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HomeRC & PowerAircraftHelicopterRadio - Spektrum DSM › Spektrum Service is Lacking!
10-14-2010 10:39 PM  8 years agoPost 1
Brian B.

rrApprentice

Marion, Iowa

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Since last Friday I have been trying to get into my Spektrum account so I can uograde my DX8 software and have had no luck. To top it off I get shifted back and forth from product support to website and back. I call and sit on the phone for half an hour at times with nothing. I leave a call back number and get a phone call from the guys when it is inconvenient for me or their account support group is gone for the day. I talked to someone (gonna start righting down names) yesterday and said someone will definitely call you back tonight and get this fixed for you. Guess what, NO CALL BACK! Tomorrow will be a week that I have been trying to get this taken care of. I see others have great luck with them, but so far for me it has been the worst. What gives? Man am I very upset with Horizon/ Spektrum. Sorry had to vent and I still do not feel better!

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10-14-2010 11:04 PM  8 years agoPost 2
92ARedOne

rrNovice

Cheeseland, WI.-USA

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Suggestion: Sign up for rcgroups.com and send this person a PM:
http://www.rcgroups.com/forums/member.php?u=5584
Or you can PM John Adams on RR.

The early firmware uses a font that can kind of blend together, so you think you are entering your serial number correctly but that "C" might really be a "D" etc. They will help you figure out the correct serial #, later firmware updates fixes the font. You can also try some variations on your own.

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10-14-2010 11:21 PM  8 years agoPost 3
Brian B.

rrApprentice

Marion, Iowa

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I have it registered, but just cannot access my account. Almost like my username and password have been erased, but my radio number is still registered.

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10-15-2010 12:06 AM  8 years agoPost 4
drummer5140

rrNovice

Vancouver, canada

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If your useing the new windows bata explore 9 it won't log in ask how i know.

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10-15-2010 12:49 AM  8 years agoPost 5
Brian B.

rrApprentice

Marion, Iowa

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No sir, I am using windows 7 ultimate with IE8. Talked with Andrew from Spektrum/Horizon and he said that they were gonna try to unregister my radios serial number tomorrow so hopefully I can use my account amd update the radio.

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10-15-2010 01:13 AM  8 years agoPost 6
AaronJohnson

rrElite Veteran

mason,MI

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Did you click the confirmation link in the email that you get right after you registered the radio? If you dont click that link then you wont be able to log in.

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10-15-2010 02:53 AM  8 years agoPost 7
Brian B.

rrApprentice

Marion, Iowa

My Posts: All  Forum  Topic

Yes sir, that was the email confirmation. I know it had been registered because I had been in there twice from two different computers since my desktop does not have a card reader.

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