My Posts: All Forum Topic
the other day i ordered some equipment from range video and my order has been in limbo ever since, it was ordered on the 11th of Feb. when i asked if there was a problem on the 16th, I was told that payment had just cleared on the 16th and it would be shipped out the next day, well here it is 3 days later and it still has not shipped.
i have had no problems with any of the other web stores I buy from, in fact one readymade rc will have stuff to me buy the 3rd or 4th day, even if i order on a Friday. but this is the first time I have bought from range video, and while email response is good i still don't have my stuff, and to make matters more interesting the same day i checked via email i got a email from them telling me my other order was processing? ? what other order, i didn't order anything elsewell i checked and no money had been taken from my paypal acct., and it seemed this order was going to Inda, not to me. anyway, so i emailed them and asked hey WTF is up here, they said it was a database glitch, and to ignore it, but the order is still listed on my account with them 3 days later.
i went in and removed the other persons info from my address book and changed my password in there database my self, but it is still listed as my order but shipping to Inda, although it has not shipped yet. and to top it all off my order is still listed as processing, not shipped.
has anyone else dealt with these jokers and if so how did it work out for you. I plan to try and get a refund on Monday if it still has not shipped, but I doubt I will be able to do so, I think my money is gone and I won't get what I ordered
please tell me what you think of this, and any experiences you have had, good or bad
change is easy, progress that's hard