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HomeRC & Power✈️Aircraft🚁HelicopterRadio - Futaba FASST › Any 18MZ/14MZ programming video's resources etc?
03-28-2012 04:04 PM  7 years ago
Ed Hall

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Michigan City, IN

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Well, all I can say is that while I am not thrilled with not having a detailed manual, I am not going to let it stop me from learning everything I can about the one I purchased.

They guys from Futaba have offered to sit down, and help me with this radio, it's my job to try to discover everything about it as much as I can so I can ask intelligent questions.
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03-28-2012 07:13 PM  7 years ago
helifun7920

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USA

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ambriggs

Exactly why a company typically has technical writers for comprehensive and detailed instructions for a product. I have always felt there is no excuse for the very poor and limited documentation Futaba provides. Steve, maybe your job function and description needs to change.
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03-28-2012 09:43 PM  7 years ago
hootowl

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Garnet Valley, Pa.

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ambriggs and Steve,

Your honesty is very much appreciated. Where is AnnMarie Cross?
Wolves don't lose sleep over the opinions of sheep
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03-28-2012 10:03 PM  7 years ago
Skaluf

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Champaign, IL

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AnnMarie left Hobbico several years ago. The latest guide she helped write was actually done for a publisher, and she of course received decent compensation for the task.

Writing a manual of this nature is a daunting and very expensive task. I've been involved in similar projects in the past. You also never get a final product that everyone is happy with.

Again guys, we do listen. You'll also find that we (Hobbico) simply do not talk about projects that may or may not be in the works. Please DO NOT read anything into that statement.

Steve
Steve Kaluf
Hobbico
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03-29-2012 12:32 AM  7 years ago
Ace Dude

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USA

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Writing a manual of this nature is a daunting and very expensive task. I've been involved in similar projects in the past.
Steve, Thanks for taking the time to acknowledge the shortcomings with the product documentation. All these complaints are simply because folks want to understand and use their radio to the fullest extent possible.

While writing a manual of this nature may be a daunting and very expensive task you must also realize that the 18mz, 14mz, and 12z are very expensive radios as well.
  
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03-29-2012 06:13 AM  7 years ago
Dr.Ben

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Richmond, VA, USA

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Writing manuals is truly a thankless task. Taking the CGY750 as a product family example, for every customer that has complained that the documentation is inadequate, I can in very short order find a post where someone has complained that the manual is too long. In the case of the 18MZ, it's always somewhat ironic to me when some of the competition ridicules this product's documentation style when they themselves lack a product which even remotely approaches the 18's sophistication and capability and have thus never faced the challenges of documentation for the same. We live in our own little world of model helicopters, but have you ever seriously looked at what the 18MZ can do with sailplanes???Care to sit down and write a concise manual for that functionality??Not me....

The question for products such as the 18MZ possessing such a large and diverse degree of capability is whether the user is better served by having a manual that exists as the current one does that effectively gives the instructions for most general product use and then let tech support and folks such as Steve, myself, and our colleagues help with specific application questions versus having a completely comprehensive manual that would have to be be longer than most would care to admit. Were it published in said format, I double damn guarantee the first complaint would be, "Holy crap...that manual is so long I'll never be able to find what I'm looking for in it."

The nice thing for me in terms of product support is that there is RARELY a case of IF the 18MZ can do something. All you need to do is figure out WHAT you want to do, and we can pretty much always tell you how to get it accomplished. If you need a hands on tour of the radio, I can do that for you too. I will have responsibilities as a team member at Toledo for Hobbico, but I will have more time to address customer concerns and questions on a one-on-one basis if needed. Steve will be busier than a one armed paper hanger trying to be six places at one time.

Ben Minor
Peak Aircraft/Team Minicopter Team Futaba Team Kontronik USA
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03-29-2012 10:10 AM  7 years ago
hootowl

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Garnet Valley, Pa.

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My issue with the 12z manual is the fact that it most often simply explains how to invoke a function with little explanation as to what that function does.

I vote for the big, well written manual. See my signature.
Wolves don't lose sleep over the opinions of sheep
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03-29-2012 11:14 AM  7 years ago
Ace Dude

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USA

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I believe all users would be best served by a comprehensive manual that describes all the features and functions the product they spent their hard earned money on is capable of. Granted, there will still always be times when support will be required for advanced application/implementation techniques that may require tech support. However, the manual still needs to accurately describe each function, how it works, and perhaps provide a scenario where it should be used or not used (in the case of combination with other functions).

While these radios are fairly complex, lets also realize that they are also stand-alone and isolated. In other words they don't integrate with much else besides RXs that would make using them far more complicated.

Lets also realize that there are far complicated products/technologies that have adequate documentation. If you take a look at enterprise computing for example, there are many products that are orders of magnitude more complex than these radios and they are well documented.
  
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04-13-2012 08:55 PM  7 years ago
Tripledeucer

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College Place, WA.

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I'm with Hootowl on this. The country is looking to have new jobs created, so why not hire a couple smart people to write the manuals that are needed and be done with it. I'm afraid Hootowls signature hits the nail on the head.........

Oh, and by the way, where do you plug that 14MZ battery charger in at the flying field? No current bush at most flying sites.
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12-31-2012 07:57 PM  6 years ago
Rajun151

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Sugar Land, TX

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Anything new on some type of additional documentation or addendum(s) for specific model types? While I think it is great that there are people available to help, switching over after being a JR user for years has been a real PITA with a rather severe learning curve.
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HomeRC & Power✈️Aircraft🚁HelicopterRadio - Futaba FASST › Any 18MZ/14MZ programming video's resources etc?
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