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HomeAircraftHelicopterHelicopter Main Discussion › Unprofessional Support from
04-22-2009 08:46 PM  9 years agoPost 1



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I sent an email to asking a simple question. Do they price match. (Which there web site states that they do)
And instead of answering my question I receive a very unprofessional response.

Glad to know that they treat there previous paying customers with respect. I would not recommend them at all.

Original email that I sent:
I am interested in purchasing a Helicommand 3A but I was wondering if you do price matching. has the unit is stock but their price is $449.39
I would like to make the purchase with a US based company but not if it is going to cost me one hundred dollars more.

Thank you

Response from Esprit Support:
Just add shipping, taxes and future support that we know you will need.
And you see if the difference was worth it.

I once again replied:
That was a very unprofessional way of answering my question.

Sorry for bothering

Response from Esprit Support:
What kind of justification is that. Good luck with Robbe DE.

Customer Service goes a long way. So does word of mouth.
I'll be taking by business elsewhere

AJ |

04-22-2009 09:04 PM  9 years agoPost 2

rrElite Veteran


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Never dealt with them but the hobby does seem to attract employees that remind me of the comic book guy from the Simpsons.

"Rest assured I was on the Internet within minutes registering my disgust throughout the world."

04-22-2009 09:04 PM  9 years agoPost 3

rrElite Veteran

Seattle, WA

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There answer and reply is correct, but the way they worded could have been a lot better.

Bottom line, buy overseas and you are on your own for support of that product.

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