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Other › Horizon Hobby no longer warranties Align parts they sell !!!!!
06-07-2009 11:10 PM  9 years agoPost 1
Doolidg

rrApprentice

Everett ,Wa

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hey guy's...

So I ran into an interesting problem the other day...I had a small crash with my trex 450, Stripped main gear, broken tail blade, broke the rotor block and the one that hurt the most were my Saab main blades they both broke, and I stripped out my first servo HS65.... So a quick trip to my LHS Tim's Hobby in Everett Wa. as I've done now for the last couple of years to retrieve the necessary parts and or goodies for one of my Ten heli's. After coming home with my bag of trex bones, I replaced the broken one's I had on my heli and noticed right away on spool up Houston we have a problem!! I had a real bad shake at low speed then as it would idle up through it, it would then turn into a real bad vibration ..I mean skid turning tail blurring kinda stuff. So I tore the head apart again put in a brand new main shaft just to rule it out rebuilt the head put it on and same thing on spool up and on idle 1.So I tore the head apart again then just started with the main shaft, spool up the motor and its fine hmmm next I put on the rotor hub and blade grips spooled up the wobble again!... so I started looking closer now and after a few minutes I realize the rotor block is molded with a bend in it..I took it off and you can hold the base in your fingers and look through the feathering shaft hole and see the top of the block has a few degrees of bend in it to one side! Its a cheap part $7 So I chalk it up to just a fluke part and off I go to my LHS again explained what was going on purchase another rotor block for another $7 now $14 and some change, I return home open the package put it all together and would you believe it ....the same friggin thing!! So I took my other Trex head off my other heli put it on and its fine. So I return to my LHS and showed him the problem and he agreed! I asked for a credit of $10 towards a metal rotor block he could have the two bad ones to return to his supplier Horizon and I would spend another $20 towards the metal one and I was denied...He said ( We cant loose that money) and that I would have to call Horizon hobby as they were the distributor they got the parts from, I called and I was told to call another hobby shop in Calif. And the guy there was pissed off that Horizon keeps telling people to call him for there warranty stuff...So I call Horizon back and now the guy on the other end of the line is just plain pissy and says (we don't warranty Align parts we sell you have to call your LHS)...I was pissed now so I called my LHS Tim's hobby in Everett WA and told them what was going on and they still said its a warranty thing with Horizon and I would have to deal with them....at this point its the princable I believe, If they sell me defective parts and are not willing to warranty their product and stand behind it I told him I will no longer shop here .....all he said was ..........sorry..

Am I being anal?

(only run if I do!)

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06-08-2009 12:13 AM  9 years agoPost 2
flatsman9

rrApprentice

Florida

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Absolutely not. I agree 100%. I believe that the customers issue is with the dealer and it is up to the dealer to take care of the issue with the wholesaler. Especially if the wholesaler will not help the customer directly. The customer should certainly not be the one taking the loss! If that hobby shop won't help you, I say shop somewhere else.

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06-08-2009 12:31 AM  9 years agoPost 3
duceduc

rrKey Veteran

Saitama-Ken, Japan

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Yes, all you can do is try. If they won't warranty it, go elsewhere. Make sure to tell 10 of your friends about the shop and those 10 other friends will tell their 10 friends. So on and so on.

Duc S
Do It! Do It!™
AMA:REVOMIX
RCK:24005615-01

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06-08-2009 01:47 AM  9 years agoPost 4
marc8090

rrElite Veteran

Long Island, N.Y.

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Unless something has changed recently (worked 13 years in a hobby shop until about a year and a half ago), if the Align parts were purchased from Horizon then the lhs should have no problem returning them as defects for full credit. If the parts were purchased elsewhere then Horizon will not take them back.

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06-08-2009 01:53 AM  9 years agoPost 5
Doolidg

rrApprentice

Everett ,Wa

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The guy at my LHS told me he called Horizon who is their supplier and they would not accept returns from him either that's why he would not take them back from me

(only run if I do!)

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06-08-2009 06:57 AM  9 years agoPost 6
hurstolds_id

rrNovice

nampa Id usa

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horizon hobbys
i have had similer problems but assurance rc out of california is the ones to deal with the are the us importer for align parts and the gentlman i have delt with is frank had a bad servo (420)out of the package and this weekend had a bad speedcontrol on my new 600 esp took programming and acted like it single phases motor and let the smoke out hope that this will be as good as my last dealing had new servo back in 15 days from the date i shipped.
assurance rc
tele 562-598-4700
ask for frank

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06-08-2009 03:34 PM  9 years agoPost 7
bjacks

rrKey Veteran

Ft. Worth, Tex.

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Align
Align has a lot of Dist. in the USA, Assurance is one of them, why would Assurance warr something that Horzion has purchase off Align, HeliProz is a Dist.(thank God for Jeff Green, he's a great guy to deal with). If you but something from HeliProz and it's bad you think HobbyTown going to Warr it, good luck. If you don't like Align don't but it. Your Hobby Shop you purchase it from should be on your side and get Horzion to stand up to what they sell. Align not the best in the world but for the buck it's hard to beat, I've had bad servos on kits and it does not stop me from flying there stuff. I had a freind purchase a new 14MZ when they came out and he crash a $2500.00 plane, because of the Rx.and the radio is still made. My daughter had to go back the the hospital after here birth for 2 or 3 weeks many many years ago, I didn't give here back, Just my two cent worth. Bobby

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06-08-2009 03:59 PM  9 years agoPost 8
JEEPWORLD2002

rrKey Veteran

BLUEBELL PA USA

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why is this a double post

Trex600n Trex500 Mikado LoGo5003d// Hacker, CastleCreations,Ys 50, JR 7703d/8900, Radix

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