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08-05-2011 07:59 PM  6 years agoPost 1
ch-47c

rrElite Veteran

san jose, ca

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I just got off the phone with Kristine at Castle Creations. 2 rings and after the short voice menu, she answered very politely and friendly. I told her I had a coupon for an ESC I bought that has expired and before I could finish my sentence she said email the coupon number and other info and that's all. I mean I haven't had such great service since I was a kid buying a 10 cent Guillow balsa glider at my LHS in the 60s. Usually it's so sorry sux to be you.

I bought some more CC ESCs the other day and I'm glad. Thanks Castle Creations.

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08-05-2011 08:45 PM  6 years agoPost 2
rcmiket

rrVeteran

El Paso,Texas

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No joke customer service second to none.
Mike

"When Inverted down is up and up is expensive"

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08-05-2011 09:06 PM  6 years agoPost 3
BladeStrikes

rrElite Veteran

Shelby TWP,Mi

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CC rock's and customer service is the best.Out of 6 CC esc's (2 450's,2 600's,1 700),I had one go bad.They replaced it no question's asked and took 1 1/2 week's their and back.I also had the coupon for a free Castle link that expired.Called them on the phone and had one in the mail that day .Been very happy with all my Castle stuff ..

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08-05-2011 09:38 PM  6 years agoPost 4
ch-47c

rrElite Veteran

san jose, ca

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Built American Tough with some foreigh stuff

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08-05-2011 11:12 PM  6 years agoPost 5
jackheli

rrProfessor

Vancouver - Canada

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Other than the poor quality of some products, you mean...

My pro bec blew up for no reason and fried all my electronics. $500 damage just like that...

It's easy to find an excuse to do wrong. Hard is not to find an excuse to do right.

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08-06-2011 03:38 AM  6 years agoPost 6
swoop_g

rrApprentice

Lake Charles, LA USA

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They are on top of things.

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08-06-2011 01:49 PM  6 years agoPost 7
dizzymarkus

rrVeteran

Oswego, NY

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It took a 25acre fire from a failure for them to admit and recall anything -- not top notch from where I see it ;0)

Markus

I reject your reality and substitute my own :0)

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08-06-2011 01:55 PM  6 years agoPost 8
RappyTappy

rrProfessor

Traveling the USA

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jackheli, ouch that hurts! I will never run a cc pro bec, yours is definitely not the first I've heard of and I don't like to play russian roulette castle creations style with 4 bullets in a six shooter.

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