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12-13-2011 09:19 PM  9 years ago
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krashtagain

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ohio

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Grand RC
Any field reps from Grand RC hang around RR ?
If you're not living on the edge you're just taking up space !
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12-13-2011 09:52 PM  9 years ago
Rogman88

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West Monroe, LA

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I've seen the "Team Grand RC" sig on a couple of people's handle.High Voltage just works better
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12-13-2011 10:07 PM  9 years ago
jschenck

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La Vista, NE.

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present
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12-14-2011 03:34 AM  9 years ago
krashtagain

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ohio

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Hey Jim, I've ordered some parts from grand RC about 10 days ago. I got sOme parts that were wrong and some stuff was missing. I've emailed them 3 times and received no reply about righting the situation. And the don't answer the phone either. Any chance you could help a brother get this sorted out ? Had good luck with them in the past , hate to boycott them now.If you're not living on the edge you're just taking up space !
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12-14-2011 04:09 AM  9 years ago
jschenck

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La Vista, NE.

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I have no visibility into GrandRC's business but when I've called they have been responsive to me. GrandRC is in California so you may need to take timezone differences into consideration when calling.

I will see what I can do to call attention to your order, pointing them to this thread.

(edit: I'm John, btw - Jim Schenck is my dad )
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12-14-2011 04:19 AM  9 years ago
uncleTy

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Memphis,TN.USA

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I have to say GOOD LUCK !!!!Uprite and able to take solid food
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12-14-2011 04:48 AM  9 years ago
GrandRC

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Sunnyvale, CA

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what
Please send me PM here or email me at staff@grandrc.com tomorrow.
It's possible that our SPAM filter or your SPAM filter eat those emails. We got many calls each day, maybe your calls came in during busy time (Monday).

Thanks,
Ed
www.GrandRC.com
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12-14-2011 05:11 AM  9 years ago
sharam

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Northern California - Fly at Morgan Hill Field

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Just give Ed the details and he will rectify the problem. He has always done right by me.Verba volant, scripta manet
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12-16-2011 07:50 PM  9 years ago
krashtagain

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ohio

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Ed I have sent 2 more emails to the address you listed above and still no reply. I was helped from a very fine source on RR and they couldn't contact you. I spent the money with your business and would appreciate that you folks would right the situation. How can we fix this ? Your phone number and email system don't work. My order number was 7808.If you're not living on the edge you're just taking up space !
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12-16-2011 08:02 PM  9 years ago
Doc B

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wexford, PA

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My son and I have been ordering from Grand RC for years now and have never had anything but top notch service. We often joke about how fast the parts arrive. I've always been able to get them (Daisy) by phone. I think this may just be a snafu, they'll do right.

Doc B.
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12-16-2011 08:10 PM  9 years ago
Dood

rrProfessor

Wescanson

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Doc B, how does your positive experience from Grand RC make Krashtagain's (and others) negative experience "OK"?

Do a search for "Grand RC". I haven't seen more customer complaints about a single dealer than I have from Grand RC.

Krashtagain, I hope they make whatever it is right for you.
As for myself, I learned years ago to stay away from any company who doesn't seem to understand the meaning of "customer service."
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12-16-2011 08:19 PM  9 years ago
2tall

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Crystal Lake, Illinois, USA

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I think this may just be a snafu...
+1
"Pay attention...lest the ground rise up and smite thee."
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12-16-2011 08:25 PM  9 years ago
Doc B

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wexford, PA

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Isn't "OK'. I'm not into pissing contests. Just my 2 cents.
Doc B.
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12-16-2011 08:53 PM  9 years ago
Noobyflyer

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Clearwater, FL

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I will never do business with them again.
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12-16-2011 09:02 PM  9 years ago
GrandRC

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Sunnyvale, CA

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Your emails
Jason,

We received your emails and replied to all of them. Pat has also been calling you today.

I'll also PM you a copy of our last email replied to you two days ago.

Thanks,
Ed
www.GrandRC.com
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12-16-2011 09:05 PM  9 years ago
Jeff polisena

rrElite Veteran

westpalmbeachflorida usa

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I'm confused too, I've been dealing with Grand RC for many years as well as a ton of orders and never had any issues . I'm sure they will make it riteI stole it ,flew it and gave it back ;)
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12-16-2011 10:05 PM  9 years ago
krashtagain

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ohio

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Ed has resolved the matter at this time. Thanks to all that was involved.If you're not living on the edge you're just taking up space !
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12-17-2011 04:15 AM  9 years ago
KingJoeMack

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New Baltimore, Mi USA

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I have had nothing but good luck with Grand RC.
I may have had to make a call, or send a email in the past, maybe took a day or two to work things out, but it always has worked out.

Never lost a dime on a deal with Grand RC, I wish I could say that about every deal.
Fly with scheduled ground contact !
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