, that if you ever have to do business with either of these venders, that have great customer service, and I wouldn't hesitate to do business with either of them again.