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Other › Kontronik Service?
10-20-2009 02:07 AM  8 years agoPost 1
Furyous

rrVeteran

Detroit, Michigan

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Let me begin by saying Jive escs are the best IMHO. ANd until today I never had a problem with one. However, my bec died in my Jive 100LV for no apparent reason. Luckily the heli was on the bench when it happened. I don't have any reasonable explanation and there is no US service center, right now. That means I am down until I can ship this thing back to Europe.

Really sucks!!!!

But, Oh well.

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10-20-2009 06:43 AM  8 years agoPost 2
MrMel

rrProfessor

Gotland

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Ship it directly to Germany, only takes 3-4 days in transit normally.
Make sure you dont write high-value customs value since that will delay stuff for them (there is a difference on insurance and customs..)

As for their repair center its normally very quick.

Gone fishing..or hunting..or something
My site: http://heli.dacsa.net - VBar videos and more

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10-20-2009 12:00 PM  8 years agoPost 3
Reesy

rrKey Veteran

In the doghouse ... Nottingham UK

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OK

A serious question, assuming we need a repair how do we pay for it?

This for people outside Germany.

Kontronik do not seem to have an obvious method (Paypal etc) and I for one am reluctant to give all my CC details in a package that is going to another country.

The reason I ask is I've had various things serviced in the past and payment has never been smooth and easy, sometimes stuff get's "lost in translation" or a different department needs to invoice me which seems a waste of resources.

If Mike was available I'd appreciate a definitive answer

Many thanks

Paul

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10-20-2009 09:44 PM  8 years agoPost 4
Klinger

rrApprentice

Brisbane Australia

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I paided my bill with kontronik by an international payment online through my bank. They'll supply all the nessecary account numbers, swift codes etc so if you got an online account it shouldnt be a problem. The bank will hit you up a fee for an international payment tho!

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10-20-2009 09:45 PM  8 years agoPost 5
MrMel

rrProfessor

Gotland

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Call in with the CC number on the phone, they have hours & number listed to their hotline works too.
(or use Fax)

Gone fishing..or hunting..or something
My site: http://heli.dacsa.net - VBar videos and more

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