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Home🌌Off Topics🌌Off Topics Main Discussion › Fusuno Canopy - no refunds on broken shipping
04-06-2012 12:29 AM  9 years ago
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ticedoff8

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Morgan Hill, CA. USA

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Fusuno Canopy - no refunds on broken shipping
I bought a Fusuno canopy for my Raptor.
Yes, I know they are in Vietnam
I bought 2 other canopies there before there was a problem.

When the latest arrived, it had a crack due to a shipping problem.
I contacted Fusuno about a replacement (January), and they said they would give me a 50% refund to my PalPal account.

After 10 weeks, it has not showed up.

I have traded email with their "Sales" group several times, and each time they are polite and say they are sorry, and the refund will be processed soon.
So far both Hachi & Helen have promised the refund "tomorrow" in their emails.

Be Aware: If you buy from Fusuno, and it is defective, it doesn't seem to matter what they promise, you may not get a refund, a discount or a replacement.
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04-06-2012 05:51 AM  9 years ago
mr dan

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Stockton Calif

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Wow! You sound a little..............

.......ticedoff LOL!
"R.I.P Roman" Citizen 0094 in the Nation
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04-06-2012 06:21 AM  9 years ago
Funknrock

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San Marcos, CA

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At least you got yours. A good friend never got his when he ordered direct and they never answered his emails about the lack of delivery.

I would never order from them direct. Only order through a US distributer.
My crashes are cooler than your flying! ;^)
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04-06-2012 07:15 AM  9 years ago
raynman

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Lyall Bay - Wgtn - N.Z

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I ordered with them once - they were delivered as expected etc ....
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04-06-2012 01:05 PM  9 years ago
sjgusmc21

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San Antonio, Texas

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Same with me. Ordered once, and received as promised. However, the pin-stripping was a little messed up, so live and learn.
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04-08-2012 09:20 PM  9 years ago
lfalsetto

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COLORADO

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Same thing here canopy was cracked at the seams, never heard from them after countless emails.
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04-08-2012 09:29 PM  9 years ago
Justin Stuart (RIP)

rrMaster

Plano, Texas

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That's not good. Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives
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04-08-2012 10:04 PM  9 years ago
5high

rrNovice

NW Montana

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I have ordered two directly from Fusuno. The first took nearly 3 months and several emails, (they "had a problem" but it finally arrived. It looked great so I ordered another for the 600efl with custom paint and it only took 3 weeks. Go figure.Life is short, Let it fly!
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04-08-2012 10:41 PM  9 years ago
VKGT

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Sanford, NC

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I've done business with them twice (direct to Fusuno and with Hachi). One transaction was flawless and the canopies arrived in 2 weeks. The second one they forgot about until I emailed them two months after I paid and I didn't receive my canopies until 1/2 way through the third month... 50% success makes me think twice about needing a custom canopy.
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04-08-2012 11:42 PM  9 years ago
AndyH

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Rockledge, FL

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They are theives! Ordered a set of fins and they never came. Called them and nothing. Thieves.This hobby is like Kryptonite to chicks!
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04-09-2012 01:03 AM  9 years ago
Justin Stuart (RIP)

rrMaster

Plano, Texas

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I'm pretty sure that Fusuno and Outrage and HeliDirect and Goblin are all the same company.

Has anyone who had a problem with Fusuno ever called up HeliDirect?
Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives
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04-09-2012 02:37 AM  9 years ago
rstacy

rrElite Veteran

Rochester, NY

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I'm pretty sure that Fusuno and Outrage and HeliDirect and Goblin are all the same company.
I am quite certain that you are incorrect.

First off, Goblin is a helicopter not a company.
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04-09-2012 03:03 AM  9 years ago
Justin Stuart (RIP)

rrMaster

Plano, Texas

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I'm pretty sure Steve Mei owns Outrage, Helidirect, Fusuno, OMG Heli, and also some part of the "Goblin" name (even if SAB has somehow collaborated with him on the Goblin design). In other words, Helidirect is the retail store front for all of those affiliated brands (with Outrage, Fusuno, OMG Heli, and the Goblin all being made in Asian factories owned by Steve Mei).

Therefore, if you call Helidirect and complain about a problem with a Fusuno canopy custom order, the customer service people at Helidirect might be of more help to you than anyone at a factory in Thailand or Vietnam.

It's at least worth a try.
Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives
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