RunRyder RC
WATCH
 2 pages [ <<    <    ( 1 )     2     NEXT    >> ] 1826 views POST REPLY
HomeAircraftHelicopter
e-
Compass
Other › Am i out of line?????
01-14-2010 12:39 AM  8 years agoPost 1
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

Okay. I bought a 600 E kit from Common sense rc. The esc goes bad during programming. They refer me to Compass directly to replace the esc.

Why would a company that sells you a product not warrant the item. I just bought the kit 2 weeks ago. I know they have severed things with compass but shouldnt they still warrant a product they just sold? Maybe i am wrong here.

I will let the powers that be figure this one out. In the mean time......i am still waiting for a reply from Compass.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-14-2010 01:05 AM  8 years agoPost 2
tryan02

rrProfessor

Canton, Missouri

My Posts: All  Forum  Topic

No I dont think so.

Seems to me if your dealing with a company that doesnt stand behind there product there is a problem! Either the dealer or the supplier. Thats the reason to buy a quality name brand product is for support. Otherwise we would all fly clones from china.

I am a bit of a hot-head I would box it back up and ask the dealer for an RMA and refund.

No Really I am the club President!!!

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-14-2010 01:43 AM  8 years agoPost 3
petmotel

rrKey Veteran

DeKalb, IL.

My Posts: All  Forum  Topic

......i am still waiting for a reply from Compass.
Good luck, they're not known for dealing directly with customers. That's one of the many reasons why it sucks that they keep changing distributors.

You might try contacting Hobbywing directly, and see if they would be willing to warranty the unit. Sounds like a rock and a hard spot.

Jay

PM  EMAIL  HOMEPAGE  Attn:RR  Quote
01-14-2010 01:50 AM  8 years agoPost 4
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

Sounds like a rock and a hard spot.
Yep. Im hoping one of these Reps can guide me in the right direction.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-14-2010 10:03 PM  8 years agoPost 5
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

Okay. Espirit cant warrant something sold by Common sense so i will try another route. Ill try to go to Compass directly although they havent contacted me in 2 days. Ill also try Hobbywing. Any other ideas???

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 01:22 AM  8 years agoPost 6
FlaG8r

rrElite Veteran

Florida

My Posts: All  Forum  Topic

Well the good news is that you probably got the kit for half off right? (recent Common Sense sale) If they were still considered the NA distributor I would think they would jump to help you. I had some damaged parts on my kit and they were quick to replace it. (6 months ago) The ESC is another issue, not a Compass item. Which HW was it? If it was the Platinum 70 HV, I am surprised, this is the good one apparantly (I'm using one) You'll never get in touch with HW directly, don't waste your time. I've read other posts and it's exhausting with no resolve.

How and what happened that it went bad during programing, never heard this before. You might want to contact the new NA distributor, link below. Otherwise you are up shi%s creek

http://www.allhobbystore.com/

Life is tough, it's tougher if you're stupid

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 01:32 AM  8 years agoPost 7
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

No its a 100 amp 6s platinum. I was told these have issues and Compass knows about it. I have finally gotten in touch with a contact at Compass. He says the process will be long and to send the esc to him. But he didnt leave an address to send it to him. I am toast on this one.

Why it died during programming i dont know. Didnt do anything unusual. If you do some google searches youll find people discussing issues with this esc.

Thanks for the help. I have emailed HW but have heard nothing in the last 2 days.

Thanks

Brad

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 01:39 AM  8 years agoPost 8
MMike

rrElite Veteran

Holland,Mi-USA

My Posts: All  Forum  Topic

This really bites man.

Just curious...

What's your next move??

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2010 01:52 AM  8 years agoPost 9
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

Good news.

HW emailed and said take a pic and pay shipping. I may have an esc coming soon. Ill keep you guys posted.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 04:42 AM  8 years agoPost 10
fenderstrat

rrProfessor

Aston,Pa

My Posts: All  Forum  Topic

if this is not resolved quickly and properly,I will do what I can to make sure that it is

Compass helis Support Team
PerformancePlusRC field rep
Mini Titan/SE
TEAM KBDD

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 05:16 AM  8 years agoPost 11
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

Thanks Fender

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 12:08 PM  8 years agoPost 12
FlaG8r

rrElite Veteran

Florida

My Posts: All  Forum  Topic

fender, are you still considered a field rep since Compass has jumped ship?

Life is tough, it's tougher if you're stupid

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 08:08 PM  8 years agoPost 13
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

HW will warranty the esc but wants 35 dollars to ship a new one to me. Highway robbery.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2010 08:12 PM  8 years agoPost 14
tryan02

rrProfessor

Canton, Missouri

My Posts: All  Forum  Topic

Crap like that is why align does so well!!!!

No Really I am the club President!!!

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2010 10:22 PM  8 years agoPost 15
Dr Lodge

rrElite Veteran

Guildford, Surrey - UK

My Posts: All  Forum  Topic

Not sure what the rules are in the US, but in the UK its the place you buy it from that you have the contract with and there is sale of goods act and stuff where the goods bought have to be "fit for purpose"

I would badger the place you bought it claiming the ESC is not fit for purpose.

Vibe 90, Vibe 50, Vigor CS x2,
Dyna-x, Knight 503D, Logo 10,
TRex 500, Furion, Gaui EP200

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2010 10:54 PM  8 years agoPost 16
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

I would badger the place you bought it claiming the ESC is not fit for purpose
common sense rc

PM  EMAIL  GALLERY  Attn:RR  Quote
01-16-2010 12:12 AM  8 years agoPost 17
FlaG8r

rrElite Veteran

Florida

My Posts: All  Forum  Topic

Keep it mind, it is shipping from China. You pay the same high shipping fee on Hobby City lipo packs. See if they have a slower service, although you may wait a month.

As much as I read about ESCs burning out, I don't think it's unusual your ESC died. Of course, it sucks it was on the programing...I would take the deal and get a replacement. You'll pay double for a new one.

Life is tough, it's tougher if you're stupid

PM  EMAIL  GALLERY  Attn:RR  Quote
01-16-2010 06:36 PM  8 years agoPost 18
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

They will not offer slower shipping and they showed me the clause where the customer must pay shipping to and from. I will never buy anything from hobbywing and they can keep that esc.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-16-2010 08:05 PM  8 years agoPost 19
fenderstrat

rrProfessor

Aston,Pa

My Posts: All  Forum  Topic

are you still considered a field rep since Compass has jumped ship?
yes,I have been in contact many times with COMPASS,and I am still a field rep.we are currently discussing plans for the upcomming season and they are deciding how they are going to handle the field rep situation now that things with distribution have been worked out.

I was actually a field rep before Common Sense got involved,so my situation was not through them,but directly with Compass

Compass helis Support Team
PerformancePlusRC field rep
Mini Titan/SE
TEAM KBDD

PM  EMAIL  GALLERY  Attn:RR  Quote
01-18-2010 04:50 PM  8 years agoPost 20
toolman18

rrElite Veteran

Portland Tx

My Posts: All  Forum  Topic

Espirit is the bomb. I plan on giving them my business from here on out.

PM  EMAIL  GALLERY  Attn:RR  Quote
WATCH
 2 pages [ <<    <    ( 1 )     2     NEXT    >> ] 1826 views POST REPLY
HomeAircraftHelicopter
e-
Compass
Other › Am i out of line?????
 Print TOPIC  Make Suggestion 

 6  Topic Subscribe

Tuesday, December 11 - 12:07 am - Copyright © 2000-2018 RunRyder   EMAILEnable Cookies

The RC discussion world needs to consolidate. RR is now one choice for that. Its software is cutting edge. It hosts on-topic advertising. Help RR increase traffic buy making suggestions, posting in RR's new areas (sites) and by spreading the word.

The RunRyder Difference

• Category system to allow Rep/Vendor postings.
• Classifieds with sold (hidden) category.
• Classifieds with separate view new.
• Answer PMs offsite via email reply.
• Member gallery photos with advanced scripting.
• Gallery photo viewer integrated into postings.
• Highly refined search with advanced back end.
• Hosts its own high end fast response servers.
• Hosts thousands of HD event coverage videos.
• Rewrote entire code base with latest technology.
• No off-topic (annoying) click bait advertising.
Login Here
 New Subscriptions 
 Buddies Online