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01-27-2012 11:35 AM  6 years agoPost 1
Propwash3D

rrApprentice

ohio great lakes

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If one has a problem with a motor or esc and the unit is under 30days old. Why does the distributor have you send it directly to germany? why dont they swap you out in the states and they ship it back to germany. It seems that once a distrubitor of these products make a sale, thats it, they dont care. If the manufacture, say kontronik were smart, they should have you buy directly from them and cut out the middle man. Essentally with issues your cutting the middle man anyways. just my 2 cents

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01-27-2012 01:49 PM  6 years agoPost 2
Furyous

rrVeteran

Detroit, Michigan

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If Experience R/C were the distributor, They would switch them out. Readyheli does not have the same attitude towards warranty service and returns.

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01-27-2012 01:58 PM  6 years agoPost 3
Jeff polisena

rrElite Veteran

westpalmbeachflorida usa

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That's a false statement ,RH always does what they can within the guidelines of supplier . Kontroniks keeps a high quality standard and there's a reason .

I stole it ,flew it and gave it back ;)

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01-27-2012 02:14 PM  6 years agoPost 4
Steff Giguere

rrProfessor

St-Eustache, Quebec, Canada

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That is the one and only thing I don't like about Kontronik. I had a shaft break on my Pyro motor and they wanted me to send it back for them to replace the shaft, finally bought a Scorpion shaft changed it myself and have at least 150 flights since without one problem. Because if this I'm not sure if I will buy another Pyro motor, too bad for them.

Team Synergy, Rail blades, Team Scorpion, V-Team

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01-27-2012 02:58 PM  6 years agoPost 5
w.miller

rrVeteran

jenks, OK

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If u have an issue just talk to RH and they should take care of you. Always have me and my friends.

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01-27-2012 05:55 PM  6 years agoPost 6
Propwash3D

rrApprentice

ohio great lakes

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well great service
Ok talked to the guys fron heliflyrus..they are shiping a brand new helijive to me today, and they are sending the broke one back. Great im so relieved. thats the way it should be..I understand if somone has something for two, three, four months and needs and exchange. But less then 30 it should be an even swap peirod..Yea ready heli is good i have no complaits with them. that just they way they protect them selves

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01-27-2012 05:58 PM  6 years agoPost 7
Propwash3D

rrApprentice

ohio great lakes

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just wanted to add
I have 4 jives...4 being 120's and one heli jive....I never had an issue. but when i called initially it almost sounded like kontronik was going to back peddal because of the issue...I was getting 7 blinking errors. wich mean reverse plarity...its a long story but its pretty much taken care of...I think with almost 4grand in esc they really shouldnt ask to many questions ya know

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