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HomeScaleAircraftHelicopterScale Model RC Helicopters › RCA /Smart model Scale angled torque tube failure.
10-11-2012 05:00 PM  5 years agoPost 41
Smart Model

rrNovice

China/HK

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We are responsible company . we have responsible let the customer have happy flying and confident in the quality .the TT system will upgrade the gear very soon . Matel gear or bigger gear will be the first upgrade point . and detail instruction are need . The old customer exchange the new gear or upgrade parts will have special offer . only the material and shipping cost only ! So please contact us if your TT system have problem and need the parts or gear replacement .PLease feel free e mail to me or pm me . but sometime too busy and no time in forum . you can e mail me wankin007@yahoo.com.hk or my assiant bandylaw118@yahoo.com.hk .WE promise Smartmodel customer flying with smile !

Kin

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10-12-2012 08:47 AM  5 years agoPost 42
wilerbee

rrApprentice

Hong Kong

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I have cable/wire shaft drive kits with adapters to suit all trex 600-700.
Any length. 5 mm dia wire

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10-15-2012 01:21 AM  5 years agoPost 43
love for scale

rrVeteran

Omaha, Nebraska U.S.A.

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Is this the same raised tail setup as in the new V3 Blackhawks? Greg

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10-16-2012 07:29 AM  5 years agoPost 44
wilerbee

rrApprentice

Hong Kong

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Format might be, but we don't make the blackhawk 600 V3.

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10-16-2012 11:33 AM  5 years agoPost 45
love for scale

rrVeteran

Omaha, Nebraska U.S.A.

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Oops

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10-19-2012 04:28 PM  5 years agoPost 46
spy29

rrApprentice

USA

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hello all,
update> i have emailed "KIN" of smart model. and SO FAR NO reply,
looks like kin and smart model is NOT SINCERE in there promises and claims. i would keep away. for now.

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10-19-2012 06:13 PM  5 years agoPost 47
Smart Model

rrNovice

China/HK

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Sorry for the some hours late reply ! I get you e mail in 19/0ct 1:30pm my time .The offer detail in your mail box . Sorry for the Late !

Kin

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10-23-2012 12:24 AM  5 years agoPost 48
spy29

rrApprentice

USA

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Attention..
i emailed "kin" of smartmodel, "kin" said he would replace the parts..but once i showed him the damage to the landing gear ,nose, gun,and blades etc..i also said i would just try to repair the body if i got the parts.. so far NOTHING...
smart model customer service??

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10-24-2012 08:21 AM  5 years agoPost 49
wilerbee

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Hong Kong

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I think he means just to replace the gears for the angle drive. He does not make the fuselage, because I do !

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10-26-2012 06:37 AM  5 years agoPost 50
spy29

rrApprentice

USA

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to wilerbee and every one
wan KIN cheung of SMART MODEL has offerEd to pay for the damaged parts.kin has promised to make everyone smile BUT HE HAS NOT REPLIED AT ALL ...I TOLD HIM besides the Busted Ripped body ...
THE APACHE 600 HAS Broken landing gears front and rear,
cracked torn nose,
the belly gun got crushed and destroyed ,
the 4 blades are damaged,and the
$180 Piece OF Junk TORQUE TUBE THAT THEY are SELLING HAS MADE MY Apache into a BROKEN pile Of junk..in 1.5 flights...
WAN KIN CHEUNG OF SMART MODEL HAS NOT REPLIED..I DO NOT CARE WHO MAKES THE PARTS OF THE BODY.

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10-26-2012 02:31 PM  5 years agoPost 51
coptercptn

rrElite Veteran

Mesa AZ. USA

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gettin' out the PopCorn....

Home of the "Sea Cobra".....

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10-26-2012 02:48 PM  5 years agoPost 52
Smart Model

rrNovice

China/HK

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I have sent you a e mail to replace a full set the tail gear set and RCA will offer you a very special offer the new fuselage , they have checking the Apache -600 fuselage stock right now , but need a little bit time to solve your problem , hope you can wait a bit and we have time to arrange to ship you the tt system set , and RCA also need time to arrange you a new fuse and ship to you very soon . it is our promise ! If RCA have no fuselage , ( I sure i can make a fuselage for you .) sometime i have not much time in this forum , but i sent you the part in next monday and cool down and let me time to sent you the parts and RCA will let you a very good offer , they will conntact you soon ! and other . Please e mail me all about your require in . wankin007@yahoo.com.hk

Kin

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10-26-2012 05:51 PM  5 years agoPost 53
cap231ex

rrApprentice

Muncie , Indiana , USA

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That sounds like a reply to me , and from the sound of it I don't think one could ask for much more.

In todays way of doing business that is saying a lot about SM and RCA's CS.

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10-27-2012 03:55 AM  5 years agoPost 54
spy29

rrApprentice

USA

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cap231,,
there was also a reply last oct19..all replys are only here on runryder....notthing more..
i emailed smartmodel again..today..lets see
and i also have a very interesting email from wilerbee regarding smartmodel..ill share it later on..
apparantley SmARTModel and TF MODEL are NOT RELATED..... .Smartmodel only builds the JUNK torque tube....
TFmodel is the fuselage company

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10-28-2012 05:27 PM  5 years agoPost 55
cap231ex

rrApprentice

Muncie , Indiana , USA

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I wouldn't put to much stock in wilerbee's email as him and Kin of SM had a very bad split-up.

The post that Hoverup made on all the major heli forums of the email that Wilerbee sent out about SM and Kin was not true nor was it necessary or te right thing to do.

Kin and RCA will make it right with you as they have said in their posts to you , however it is in poor taste to have handled this issue in a public forum as you have.

This is only my 2 cents.

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10-28-2012 05:38 PM  5 years agoPost 56
spy29

rrApprentice

USA

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cap.,,
Everyone has a Right to Know it is a PRIME FUNCTION OF A PUBLIC FORUM.
we do get both good news and bad news >>.Everyone has the right to know.

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11-12-2012 07:01 AM  5 years agoPost 57
Choppercopter

rrNovice

Brisbane, Australia

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I totally agree with spy29. If spy29 didn't handle this issue in the public forum Smartmodel would not provide any after sale service to him and keep on ignoring his emails.

I have bought a full Smartmodel torque tube system to replace the flex drive system in my RC Aerodyne Jayhawk version 1 three months ago. The long torque tube came bent. I emailed Kin and asked for a replacement torque tube, he said he needs to investigate the product quality at the factory.

Two months gone, he never email me back or send me a new tube. I have no choice but to use the Align TT instead so I email his partner Bandy to see if they can make the torque tube endpiece / joiner 6.5mm instead of 6mm so I can fix it in the Align torque tube without any gap. Kin and Bandy said they can make it for me $5 a piece. So I sent $27 plus shipping for 4 units to Smartmodel. Now it has been over a month but I have not received the TT joiner. I emailed them 3 times, they said they busy due to end of year orders. I sent another email again after 5 weeks to find out the progress. They never get back to me.

If anyone has had bad experience like I did, please speak up otherwise you will be ignored. I regret that left this issue for too long.

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11-13-2012 05:09 PM  5 years agoPost 58
Smart Model

rrNovice

China/HK

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Extremely sorry for the later reply here . sorry ! the replacement parts will sent you withlin this week . please pm me the shipping address , because the cnc products line is too busy in end years order , sorry for the late to replace you the parts . your 6.5mm special size joiner are doing now , and we have stop some machine to it now for you and i reply you in e mail . and i will follow up your spaecial parts till it sent to you . The new gear are arrival this week , i will replace you is the new version one , so need to have time to build a new versionTT system for you . i don't want replace you the same thing .i hope you have the more reliable bigger version for your models . just keep e mail me .I can not every night post here in this month . I am missing some work in here the forum . Sorry . I sent you the parts this week .

Kin

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11-14-2012 01:14 AM  5 years agoPost 59
spy29

rrApprentice

USA

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dear mr KIN/smart model
i too have been waiting for all your promises , and so far i have not seen anything.

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11-14-2012 04:12 AM  5 years agoPost 60
Smart Model

rrNovice

China/HK

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I have first version in hand possible sent you now , but the new bigger gear version is come out about 10 days to two week . . Please e mail me about your choice . Sorry for later reply here in forum . Please e mail me !

Kin

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