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HomeRC & Power✈️Aircraft🚁HelicopterRadio - Futaba FASST › Futaba Service Center
04-29-2011 05:58 AM  10 years ago
gundam641

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Riverside, CA

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04-29-2011 12:30 PM  10 years ago
Zaaaguy72

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MN

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WOW, all I can say is, WOW!

Pick up the manual, read, and then play with the radio. After you do that, if you have questions, search the forums.
Team Sanjel!
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04-29-2011 05:01 PM  10 years ago
tadawson

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Lewisville, TX

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And you wonder why tech support is such a tough job . . . folks like that sure as heck don't help . . .

- Tim
Friends don't let friends become electrotarded . . . .
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05-01-2011 07:16 PM  10 years ago
GetToDaChopper

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Las Vegas , NV

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futaba SUCKS ! NOT ! i have a 8fg and love everything about it, except the alarm loudness, not nearly loud enuff, even with a mini protos (known to be very quiet) i sometimes don't hear it right away.......    ▲
  ▲ ▲
▲ ▲ ▲ One of a Kind !!!
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05-02-2011 03:22 AM  10 years ago
newtek007

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Newport News, VA

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Wow.
Guys. Let's all just go have some fun and fly our models.

This is a hobby that we are all going to have to spend some money. I certainly do not expect to get a good deal all of the time, nor do I expect to get taken to the cleaners all the time. It all evens itself out in the long run.

All these companies are in business to allow us to continue with our "Hobby". These guys have expenses, and they have to pay the bills like everyone else. If they didn't exist then I guess we would not be flying.

For what its worth, I own a JR 12X and have had service done on it by HH and they were very fair in pricing.

I also own a Futaba 12FGH that I just sent in recently to have it modified outside of it's normal specs. They bent over backwards to fix it up and all at a reasonable price.

Usually, if I'm looking a a small part I can e-mail Futaba and usually it's on my front door without a fee or a small fee.

I have tried this with HH and got the standard answer of "You have to send the radio in." Wrong answer in my book. But that's just me.

Both companies are very respectable to deal with in my opinion.

Anyway, sorry to hear about everyone's problems. Let's just have some fun and go fly our models.
Why use lighter fluid when gasoline works sooo much better! | http://www.newportnewsrc.org/
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05-02-2011 11:24 PM  10 years ago
Zaaaguy72

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MN

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Got my receiver back today from Futaba. No charge and quick turn-around, thanks Futaba!!!Team Sanjel!
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05-11-2011 08:27 PM  10 years ago
nizee

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Austin

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Opposite for me....
Maybe i should post here about my experience/journey to find HSP78313 Futaba's part......

The story and rant....

I call up Futaba service center, explain my situation and what part i need on my 8FG. The tech give me the part number i need to convert and offer me to sell this tiny part for 30cents but shipping of US$9.++

He ask me to check with local hobby store if they can get it, which may be cheaper. We only have "Hobbytown" store around here, So i did call up. The employee there not able to find the part number and refuse to "special order" this part.

I call back Futaba service center again and explain the situation and i'm willing to buy/pay for the part. Now, FUTUMBLE refuse to sell me this part, saying i have to and must order from hobby store instead. Going back on their word now?

I took 2 hrs time-off from work in the morning to meet up with the local hobby store' manager (store open time) and practically beg to special order this part for me.
This SHOULD NOT be the case!!

My first experience with Futaba's ____ is not very good after my move....
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05-11-2011 08:52 PM  10 years ago
Phaedrus

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S. Orange County, California

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Seems you need to be equally unhappy with the LHS who would not order the part for you. As far as the Service Center goes, I don't know what to tell you. One of the two people you spoke to (or was it the same person?) gave you bad info since they contradict each other.

Regardless, if they do send it out somebody has to take down the billing and shipping information, pick the part, pack it, label it, and get it in the shipping system. The service only items are not handled by Tower so their system does not come into play.

Sorry you had the problem, but if it is any consolation, even the Team Futaba guys pay shipping on most everything!!
AMA Leader Member
Go FASST, or Go Home!!
Team Futaba
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05-11-2011 09:12 PM  10 years ago
nizee

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Austin

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With LHS, yes too.

The 2 different Futaba's tech i spoke to. I should have wrote down the name the 2nd time i call but was frustrated after the the call and forgot.

I don't mind paying the shipping, rather then 2hrs cut on my paycheck and time wasted going around all this.
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05-12-2011 01:32 PM  10 years ago
Zaaaguy72

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MN

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What part is it you need? When you call Futaba, ask for Bill, he is a great guy and will help you.Team Sanjel!
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05-12-2011 03:52 PM  10 years ago
Nycatt

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New York

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Kudos For Futaba Techs
I sent my 14mz for repair on Monday, Futaba received it Tuesday, made all repairs yesterday (Wednesday) and just received it 20 mins ago.

Great job guys.



MKS Servos
ManiaX
Vteam
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05-19-2011 06:56 AM  10 years ago
wc_wickedclown (RIP)

rrProfessor

long beach calif

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when i first got my t7 no one could offer me any advice with it .
but Ive since grown to love it and futaba excellent service

futaba 4 life homey

i recommend futaba to all of the pilots that i mentor with kindness and respect.
some of futaba's techs are a little slow but they still have the best service.

lifes to short go have some kids and buy futaba
you cant go wrong.

Insha Allah made in america
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05-19-2011 04:08 PM  10 years ago
Blademan

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Clearfield, KY

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I've never had to send anything back to Futaba in the 30 years of rc'in.
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05-19-2011 06:36 PM  10 years ago
Dr.Ben

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Richmond, VA, USA

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Kudos For Futaba Techs

I sent my 14mz for repair on Monday, Futaba received it Tuesday, made all repairs yesterday (Wednesday) and just received it 20 mins ago.

Great job guys.
A very fine lady there named Krysta Hunt made that happen too.....She personally QC's all the MZ's that come in for service and makes sure they get in and out of service ASAP.

Ben Minor
Peak Aircraft/Team Minicopter Team Futaba Team Kontronik USA
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06-30-2011 06:26 AM  10 years ago
Mr502go

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Kennesaw, GA

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First let me say I love FUTABA products. That is all I will fly a nitro heli with, mainly becausse of reliability.FAR fewer lockouts in my experience. However, I have gotten similar feedback about Horizon service. Service doesn't matter a whole lot when your stuff just doesn't break. I did recently have occasion to send my 12z in...first it was just over a year ago to have the strap lug tightened, as it was coming loose...waaayy too many boards and wires in that model for me to feel.comfortable tackling. I got the radio back really quickly, and was happy that they did a GREAT job checking it over, and even replaced the "pots" in it and tuning it all up. Approximately a year later, DURING a public flight demo...my strap lug pulled completely out of the front of the radio, while doing 3D relatively close to the deck, I was amazed I didn't crash the heli, I managed to stop it about an inch from the ground. Not the plan in that environment. When looked at the lug, he screw was still in it with NO washer to distribute the load. I sent it in to have it repaired, I was charged roughly 100 for the faceplate, and 30 for a screen that didn't need to be replaced. They were kind enough to send my parts back to me, where I inspected them. It appears the bolt was overtightened on the last repai, and there was an indentation, that looked.like it was made by a washer...an absent washer at the time of the damage, a washer that could have prevented this. I am sorry, but I can not feel good about being charged for having something as simple and as dangerous as a strap lug PULLING OUT, not coming loose, but pulling out of a $1500 radio and being charged for it. I will continue to fly futaba, because what is most important to me is being connected to my machine at all times, and I feel they are the best for that. As far as their service is concerned...I am not thrilled. Great Planes customer service is amazing...Hobby Services.,.,.not so much. Sorry, but it is what it is...or rather what you choose to make it.
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07-06-2011 06:16 AM  10 years ago
Mr502go

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Kennesaw, GA

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Hmmm, kinda interesting there are no replies, or explanations yet. I, like everyone have made mistakes in life. I was raised that a boy becomes a man when he does not hide from the aftermath arising from his mistakes, a boy becomes a man when he accepts them, corrects them, even when painful...and then ensures he doesn't make that mistake again...Just sayin'.
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07-06-2011 07:14 AM  10 years ago
Phaedrus

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S. Orange County, California

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Have you tried contacting them directly about your service experience? I do not think that the service folks monitor these forums on a regular basis. Maybe a direct conversation with them will be more productive.AMA Leader Member
Go FASST, or Go Home!!
Team Futaba
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07-06-2011 07:22 AM  10 years ago
Mr502go

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Kennesaw, GA

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Yes, I spoke with many people at length regarding the matter. I generally keep things "in the family" so to speak until things are all played out. I stated my case to them...they responded...now I am telling the story. Pretty simple. I don't expect them to do anything about it. I am fairly sure they won't. I love the futaba technology, but this thread is about hobby services. It is what it is.
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07-06-2011 07:26 AM  10 years ago
Phaedrus

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S. Orange County, California

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So I am lost about your statement that you have gotten no replies or explanations. Nobody here can give an explanation. You have already spoken with service. Clearly you are unhappy with how that worked out. Which I guess was the point of your post.AMA Leader Member
Go FASST, or Go Home!!
Team Futaba
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07-06-2011 07:41 AM  10 years ago
Mr502go

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Kennesaw, GA

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For the most part I guess that was the point of my post, with a glimmer of hope.that somebody with the ability to change things may respond in a positive way, and try to change things. As stated earlier I love the brand. It is a great product. I am more.cooncerned with reliability than anything else, many many others hold support as their highest priority. This is not an isolated case, and has been going on for an extended time. My question is, when will hobby services do something about it on the service level? If they plan on making changes, how so? There is a reason Spektrum is such a competitor with an, in my opinion, inferior product.
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