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01-22-2010 09:57 PM  8 years agoPost 1
ron6460

rrApprentice

MASS THE GET F$*KED PAY! PAY! STATE

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Hi I am looking for a scale body to put my JETCOPTER in?
What can I fit it in to? Thanks Ron

" It was not me ! The sun was in my eyes Super Fly "

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01-23-2010 09:08 AM  8 years agoPost 2
FlyinHuey

rrNovice

Honolulu,Hawaii

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vario has some scale bodies I'm sure will fit. I don't recommend purchasing anything from airstar Int, customer service sucks big time. I purchased the mongoose and a Bell 205 fuselage back in Nov 2009 and had only received mech and tail boom missing custom canopy and fuselage yesterday Jan 21. I was told it was shipping on the week of x-mas and from then I have been givin the run around and the owner himself which I spoke to many times will not give you a straight up answer,Poor representation of his company in my opinion.

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01-23-2010 12:47 PM  8 years agoPost 3
krashtagain

rrKey Veteran

ohio

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I have been givin the run around and the owner himself which I spoke to many times will not give you a straight up answer,Poor representation of his company in my opinion.
That is sad to hear . And not the first person i've heard that from . I was real interested in a Jetcopter but hearing these things makes me skeptikal .

Good luck with your search ron .

If you're not living on the edge you're just taking up space !

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01-23-2010 02:34 PM  8 years agoPost 4
ron6460

rrApprentice

MASS THE GET F$*KED PAY! PAY! STATE

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Airstar
This is my second Jetcopter I got from them I have had GREAT LUCK with him! I am sorry to hear some people had trouble! Ron He also called me on a wekend to help me and see how I liked it !!

" It was not me ! The sun was in my eyes Super Fly "

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02-08-2010 01:36 AM  8 years agoPost 5
Rainmaker

rrNovice

Long Beach, Ca USA

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Patience and understanding.....
I have been dealing with Airstar since 2001. Josef and his staff has answered every question I have ever asked. Even gone beyond the call of duty to help me and everyone I have ever met at the field where we fly.
It seems to me that although we all have our own personalities and way we approach others, maybe its the way we express ourself's that breaks down communication. Remember, Airstar products are ALL custom built to very high standards and every machine that they sell is inspected and tested. Since canopies and fuselages are all custom built and painted you have to understand theres shipping involved from the manufacturer to Airstar then to the painter then back to Airstar then to the customer. If the painter, who is an artist by the way, has other things that get in the way then theres a delay uncontrolled by anyone.
This is a hobby that requires patience and understanding. Just like learning to fly, it takes patience and understanding.
Give that some thought and I'm sure your canopy and anything else your waiting for will show up looking and performing beyond your expectations.......

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02-12-2010 09:49 PM  8 years agoPost 6
MarkToo

rrApprentice

Cambridge, ON

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I had a simple question regarding my new Mongoose, and initially had difficulty getting through by phone, but ultimately got to speak with Josef - and even though he was sick, he was great to talk to. AND, to top it off, he gives me his personal cell number in case I need to speak with him off hours/weekends...that's customer service in my book.

Sometimes the smaller companies just don't have the resources and staff to pull off the level of immediate service we get accustomed to (I'm guilty of those expectations myself sometimes), but ultimately the product is worth the wait. I'd leave the heli on the dining room table if the wife would let me - it's that nice!

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02-19-2010 04:03 PM  8 years agoPost 7
BeltFedBrowning

rrKey Veteran

Kansas City

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I too have had great service with Airstar. I think some have just gotten too used to "heli's in a box" with Align and Thunder Tiger. All the Airstar helis are custom built to the customers specs.
If you want parts, most will be shipped out immediately. Custom parts like painted canopies and powder coated parts to match your heli will take a bit longer. I too have had Josef call me to give me an update on parts and he emailed me a pic of my new canopy when it got back from the painter. Just to make sure it was what I wanted. Plus the craftsmanship and the way this heli flies are just outstanding!

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02-19-2010 06:41 PM  8 years agoPost 8
FlyinHuey

rrNovice

Honolulu,Hawaii

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Good to hear that some of you are getting good service, but as of jan 21 when I received my mongoose missing screws loose parts, and then my scale fuselage 2 weeks later with missing parts, I yet to this day not recieved the missing items. Also a friend that also got a mongoose back early November with broken and bent parts still have not recieved replacement for his damages.

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