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HomeRC & Power✈️Aircraft🚁HelicopterFlybarless Rotor Head SystemsOther › EDIT: Sk-360 is working fine now with a new USB interface ! SKOOKUM SUPPORT IS TOP NOTCH!
09-21-2009 02:56 AM  11 years ago
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Ravenhyper50

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EDIT: Sk-360 is working fine now with a new USB interface ! SKOOKUM SUPPORT IS TOP NOTCH!
I have tried 3different computers and no luck?

Does it have to be connected to the computer to run the software?

All I get is ... Cant access the driver for the usb interface.

Check that the usb devise is connected, then re-try.

Other wise, re-install the gyro interface program, and restart your computer.

^^^^ I have tried all of that and no luck??? The computer does not even detected the devise hooking it up? Im totally lost..did I get a faulty unit or what??? I have followed the instruction .. and even got a friend to see if he can get it to communicate with the computer with no luck...
I am totally lost can anyone help me out? what Am I doing wrong? or is something wrong with the unit?? or its interface???

Raven
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09-21-2009 03:50 AM  11 years ago
Hayes

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Just an idea but make sure it is bring up the black Dos screen and loading the driver and or check the USB cable....
That's the 2 problems that I have run into..
Marc
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09-21-2009 03:54 AM  11 years ago
NFFD

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Hi Ravenhyper50.

I had the same problem with my Skookum unit when I first got it.
Go to the very last page of your manual and read the firmware upgrade sections. IF the software you have your pc is different from what the gyro unit has, the software wont recognize the gyro.

follow the instructions word for word. I think it should help.

hope this helps

Curtis

P.S. make sure you have power going to the gyro from your RX powersourc, the usb cable doesnt power the gyro.
Sorry Sir!, But Visa's saying We need to destroy the Card!!
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09-21-2009 04:22 AM  11 years ago
Ravenhyper50

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Hi guys, I just tried it all again still no luck..I got the latest firmware and the unit is all powered with a blinking green light.

I cant even get the software to run?? Should I be able to see the program screen with out the unit hooked up?? When I install the program the dos screen does show for a split sec then that's it.

Raven
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09-21-2009 04:35 AM  11 years ago
Hayes

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Yes, my program runs with out the the USB hooked up.. Sounds like software problems.. Go here

http://www.skookumrobotics.com/support.html

and you will see (Download this Setup Software & Firmware Update (2.2mb zip)) download and install and see if that helps..

This is assuming that your running the 1.10 firmware...
Marc
NewEnglandHeli.com
MagnumFuels.com
Team NEH
MWH Team Pilot
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09-21-2009 04:56 AM  11 years ago
Ravenhyper50

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HMMM now I don't know what to think ..tried it all over again and still cant get the program to run...weird

All fresh from the website support

So I cant even get the software to run in three compture and a friends..WTF What could cause this? Something I need to install other than runtime 2???
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09-21-2009 05:02 AM  11 years ago
Ravenhyper50

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When you plug in the sub interface it blinks a blue light for a sec. Is this blue light supposed to be on the whole time when connected to the computer?

Thanks for all the help so far, I hope to get this all solved soon.

Raven
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09-21-2009 05:52 AM  11 years ago
Hayes

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Well Raven, at this point I would say e-mail Skookum and let them know what's going on... I have no more ideas... Sorry..
Marc
NewEnglandHeli.com
MagnumFuels.com
Team NEH
MWH Team Pilot
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09-21-2009 06:22 AM  11 years ago
Ravenhyper50

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Thanks for all your help, I think something is faulty. It cant be this hard to get it to communicate with a PC. Surprised the CD does not auto boot and auto install and set up everything automatically like any other CD made in the last decade

I just hope I don't have to send it in, If I do my flying season is done And all because I took a chance with this unit Im starting to feel (from all the frustration) that I should not of bought this unit and waited for something else, so I would not have to mess around
trying to get this thing to work I lost a hole weekend of flying because of trying to switch over FBL

Raven
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09-21-2009 02:59 PM  11 years ago
rotormonkey

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Dude, why didn't you call me? You know I have one of these things. You know I'm a computer nerd..

I'm busy tonight, but I'll swing by on Tuesday. We'll get you all sorted out for sure.
If it can't hover, it ain't worth flying.
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09-21-2009 05:23 PM  11 years ago
Ravenhyper50

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Yeah, I was going to give you a shout once I had it running for tunning tips, but I could not get it going Guess you have an idea on whats going Thanks for the help...Tuesday after work I will give you a shout to let you know when Im home.

Cheers for now,
Raven
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09-25-2009 01:40 AM  11 years ago
Ravenhyper50

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Hey everyone, I just wanted to let everyone now how Great SKOOKUM ROBOTICS customer service is... THEY ARE TOP NOTCH!

I emailed them in the beginning of the week as suggested earlier and got a quick response with..

Hi, Well, you've already tried reinstalling the software, so it might be the USB dongle itself. On the chance that it is, we can Xpresspost you another one if you can just send us your address. Your location shows as Ottawa, so it should get there in 1-2 days after we get the address. Best RegardsArt

Today I look in my mail box and BAM!
A envelope inside marked from SKOOKUM

I took the envelope ripped it open, pulled out the new interface, plugged it in the USB port and instantly the new hardware was recognized and ready to use in secs!

I then immediately took the SK-360 and powered it up plugged it in the interface, clicked on the software icon and bingo! Everything is working like it should!

Thanks again Skookum Robotics!
Cant wait to fly this thing!

Cheers,
Raven
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09-26-2009 05:00 AM  11 years ago
seattle_helo

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Art at Skookum is a great man for sure.
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09-26-2009 05:53 AM  11 years ago
rotormonkey

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Cool, glad to hear you got it working! If it can't hover, it ain't worth flying.
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HomeRC & Power✈️Aircraft🚁HelicopterFlybarless Rotor Head SystemsOther › EDIT: Sk-360 is working fine now with a new USB interface ! SKOOKUM SUPPORT IS TOP NOTCH!
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