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Home✈️Aircraft🚁HelicopterStolen? Missing Helis or Equip › Shipping and Tower Hobbies
04-30-2011 06:48 PM  10 years ago
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currera501

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Arabi La. 70032 USA.

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Shipping and Tower Hobbies
Hello there everybody. I would like to take a minute to let you all know about Tower Hobbies. I ordered a set of new blade grips from them on 4/20/2011. I got an e-mail from them on 4/24/2011 telling me that I should receive them between the 26 and 28 of April. Well here we are 4/30/2011. still not here. In the mean time I had ordered some misc. parts from Ready Heli, Heli Direct and Infinity Hobbies. I made these orders on 4/25/2011 and done got these items already. Still noting on my grips. So I called them to find out what is going on. I was told that they ship using UPS. and then UPS hands the package off to the post office. I had pressed the little button saying to use USPS. Priority like I use for every where else. I never seen anything like this, and to take this long to get here. I even use Infinity Hobbies in Twain. I mean come on Twain and I get it from them in no less than two to three days. This is from over seas the BIG POND. So I am still talking to this lady and can't get it through her thick skull that I want to go flying. Yes I know if I really wanted to go flying I could use my stock blade grips. But I took it apart thinking it would be at least five at the most. I am already going on ten days sense the day I ordered the parts. Now she adds insult to injury by saying that I will have to give it another ten days because of the storms in the area. I know there is noting that I can do except wait and hope that the parts don't get lost. And possibly send them a not so polite note, and then never and I mean never buy from them again. I don't know what kind of experience any one of yall have had with them but come come on this is crazy. I want to thank every one for putting up with my rant. Thanks Mike.And by the way these are the metal grips for my TTX50 Titan
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05-02-2011 07:52 AM  10 years ago
MPAutomotive

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Miami Florida

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Tower Hobbies shipping
I have been ordering from them since the mid 80's never had anything like that happened to me, but it does not surprise me. Sometimes things just don't go as planed for some reason or another. I still remember my BIG BRUTE ULTIMATE COMBO with the Kyosho Pulsar radio(1988). Ran the UPS guy down on my bike before he made it to my street and he handed it to me. C.O.D. Good times!

PS. You can't compare humans to ReadyHeli those boys are way FAST!
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05-02-2011 10:05 AM  10 years ago
Mike0251

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Hills of the Blue Ridge VA

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Went through the same thing about 3 months ago. Had 4 other orders show up placed after the small order from Tower. Was on the phone with them, you have to wait the 10 business days before they will re-credit/ship to you. On the tenth business day the package arrived, finally.
Tower uses UPS to delivery your package to a central mail service company they use, it sits there forever, then it finally leaves that facility via USPS (if that is what you chose) and starts it journey to you. My package even had French overseas shipping stamps on it too! What the hell was that all about?
I too was irritated as all get out. So now they have marked me as UPS delivery only with tracking. To bad, I won't do business with them again. And these were small items that qualifies for fast shipping..sure. Pitiful.
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05-02-2011 06:50 PM  10 years ago
currera501

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Arabi La. 70032 USA.

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Shipping and Tower Hobbies
I just got off the phone with the supervisor, and got the same runaround. She had told me that if I what it faster I should have got the high dollar shipping. I told her that I ordered something from Ready heli and Infinity Hobbies from Taiwan on this Friday that just passed and that I already received my packages. But she just kept going on about how it is not in there hands anymore, and that they cannot do anything about it. So now I have to wait till Wednesday before they will do anything about it. She said that if it don't come by then they will ship out another set of grips, and send it UPS. I told her that the only way that I will be happy is if they ship it overnight like HeliProz. Lets see I placed my order on the 4/20/2011 they shipped it out on the 4/22/2011 and now it is 5/2/2011 so by time Wednesday gets here it will be 14 days and I probably will be at least 16 to 17 days before I will see them and man that SUCKS!
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05-11-2011 05:02 AM  10 years ago
RCHSF

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NC

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I had simular thing happen to me, but from readyheli, I belive. I waited and waitd, nothing. And I had a tracking no, checked it one day, and it said delivered. I called them and they said yeah it was deliverd. I said not to me. so I called the local usps office, they said the driver left it on the porch, and I said not mine. Turns out they left in on some one elses door step down the road from my house. I was out walking and knocking on doors till I found my charger, that I had ordered.

The UPS USPS And Fedex are getting to the point, they want to deliver as many packages as they can in a single day, no matter where it gets delivered to as long as they get to say it was delivered. No customer service any more, it's about how much can I make today with the least ammount of work. F-the customer.

I have been had buy all three services.
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05-26-2011 07:18 PM  10 years ago
novalovr66

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Maysville, NC - USA

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I have had nothing but TOP NOTCH experiences from Readyheli, some good experiences from Helidirect, Rons Helipros South and Helipros. A main has even been good to me. Tower, not so much..... I guess delivering to the wrong house is area dependent, I have had the Fedex guy call me because he couldn't find my house, gave him directions and he showed up 30 minutes later. Have tried Fedex and UPS on a couple of occasions and it seems like the companies that were once threatening to put the USPS out of service has fallen way behind. I will only buy something if I can use USPS now.
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06-11-2011 04:22 PM  10 years ago
Bo993

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Lake Orion, MI, USA

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Tower Hobbies
Pretty much the same thing happened to me as well! I ordered a main bearing set for my TT53 (which were IN stock) (But at which warehouse?) And they never tell you that!
It's always been 2 days to my house from Tower, when I called to complain, I got the same runaround you got and you still have to wait 10 business days to make a claim!
12 days after I made the order I finally got them (from whse #2 out west), so I had to wait to fly also. I even checked the box for UPS shipping too, but at final checkout you have to Re-Check the shipping box after you 've already done it (Stupid)
So it seems, when you buy high dollar items from them you get preferred shipping but anything else is going to be UPS to USPS and that's Bull_hit!
I wondered why the Heli kept getting bigger....then it hit me!
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02-25-2012 04:22 PM  9 years ago
corvettercr

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erick oklahoma usa

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rons heli proz south 2 days like clock work !!!!!! i can make plans around when i order . tower stinks and have stopped using them side some berrings that no one elso had for an old discontinued o.s. engine. i next day aired that package and got it the next day.synergy n9, trex 250,450,600,700
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03-05-2012 03:56 PM  9 years ago
NLDIRENZO

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New York

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Tower Hobbies
I'm no longer a fan of Tower hobbies for that very reason
Did you mean to do that? Yeah its called a crash landing its a new trick
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03-05-2012 10:21 PM  9 years ago
USAF Retired

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North, TX

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I've been ordering from Tower since the early 90's never had the problem discussed above however, still can't get a logical answer to why it takes 2 days to ship after an order is placed!

Terry
In God We Trust
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03-30-2012 02:50 AM  9 years ago
Paulieb1979

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brooklyn, new york

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towwer hobbies "the worst"
they over charge for shipping then send it late. i never understand how if you pay for priority why does it come so late. Grand rc i love them they are so consitant 3 days at my door everytime. there are others but they are my favorite right now.
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05-05-2012 01:58 PM  9 years ago
flyalan

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Hendersonville, TN

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Same issue here
I have learned your should always select UPS at the shipping option from Tower. Their USPS priority mail is filtered through UPS and instead of taking the usual 3 days max it takes 5-7 days at least.
I ordered some connectors 6 days ago and they are still not even in the USPS system. Tracking today says that UPS is ready to hand off to USPS!
Unless you can wait a week or so never choose USPS priority mail. Funny thing is I get things form ReadyHeli in two days and technically I actually live closer to Tower.
I am to the point that unless it's a large $ item that a I am saving a bunch on by ordering from Tower I will avoid them.

Cheers!
Helilids RC Hobbies
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05-05-2012 04:09 PM  9 years ago
Muddin_Mavric

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Vesper WI

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I allways orered all my plank stuff from them but lately they have been taking so long to get stuff to me i think i need to find someplace new to get it from. I live in centeral wisconsin and if i order stuff on sunday i wont get it till friday at the soonest. Some times i wont even get it till the next week.
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05-05-2012 04:15 PM  9 years ago
Dood

rrProfessor

Wescanson

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Maybe I've been lucky, but all my orders from Tower and even Horizon show up very quickly. I can choose 5 day ground shipping and often have my package in just 2 days, sometimes 3. And I don't live very far from Muddin Mavric. About 15 minutes or so.

The exception of course is when items come from Tower's Reno Nevada distribution center. Those take forever.
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05-05-2012 05:54 PM  9 years ago
steve 01

rrProfessor

Grand Rapids MI

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I was also a victim to there new shipping policy, I live in MI and it still took 10 days to recieve my parts, I wont be giving them my money anymore
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07-05-2012 11:44 PM  9 years ago
weaselbean

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Joplin,Mo 64801

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I had good luck with Tower Hobbies shipping! I ordered a piston, con rod, front and rear bearing for my OS.91HZR Speed motor and the parts showed up in three business days flat. I was not expecting them for at least 5 business days. It was a very pleasant surprise! All I used was the standard shipping the only thing that I wasn't happy with is my parts costed over $100 bucks and I still had to pay like $6.00 bucks for shipping. Maybe? You just ordered a out of stock item & they had to waite to get it in before they could ship it out to you? I don't know but that sucks man! Sorry to hear about this.Quit crying about your airplane and fly already!!!
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07-23-2012 07:54 PM  9 years ago
helismash

rrKey Veteran

Gloversville, NY - Fulton

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This is why I no longer order from Tower Hobbies. The worst part of it is that they don't seem to care! I think that there are so many people that order from them, it just does not matter to them if they lose a few.Hey, Who put the ground there!
T-Rex 500/T-Rex 600N FBL/T-Rex 600E PRO/T-Rex 700N/T-Rex 700FBL
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