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HomeAircraftHelicopterFlybarless Rotor Head SystemsV-Bar › Poor Vbar service from ReadyHeli
06-05-2012 02:31 AM  6 years agoPost 21
MrNiceGuy

rrVeteran

Melbourne, FL

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Products have to be sent back to the manufacturer in order for them to diagnose whether it is actually a warranty issue or not. Many people will destroy something by user error like plugging in a sensor incorrectly or damaging it in a crash and then try and say it was a faulty unit. I'm not saying that's what happened here but RH and Mikado don't know that until after it's been examined. If it's found to be faulty then it should be repaired or replaced. If RH just sends the customer a new vbar and Mikado determines its not eligible for warranty or is repairable then they are out the cost of a vbar and are stuck with a used repaired or inoperable one. No shop would be in business very long if they operated like this. If you are worried about the service turnaround time do some research into that before you buy an item and take that into consideration. I do. Being without your fbl unit sucks but things happen. This is one reason I have other helis to fly in case one is inoperable for any reason. In my opinion RH is doing what they should. Unfortunately the slow service turnaround time is just something that comes with owning a product made in another part of the world.

Yesterday is History, Tomorrow is a Mystery, Today is a GIFT

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06-05-2012 03:01 AM  6 years agoPost 22
Dan Minick

rrKey Veteran

Columbus, WI

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i cant even get them to email me back after i sent in a repair form requesting an RMA!! going on 2 weeks now and a couple emails

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06-05-2012 03:56 AM  6 years agoPost 23
Riq

rrKey Veteran

ND

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Unfortunately the slow service turnaround time is just something that comes with owning a product made in another part of the world.
..but we live in a digital world with digital products that are being dealt with unprofessionally.. and customer service is global.....

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06-05-2012 04:10 AM  6 years agoPost 24
GScott

rrElite Veteran

Lewis Center, OH

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I think some are missing the point. The issue is RH said to send the unit back to them for diagnosis after being fully aware that Ranier had already opened a "ticket". They said all vbar's are checked before sending them to Germany. Today I was told they do not check units that Mikado already has a "ticket" opened against. Had they told me this last week I would have sent it to Germany myself. All they have done in this case is to add at least a week to my turn around time. If they are not going to check and replace defective units then why bother having cutomers send defective units to them.

An example of how these situations should be handled is Ralph at FBL Rotors. I had a defective Hacker motor that smoked on its first flight. I contacted Ralph and asked what the RMA process was for it. He gathered some info from me and contacted Aero Model. He then sent me a new motor and asked me to ship the defective one back to Aero Model who then sent him a replacement.

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06-05-2012 04:25 AM  6 years agoPost 25
Dan Minick

rrKey Veteran

Columbus, WI

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I think anyone who has dealt with Ralph knows he has some rediculous customer service! That's how the world of business should work!

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06-05-2012 05:38 AM  6 years agoPost 26
jgalen0025

rrNovice

royersford, pa- US

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How does he know whether you smoked it using too long of motor bolts and when he sends the motor back hacker says it isnt warranted. I know, RALPH IS OUT 190. You will never stay in business that way, and it doesnt matter what anyone thinks you cant and shouldnt do business this way. We are using a product made 1000s of miles away and compared to cc wait time a month is nothing....jus saying

Long story short if you deal with mikado dont open your mouth to readyheli !! lol
I can definently understand your plight and if i had a spare vbar i would lend it to you.Not flying for a month would kill me, but thats why i have 3 birds.
I am running the vbar on the n5c with zero vibe problems so it is more than likely a bad sensor.

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06-05-2012 05:56 AM  6 years agoPost 27
AltecLansing

rrElite Veteran

North Carolina

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When my vbar acted up I contacted readyheli about it. They said send it to them and that, if they can't figure out what is wrong they would send it to Mikado. Well, mine had to go to Mikado. Mikado sent it back to Readyheli with a new sensor and readyheli sent it to me. It took just under 4 weeks for me to have it back. While that is a long time and it sucks to not have a replacement to use while the unit was it, I didn't have to pay shipping to Mikado directly. I only paid shipping one way to readyheli. Every vendor has to do what the manufacturer says in order to get warranty service. Ace hobbies preferred the end user to contact them direct for warranty work and not the retailer. Futaba in the US has warranty work done at hobby services. Not all retailers are allowed to handle warranty claims.

Now is a good time to consider a different flybarless system to see, if you find one you like better.

Man, I miss the eighties.

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06-05-2012 12:19 PM  6 years agoPost 28
Noobyflyer

rrVeteran

Clearwater, FL

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I don't like Readyheli. I don't like the sole distributorship that they insist on with Mikado--and another heli brand I can think of in recent past. I think it's BS that they are so insecure that they have to corner the market on a brand in the USA.

You get lurred in, buy Mikado from the them, then deal with out of stocks for the duration. I think that sucks. Reason I am making this point is that you have no recourse in the USA to buy somewhere else and I think that makes this even more difficult of a situation. They should replace the damn Vbar and deal with Mikado directly. The end user dealing with Germany is just not a reasonable exptectation in my mind. Repairs yes, defects no.

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06-05-2012 12:26 PM  6 years agoPost 29
Ronald Thomas

rrMaster

Gainesville, Fl, USA

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Wow, the distributorship thing came from Mikado. I am sure Readyheli buys as much as Mikado will sell them. If it is out of stock it is not because Readyheli chose not to buy it
Push comes to shove buy it from Canada or overseas. Shipping from anywhere in the world is at the most 5 days which is the same amount of time it takes UPS to get a package from FL. to Cali.

Team MikadoUSA 480XXTreme, 550SX, 600SX, 700XXTreme, 800XXTreme!!

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06-05-2012 01:06 PM  6 years agoPost 30
Justin Stuart (RIP)

rrMaster

Plano, Texas

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While ReadyHeli has had some significant personnel changes in the past, they pride themselves on offering lightening-fast shipping and great customer support. As far as retailers go, my experience with them has been top-notch.

Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives

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06-05-2012 01:32 PM  6 years agoPost 31
GScott

rrElite Veteran

Lewis Center, OH

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Justin,

I used to feel the same which is why I am so disappointed with the way this has been handled so far. If I hadn't just dropped over $2k on a new Logo 500se from them I would just get a new Silverline and be done with it.

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06-05-2012 01:40 PM  6 years agoPost 32
MrNiceGuy

rrVeteran

Melbourne, FL

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Yesterday is History, Tomorrow is a Mystery, Today is a GIFT

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06-05-2012 02:03 PM  6 years agoPost 33
ReadyHeli

rrVeteran

Jupiter, FL

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This service report was opened by Gary and Mikado. Only after communication on the Vstabi website, did Gary contact us.

Rainer requested Gary return it to us, ReadyHeli. He wanted to personally check the unit. Rainer asked for us to provide him the unit when Gary contacted us. "I think it would be best to check the sensor in our service" from Rainer.

We obtained the Vbar on May 31st, and dispatched it out to Germany Friday June 1st. We checked the unit for standard functionality. All worked electronically on the bench. We could not reproduce Gary's vibration issues and spike issues on the bench.

We dispatch any/all warranty units to Mikado on Friday afternoons via FedEx Economy shipping, which is a 4-5 business day service, directly to the Mikado facility. Testing is generally done within 72 hours of arriving in Germany. We obtain a end of the week status report for all units tested. If we get the green light to replace the unit instantly, we remotely dispatch replacements before getting goods back from Germany. If a unit has been repaired, we await those goods to arrive back prior to sending them to the customer.

If a unit, is without doubt, faulty, and covered under factory warranty, new goods are instantly dispatched to the end customer once we obtain the faulty unit in house. If there's even a slight chance it's not covered under warranty, we follow manufacturer protocol.

By sending the unit to ReadyHeli, and not directly to Germany actually did not delay your service another week, in fact, it sped the process up, as we requested the unit be the first checked when obtained in the service department, over any other goods dispatched to them. We use an expensive fast freight service to courier the goods to Germany, which are instantly processed through German Customs because of our company dealings. Sending person to Manufacturer could result in customs taxation, and longer delays to arrive at the Mikado facility.

We apologize you're not happy with the situation, however, we're doing everything in our power to assist you, with the direct requests of the manufacturer of the goods you purchased. The moment we get a response email from Rainer on the prognosis of your unit, we will happily update you instantly (and that wont be the entire summer).

Regards,
Staff.

Staff @ Readyheli

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06-05-2012 02:17 PM  6 years agoPost 34
GetToDaChopper

rrElite Veteran

Las Vegas , NV

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what more could you ask i say ! +1 RH

    ▲
  ▲ ▲
▲ ▲ ▲ One of a Kind !!!

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06-05-2012 02:29 PM  6 years agoPost 35
wargor

rrApprentice

Islands

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Another point of view
Great service from Mikado and readyheli. I recently had a vbar go bad after upgrading the software to the pro version. I contacted readyheli about it and they asked me to post a question to the vbar forums. I talked to Rainer for a couple days and he told me to send the unit back for testing and possible replacement. I also talked to readyheli and asked if I could send the unit back to them to send off to Mikado. They asked me a couple questions and issued me an RMA. Readyheli sent me a new device and sent my defective device off to Mikado. Turn around time was less than two weeks. Great service from my standpoint.

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06-05-2012 03:17 PM  6 years agoPost 36
RappyTappy

rrProfessor

Traveling the USA

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And the truth will set you free.

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06-05-2012 03:21 PM  6 years agoPost 37
unclejane

rrElite Veteran

santa fe, NM, USA

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Another +1 for ReadyHeli from me. My Vbar blueline has a mild, intermittent tail drift, which MrMel eventually diagnosed as being basically within limits and not abnormal (1 rotation in about 5 or 6 minutes). But he basically bent over backwards to support me on it, and even found other problems with my setup in the process (too short of a horn on the rudder servo for instance).

During all that we replaced essentially the entire unit as a debugging step. The turnaround, once they got the parts, was pretty much instant and I had the new part in a few days.

And yeah if you step in between the manufacturer and one of their dealerships, the procedures can change. Hands get tied depending on the situation, etc. so one has to be patient in that case and let it take what it takes in terms of time and talking to whoever you need to.

It's usually easiest to go through the dealer first because, as you can see, they're the best avenue to the manufacturer. If that route gets exhausted, then go directly to the manufacturer.

I'm already saving up for a silverline to put on my next project...

LS

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06-05-2012 03:27 PM  6 years agoPost 38
jgalen0025

rrNovice

royersford, pa- US

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Repairs yes, defects no.
How are is readyheli supposed to know if it is a defect warranted replacement or a repair from user error. You make no sense and the answer is you CANT! No company deals this way and if they do, you can be sure they will eventually have alot of loyal customers but with no storefront

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06-05-2012 04:21 PM  6 years agoPost 39
GScott

rrElite Veteran

Lewis Center, OH

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wargor, unclejane,

That's great, too bad none of that level of service was provided to me.

Here is the message I received when I inquired about my vbar:

"Hi Gary, we received the Vbar on 31 May and will forward it on to Mikado for testing. Figure about a three week turnaround considering shipping to and from overseas.
Rich"

Notice it says "will" forward. At no point during my numerous discussions was any of what RH posted above conveyed. The provided logs, screen shots, config files, etc... should have been enough to get the unit replaced. Here is a quote from Ranier:

"I could not believe that this screenshot is real ... but if it is ... its horrible."

The unit was purchased new from RH and was never crashed. In fact the heli (also purchased new) has less than a few gallons through it since this issue has never been resolved. At this point I have no choice but to wait 3 weeks or more or buy a Silverline and eat the loss of selling my original when it finally shows up.

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