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HomeScaleAircraftHelicopterScale Model RC Helicopters › Heliscale and Double Cat Heads, china
07-12-2013 09:28 PM  4 years agoPost 1
cueman100

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Santa Clarita Ca. USA

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I just want to post about what great Customer service both Heliscale and Double cats rotor Heads have. I purchased a 4 blade monster 700 head from aerodyne that was made by double cats in china and I purchased a 4 point 90 degree swashplate from Heliscale china. I originally had a problem with both. The swash plate was bad, as the top of the swash did not fit flat with the bottom of the swash. I contacted the vender at Heliscale and explained the problem, Emma at Heliscale researched the swashplate and found that all their 4 point swash plates had an incorrect bearing that was off by about .05mm, she then spent a great deal of time finding the correct bearing, and sent me a new swashplate, no charge, and an extra bearing for the original swashplate. The new swash is perfect. When I first got the head, I had problems with the skids shake on the heli. I couldn't find the problem, so I posted on another forum my problem, and got all kinds of advice that didn't correct the problem. Then a gentleman named Young, posted that he was the manufactuer of the head, and that I may have a bad Hub, incorrectually drilled, He then sent me a new hub at no charge, which corrected the problem. I just want to tell everyone, that if you ever have to do business with either of these venders, that have great customer service, and I wouldn't hesitate to do business with either of them again.

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07-12-2013 10:21 PM  4 years agoPost 2
coptercptn

rrElite Veteran

Mesa AZ. USA

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good to hear.. So many people want to push their junk out there and tell you it's your fault it doesn't work because you didn't set it up right... or some excuse. Bravo for them>>>

Home of the "Sea Cobra".....

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07-12-2013 10:41 PM  4 years agoPost 3
Mojave

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Palos Verdes, Ca. USA

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I second that comment^^^ Jim, Ken and I all had a similar issue with another vendor that didn't turn out as well...
Barry

All helis and planes have an expiration date stamped on them...you only find it after you crash!!

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