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HomeAircraftHelicopterAfter Market Accessories › GFORCE Products
03-30-2009 08:30 PM  9 years agoPost 1
powerflyer

rrNovice

SWITZERLAND

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Three weeks ago I ordered 10 clutch bearing blocks for a total of 590.- $ for the T-Rex 700 for me and my friends and paid with my credit card. Before the sale it was not mentioned that they didn't have the parts in stock and that the products where not deliverable before 2-3 weeks !
Once I received the sale confirmation I was informed about the delivery delay.
I tried to cancel my order the next day as I wanted to buy from another supplier and they refused mentioning that their general conditions stipulate that the sales are final, although the product was not deliverable ! I insisted and got no reply...
What a service and what a commercial attitude !

I paid for express shipping 59.- $ and got delivered 3 weeks later !
You can just call them GFORCE THE SALE !

Obviously my friends couldn't wait for the parts as everybody thought like me that it would be a 4 days delivery with express shipping !

I have plenty of aluminium block bearings and only 2 T-rex 700 !

AVOID THIS COMPANY AND THEIR BAD SERVICE as much as possible !

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03-30-2009 08:37 PM  9 years agoPost 2
cudaboy_71

rrElite Veteran

sacramento, ca, u.s.

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in the U.S. you can call your credit card company and dispute the charge. since you paid for a product that was not delivered (i take issue with their definition of a 'final sale' anyway...it's not final if you havent taken delivery...but, that's something to take up with your local trade commission anyway.)

not sure a credit card dispute is available in your country with your selected form of payment.

something for the future anyway, as you have now taken delivery. but, i agree--abysmal service.

if it ain't broke, break it.

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03-30-2009 09:44 PM  9 years agoPost 3
TaleGunner

rrElite Veteran

Deer Park WA

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Do a chargback on you CC

CRASH! GLUE! REPEAT!
Spectra-G, Ion X-2

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03-31-2009 04:05 AM  9 years agoPost 4
WillyS

rrNovice

HOBART, OK USA

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Call your cc company and tell them there was a bogus purchase made with your cc and they'll get your money back.

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03-31-2009 04:44 AM  9 years agoPost 5
Anthony.L

rrElite Veteran

Seattle, WA

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Too late to call the CC company, he waited 3 weeks and received the blocks already.

Personally if a site doesn't have live inventory (like ReadyHeli), I don't order unless I call and verify stock over the phone with a live person.

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03-31-2009 08:11 AM  9 years agoPost 6
Chickenrun

rrVeteran

Lincolnshire England UK

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Sale is not final here in the UK too, unless the sale has complete, your credit card company is your best friend in this case

Cheers

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03-31-2009 09:14 AM  9 years agoPost 7
powerflyer

rrNovice

SWITZERLAND

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GFORCE THE SALE !
Thank you for your advise guys ! Unfortunately in my country if the product is delivered within 30 days you cannot contest the charge that's bad luck for me ! In any case the big looser will be GFORCE in the long run as now you all know about their practice !

Enjoy flying !

Regards,

Powerflyer

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03-31-2009 11:40 AM  9 years agoPost 8
MartyH

rrProfessor

USA

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I'm glad I'm not a vendor in this industry. 3 weeks to get some parts for an R/C helicopter? What the heck is the big deal? I can see wanting some consideration on the Express Shipping but come on. Stuff happens. You have the parts. Relax and go enjoy them.

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03-31-2009 11:58 AM  9 years agoPost 9
Joe90

rrApprentice

Quebec, Canada

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Haha !

the big deal is that we are like children waiting for christmass it is soooo long before getting there.

If you are a heli professional you cant stand missing 3 week practice but that is not the case of most of us.

Where I work, it is not uncommon to wait 6 weeks for special products.
But 3 weeks is long by heli standards

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03-31-2009 01:27 PM  9 years agoPost 10
MartyH

rrProfessor

USA

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In business we wait for parts all the time. Sometimes it just cant be helped. In hobbies, I ave waited months for Maier plastics for my new quad I'm building. I have waited weeks and weeks for custom painted heli canopies and just as long for what are normally stocked parts. I just think we become slaves to the need for instant gratification sometimes. I totally get and agree about being anxious for stuff like it's Xmas. A little patience however would go a long way towards not beating up a vendor in a public forum and help reduce one's stress. This is supposed to be for fun.

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03-31-2009 01:40 PM  9 years agoPost 11
altima1779

rrKey Veteran

Toledo, oh u.s

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Go to most other sites and you have the option of getting a refund if items are on back order. It is a big deal! If they are not going to allow refunds than they better make sure they have a real-time inventory. Most online retailers understand that most customers are in a hurry for their items, most want to be back in the air for the weekend.

Not to mention they stilled charged him $59.00 for express shipping. If they are going to hold the guys money for three weeks the least they can do is eat the express shipping charges. You can not compare Industrial ordering to retail ordering.

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03-31-2009 01:40 PM  9 years agoPost 12
Cheech91060

rrApprentice

Aberdeen, MD

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There are too many incredible dealers on the web these days. Those that can't keep up won't be around long.

Frank
HBFP, Trex 450, Vibe 50

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03-31-2009 01:47 PM  9 years agoPost 13
Avropilot

rrVeteran

Murfreesboro, Tennessee

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GeForce just got added to my "Do not buy list". I dont care if they are in stock or not now. Wont buy, wouldnt be prudent.

Waiting for parts

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03-31-2009 03:36 PM  9 years agoPost 14
Quandumphone

rrApprentice

Yuma, AZ

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If you needed them right away, the best idea would have been to see if they actually had 10 in stock. I'm sure they have a telephone of some sort. I can understand being impatient for 1 but not 10. These are custom parts. Expecting unlimited supplies is going to lead to dissapointment.

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03-31-2009 04:04 PM  9 years agoPost 15
GyroFreak

rrProfessor

Orlando Florida ...28N 81W

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It is a big deal. He paid for extra for express shipping and they accepted the order, charged his CC then said , 'Too bad, not in stock, no refunds !' When you pay for express shipping you don't want a long delay in getting the product shipped. If you pay extra for quick delivery because the company has that option, you would expect that also means getting it to the shipper in a reasonable time. He just wasted $59 thru no fault of his own.
I also would be P.O.

I think about the hereafter. I go somewhere to get something, then wonder what I'm here after ?

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03-31-2009 05:17 PM  9 years agoPost 16
Quandumphone

rrApprentice

Yuma, AZ

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I do understand the frustration about the quick shipping and I think a curtousey call from the seller probably would have been proper. That said, the items were probably shipped as soon as they were ready and would have taken even longer if they had gone snail mail.

Regardless, the complaint seems to be about how fast they were delivered and not about the quality of the product. That's not really a very good reason avoid these or other g-force parts. People need to be careful about availability if they are in a hurry.

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03-31-2009 11:29 PM  9 years agoPost 17
powerflyer

rrNovice

SWITZERLAND

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GFORCE THE SALE
The issue in this case is that other mades have produced a similar product that is cheaper, secondly that my friends who wanted to order this item didn't wanted to wait and thirdly that no sale should be final if the product is not available. Would the sale be final if the money was not available ??? Fourthly the express shipping in this case should have let them think this guy is in a hurry maybe we should consider a refund ?

In any case a good shop owner should look for customer satisfaction first and not force a sale, that is my point when I say avoid this shop as your satisfaction is not important to them...

Anyway time will show how long they will exist with this mentality !

I still have 8 bearing blocks for the 700 left over !

Enjoy flying sunny days are coming !

Thank you for your support !

Best regards,

Powerflyer

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04-01-2009 02:28 AM  9 years agoPost 18
baby_zyklon

rrElite Veteran

Singapore

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I tried to cancel my order the next day as I wanted to buy from another supplier and they refused mentioning that their general conditions stipulate that the sales are final, although the product was not deliverable ! I insisted and got no reply...
I think the bulk of the problem is here...he got no reply.

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04-04-2009 08:03 PM  9 years agoPost 19
contest10

rrApprentice

England

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Websites generally don't think, they are automated. The small print usually explains their policies so arguments like "express delivery should have implied such and such", don't hold water. The shipping is arranged by them but paid for by you. They are not the ones to deliver the item.

So if you have to wait 3 weeks for an item, it might be 3 weeks and 1 day with 24 hour delivery.

You are still getting a fast delivery, as you are not waiting a further week, or whatever.

So they still have to pay the delivery people for that fee. That is why it is illogical for them to give you back your money UNLESS you did not get express delivery.

With large orders like that you should phone the company. I don't think one should be deterred completely from a company because of your bad experience. Companies that do not take the money until the item is ready to be dispatched, usually state that. So assume they are going to take your money straight away, unless stated otherwise.

You had the option TWO days later to disallow payment to that company (with your credit card). You didn't have to get a refund, you could have blocked the payment to begin with.

Emailed them that you didn't want the item.

Would not have needed to contact them again and if they took you to court you would have evidence you tried to cancel the sale. The chances are you'd have got to keep the items and not paid a thing.

I also don't think they had bad service. You got the items that you ordered. You probably got the delivery you ordered.

It was all delayed, but not by them. They couldn't magic up the goods; furthermore, it doesn't sound like they broke any of their policy. All of which you could have read.

Saying it was "thru no fault of his own" implies that there is NOTHING he could have done to avoid the situation he got involved in. That's false. He could have checked stock before hand, he could have blocked the money.

Also, a heads up. When you're trying to get a response from a company. Contact them saying you are going to be giving them money. Not that you're trying to CANCEL giving money.

One gives them a motive to sell you something to their best ability.

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04-05-2009 10:02 AM  9 years agoPost 20
powerflyer

rrNovice

SWITZERLAND

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GFORCE THE SALE
Thank you for being GFORCE's lawyer, I sent them about 8 e-mails to cancel the order beginning the day after the payment. My credit card company said that if an ordered item thru internet is delivered within 30 days it cannot be refunded (I already explained that earlier) I was not able to block the funds... and GFORCE didn't mention their stock availability so it sounded like ready to ship.

Anyway they can go to hell with their parts and their practices. I don't care they have lost 1 client and maybe more because they are not fair sellers. As I said a shop should see customer's satisfaction first and they did the opposite... There is no excuse to behave like they did and now everybody should know that what they display on their site is probably not for express delivery !

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