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HomeAircraftHelicopterMain Discussion › Miniature Aircraft's customer service.
03-12-2010 05:51 AM  8 years agoPost 1
Sean Bosse

rrApprentice

Germantown, MD.

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I would like to personally thank Jeff and everyone else at MA for helping me with my clutch. This proves to me that their customer service matches, or even exceeds, their expert build quality.

I just want to take this time to explain my positive experience with Miniature Aircraft. For those of you who haven't read my previous post on my clutch issue on my new Spectra-g here: https://rc.runryder.com/t573689p1/
I bought a used spectra that suffered a hot-start. I sent the clutch in for a new liner and had everything else checked out. A week later I got everything back looking good as new. Over the course of the next few weeks, I burned about a gallon breaking in my new Toxic G231. Somehow, the clutch managed to disintegrate while hovering.

Begin a broke college student, I didn't know how I was going to afford the repair. A few great guys on this forum, Mike545 and Raja, even offered to help by donating money. I respectfully declined and sold my back-up tx. to finance it. I called Jeff at MA and explained the situation and he said not to worry about it, just pay shipping there and back. Not only did they replace the toasted clutch and liner, but they sent me an entire brand new unit, driver and all in a factory sealed bag!

Through this experience, I attest, I will be a life-long customer of theirs. Their build quality is second to none, and their customer service has been better than I could have ever asked for. I wish all companies had such standards.

Now I just have to find a way to buy my tx back!
Thank you,
Sean

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03-12-2010 05:53 AM  8 years agoPost 2
Justin Stuart (RIP)

rrMaster

Plano, Texas

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1+ for MA. They take care of their customers because they want for us to fly MA for life.

Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives

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03-12-2010 06:19 AM  8 years agoPost 3
chopper_crazy

rrElite Veteran

Delphos, Ohio

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+1 for Miniature Aircraft!!

I always say, you get what you pay for. Their kits sometimes might be a little more expensive but they are a high end heli and this just goes to show you that they care about their customers. Kudos to MA I love my Spectra G

It's a complex, costly, glow powered anti-gravity machine!

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03-12-2010 02:14 PM  8 years agoPost 4
broggyr

rrKey Veteran

Naugy, CT

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This makes me feel good to have an MA heli It's an oldie but goodie.

- Brian
irony [ay-ruh-nee', ay-er-nee'] adj.: Like goldy or bronzy, but made of iron

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