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HomeRC & Power✈️Aircraft🚁HelicopterRadio - Futaba FASST › Futaba warranty
03-04-2012 06:09 AM  9 years ago
Phaedrus

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S. Orange County, California

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However, what I don't agree with is the lack of transparency when some/certain reps plug their sponsor without disclosing their relationship with that sponsor. How is anyone to know they're getting unbiased information if there's no disclosure?
You started off fine, but then ended by once again implying that a sponsored pilot is biased. Disclosure does not guarantee unbiased information and you are basically saying that once you know someone is sponsored you know they are biased. I do not agree with that conclusion.

I identify my association with Futaba because first, I am proud of it. And second, because it lets people know that they can ask questions since it is basically our "job" to answer questions and try to help people. If I got the boot tomorrow off the Team I'd still fly Futaba, just like I was doing before I got on the Team.

I think it is wrong to imply that anyone who is sponsored is biased and therefore you cannot really rely on them to give you solid information.
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03-04-2012 12:40 PM  9 years ago
Ace Dude

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USA

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You started off fine, but then ended by once again implying that a sponsored pilot is biased.
By the very nature of the rep program reps receive a form of compensation to promote the products they represent. As such, they have a contractual responsibility and have made a commitment to their sponsor. Whether you like it or not, compensation for representing a product is a conflict of interest to providing unbiased information.
Disclosure does not guarantee unbiased information and you are basically saying that once you know someone is sponsored you know they are biased.
I agree, disclosure doesn't guarantee unbiased information. Disclosure is simply the first step in identifying a conflict of interest. I disagree with second half of your sentence.
  
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03-04-2012 03:44 PM  9 years ago
Phaedrus

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S. Orange County, California

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By the very nature of the rep program reps receive a form of compensation to promote the products they represent. As such, they have a contractual responsibility and have made a commitment to their sponsor.
Wow, you sound like a lawyer. Yes, there is a sort of contract, but for the vast majority of filed reps it is a stretch of the imagination to call what we get "compensation". Regardless, what you think field reps do and what we actually do are two different things. You have made it very clear that you feel that once we get a shirt we throw our integrity in the trash and will say anything in order to serve our sponsor. That is untrue and insulting.
Whether you like it or not, compensation for representing a product is a conflict of interest to providing unbiased information.
You clearly conflate "biased" with questionable or possibly untruthful, and that is my issue with what you are saying. No human on the planet is truly unbiased but to infer that being such is that same as untruthful or anything of that nature is simply wrong.
I agree, disclosure doesn't guarantee unbiased information. Disclosure is simply the first step in identifying a conflict of interest.
A "conflict of interest"?? So in your mind any time a field rep says something it represents a conflict of interest on their part??

You keep talking in circles. I have one clear point. It is offensive to me that you imply that what I, or any other field rep, say is tainted or possibly of questionable value because of our relationship to a vendor. To think that a t-shirt and a discount is sufficient for a person to lose their integrity over demonstrates a very low opinion of people.

But I think it i clear where we are both coming from and there is no need to continue this in this thread. It has gone far afield from the original question. I am more than happy to continue the conversation with you in either PMs or email, although I am not sure that anything can be said to change your mind.

I apologize to the rest of the people as well for taking the thread off topic. However, it rankles me when I see posts that question my integrity (directly or indirectly).
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03-04-2012 04:18 PM  9 years ago
Ace Dude

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USA

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You have made it very clear that you feel that once we get a shirt we throw our integrity in the trash and will say anything in order to serve our sponsor. That is untrue and insulting.
Again, you continue to put words your words in my mouth. You continue to confuse product endorsement with integrity.

What is most insulting to everyone here is your constant denial that representatives receiving compensation (in any way, shape, or form) from any manufacturer do not have a vested interest in fulfilling their contractual obligations. This, by it's very nature, is a conflict of interest.
But I think it i clear where we are both coming from and there is no need to continue this in this thread. It has gone far afield from the original question. I am more than happy to continue the conversation with you in either PMs or email, although I am not sure that anything can be said to change your mind.
I don't think there's anything that can be said to change your mind either.

We can agree to disagree agreeably.
  
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03-04-2012 04:35 PM  9 years ago
RCSavager

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Topeka, KS

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How about that Futaba warranty... Once you try steak, is hard to go back to hotdogs.
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03-04-2012 06:22 PM  9 years ago
kcordell

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O Fallon, MO

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Time to close this thread.Team Synergy/Rail, Team Scorpion, YS Engines, VelTye
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03-04-2012 07:13 PM  9 years ago
ShuRugal

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Richmond, VA

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AMA 700159
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03-04-2012 08:15 PM  9 years ago
max232

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Pensacola

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No need to close the thread. I was going to ask the same question as the op. today I couldn't fly my 600 due to a 9252 quit on me( after about 5 flights) and I have never sent anything to Futaba for repair.Although now I have this one and last year had a 9256 stop working and maybe I will send them both in.

One question I have for the reps. This servo was on throttle running on 5v. Is there any problems using it on throttle?
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03-04-2012 08:25 PM  9 years ago
iskoos

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Orlando, FL

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Just read it all. It was interesting!..
I would make small comments on every topic talked here but I am affarid to be sucked in to the battle. So let's make comment on the original topic only

I don't think that you can find a warranty/custmer service that everybody is 100% happy with. That cannot happen. No matter how good the service is, there will be someone having a bad experience with them (this could be due to many reasons that I am not going to discuss) and the result those individual will post negative comment. It is okay. It is the nature of the forums. I think the OP received his answer here.
I have dealth with Futaba service I believe two times in the past. And I got the items back in timely manner and the repair cost was acceptable. There was one incident that I wasn't sure if it would be smart to send the item in (because I knew if I didn't want to get the repair done, I would still have to pay some). So I ended up not sending the unit in.
If you want to make sure what you are going to get, just call ahead and ask. That way you don't get disappointed...
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03-04-2012 08:28 PM  9 years ago
iskoos

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Orlando, FL

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I am not a rep but no reason why 9252 cannot be used on throttle. It would just be overkill for such a nice servo to be on throttle.
I recently fixed one. May I ask what do you mean when saying "It stopped Working"
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03-04-2012 08:56 PM  9 years ago
max232

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Pensacola

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I haven't taken it out of the frame and looked at it yet, but when I powered the rx up it wouldn't turn, and with no power it is stiff,unlike the others(which are easily turnd by hand) I don't know if that is a good way to explain it
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03-04-2012 09:08 PM  9 years ago
RCSavager

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Topeka, KS

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Sounds like the gears are gone. You can take out the four little screws and remove the head case to check them. Resistance is a bad sign no matter what. If the gears are good and it's still weird it's time to send it in. Just my thoughts.Once you try steak, is hard to go back to hotdogs.
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03-04-2012 09:13 PM  9 years ago
kcordell

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O Fallon, MO

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The S9252 is a perfect servo for throttle (and actually a good servo for FB models too).Team Synergy/Rail, Team Scorpion, YS Engines, VelTye
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03-04-2012 11:04 PM  9 years ago
sluggo

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Kitchener Ont

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Did you check your end points to make sure the throtte was not binding?Teambob00
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03-04-2012 11:05 PM  9 years ago
Phaedrus

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S. Orange County, California

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One question I have for the reps. This servo was on throttle running on 5v. Is there any problems using it on throttle?
I've got a very old Raptor50 with a 9252 on throttle. Never had an issue with it. One thing to make certain of is that it i not binding against the stops at either high or low throttle.
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03-05-2012 12:00 AM  9 years ago
max232

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Pensacola

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I have pulled it out and going to send it in. Thanks for the replies

Do I need to email them, or is there a repair form to print out?
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03-05-2012 12:03 AM  9 years ago
kcordell

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O Fallon, MO

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Go here: http://futaba-rc.com/techsupport/index.html

Click on the service center tab and follow the instructions.
Team Synergy/Rail, Team Scorpion, YS Engines, VelTye
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03-05-2012 01:39 PM  9 years ago
Daves

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Tallahassee, Florida

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Totally agree with you Ben. Krysta is rock solid.
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03-05-2012 02:05 PM  9 years ago
Dood

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Wescanson

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So far I've had good experience with Futaba, having sent in 2 items that were both covered under warranty. Both items were replaced free of charge. I didn't have to pay a single penny.

But I've heard horror stories, some of them posted right here on RunRyder. One that stands out and forever will stand out, was an OS Engine that should have been covered under warranty, but Futaba denied warranty service because they didn't feel the end user wasn't using after run oil after each day of flying, even if the end user intended to fly the next weekend or the very next day. The whole thing about using after run oil on helicopters, especially on a daily or weekly basis is completely and utterly ridiculous. Many of special heli fuels specifically say NOT to use after run oil.

Hobby Services did repair his engine, but charged him full price for repair parts, which I think included a new piston, sleeve, ring and bearing. In the end, it came out to be way more than the price of a new engine. I still sympathize with that guy.

For non-warranty service, they do list their fees.
Service center fees:
The basic labor rate has been changed to $40.00 per hour, with one-half hour as the minimum labor charge.
You will be charged a $20 labor fee for disassembly/estimating repair/reassembly. Even if you choose not to have your item serviced, the labor charge will still apply.
Return shipping:
Small items and parts will have a basic shipping and handling charge of $6.99.
Most repairs will have a base shipping and handling charge of $9.99
Jackheli said:
I sent a fried R6014HS receiver and they wanted to charge me $20 over street price for a new one or $50 to get it back as it was.
I don't understand why they tried to charge him $50 to get his old one back. They should have offered him his old fried receiver back for $20 plus $6.99 shipping. Not $50.
The reason they offered him $20 over street price of a new is not because they were trying to rip him off, but to cover the minimum labor charge for the tech to look at it.
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03-05-2012 02:55 PM  9 years ago
krysta

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Champaign IL

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Jackheli,

The reason the receiver was not replaced under warranty on this receiver that you sent us back in Sept of 2011, is that all the traces
on the amp board were totally burnt. We do not order the amp board from Futaba Japan due to the high price of this item.

If we did in fact replace this at the price that they quote us for the amp board, your repair cost would be close to 50% over the cost of simply replacing this receiver.

We offered you a new receiver, as this was not a factory defect and not under warranty, for a cost of $150.00. You refused this offer. At that time we informed you (as per numerous places on our website) that there is a $20.00 fee for our technicians time for checking your item and $24.99 shipping back to Canada (also per our website) if you want your item returned to you.

You suggested that we dispose of your item. We did this per your request and we also did not charge you for our technicians time.

I understand that you feel the price of $150.00 is not a fair price for a brand new receiver. And it was your perogative to turn this offer down which you did.

While we do strive to help our customers out, we cannot "warranty" items that have been damaged due to harm caused by equipment other than Futaba items.

Sincerely,
Krysta
Product Development & Support Specialist
Futaba Service Center USA
service@futaba-rc.com
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