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HomeOff Topics › Office Depot and UPS packing scam?
01-17-2009 01:49 AM  9 years agoPost 1
lfalsetto

rrKey Veteran

COLORADO

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Today I went to Office Depot to ship a package UPS. I have used them for 7 years however, now they have a new policy. They have done this to me three times in the last 5 shipments, Always the same person. They say that UPS will not guarantee the contents unless I pay Office Depot to pack the item. They said my packing did not meet the guidelines. It was the same packaging I had received when I got a Trex 500 shipped to me Fedex. I went right down to Fedex no questions asked and they were the same price and pleasurable. I think UPS or that location has just lost my business.

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01-17-2009 02:09 AM  9 years agoPost 2
ckd

rrApprentice

Saugus CA

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A UPS store did the same thing to me. Wanted to charge me up the ass to box something and ship. I went and bought my own box and packaged and went to Fedex.

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01-17-2009 03:21 AM  9 years agoPost 3
Ronald Thomas

rrMaster

Gainesville, Fl, USA

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Four letters: U S P S!!!!

Team MikadoUSA 480XXTreme, 550SX, 600SX, 700XXTreme, 800XXTreme!!

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01-17-2009 03:54 AM  9 years agoPost 4
chopper_crazy

rrElite Veteran

Delphos, Ohio

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the last time I used UPS they yelled at me because I used packing peanuts and wrapped the whole boxing in brown paper to make it stronger. I have been using Fed Ex ever since.

It's a complex, costly, glow powered anti-gravity machine!

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01-17-2009 05:07 AM  9 years agoPost 5
dkshema

rrMaster

Cedar Rapids, IA

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They say that UPS will not guarantee the contents unless I pay Office Depot to pack the item.
It's not a scam. It's business.

Years ago when I lived in Albuquerque, I sold a bunch of heli stuff through the RC Modeler classified ads, to a fellow in Mendon, Illinois.

A RTF Schluter Superior, a couple of JR Century VII radios, a couple of engines...

I boxed the stuff up -- two boxes, total of about 30 pounds -- and took it to Mail Boxes Etc., the local UPS contract office.

I paid for the shipping, as well as an additional $30 or so for insurance.

The fellow on the other end sent me a check, then after he mailed it, simply stopped payment on his check. He got my stuff, I got a bounced check.

He told the UPS guy that the boxes were empty when delivered. UPS asked him to keep the boxes for their inspector. When the inspector arrived, he had "burned" the boxes.

I called UPS, told them what had happened, they said "sorry, it's not our problem, we delivered the items".

I went to Mail Boxes Etc., they said, it's not OUR problem, UPS picked up the boxes from us, and that's where our liability ends.

NO one was willing to cough up the nearly $800 for which I had insured the items, the check I had in my hand was rubber, and after contacting an attorney, found that the only way to go after this jackass was to go to Illinois and sue him in small claims court. She also advised me that what UPS told me, and what Mail Boxes told me was correct. And advised me next time, let Mail Boxes pack the stuff, instead of doing it myself. THAT would have put the onus on THEM to deliver the goods in one piece.

In one of my conversations with the UPS folk in Illinois, the agent was surprised that I had actually gotten ripped off. It seems that they suspected this fellow and several of his friends of making money by shipping items via UPS, insuring them, then claiming damage or missing items. The UPS guy thought I was just one more of the group of slime who was scamming them. But since it was only a "hunch" they weren't willing to pursue this bozo or his band of buddies.

-----
Dave

* Making the World Better -- One Helicopter at a time! *

Team Heliproz

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01-17-2009 06:53 AM  9 years agoPost 6
Gearhead

rrMaster

Vt

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I dropped UPS years ago, they charge to much, I can ship things Priority Mail for 1/2 the price insured, tracking is like $0.50..

I always get a Money Order..

Jim
Buzz Buzz Buzz

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01-23-2009 05:04 PM  9 years agoPost 7
ckd

rrApprentice

Saugus CA

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It's not a scam. It's business.

Years ago when I lived in Albuquerque, I sold a bunch of heli stuff through the RC Modeler classified ads, to a fellow in Mendon, Illinois.

A RTF Schluter Superior, a couple of JR Century VII radios, a couple of engines...

I boxed the stuff up -- two boxes, total of about 30 pounds -- and took it to Mail Boxes Etc., the local UPS contract office.

I paid for the shipping, as well as an additional $30 or so for insurance.

The fellow on the other end sent me a check, then after he mailed it, simply stopped payment on his check. He got my stuff, I got a bounced check.

He told the UPS guy that the boxes were empty when delivered. UPS asked him to keep the boxes for their inspector. When the inspector arrived, he had "burned" the boxes.

I called UPS, told them what had happened, they said "sorry, it's not our problem, we delivered the items".

I went to Mail Boxes Etc., they said, it's not OUR problem, UPS picked up the boxes from us, and that's where our liability ends.

NO one was willing to cough up the nearly $800 for which I had insured the items, the check I had in my hand was rubber, and after contacting an attorney, found that the only way to go after this jackass was to go to Illinois and sue him in small claims court. She also advised me that what UPS told me, and what Mail Boxes told me was correct. And advised me next time, let Mail Boxes pack the stuff, instead of doing it myself. THAT would have put the onus on THEM to deliver the goods in one piece.

In one of my conversations with the UPS folk in Illinois, the agent was surprised that I had actually gotten ripped off. It seems that they suspected this fellow and several of his friends of making money by shipping items via UPS, insuring them, then claiming damage or missing items. The UPS guy thought I was just one more of the group of slime who was scamming them. But since it was only a "hunch" they weren't willing to pursue this bozo or his band of buddies.

-----
Why would you ever ship something until the funds have cleared?

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01-24-2009 01:45 AM  9 years agoPost 8
zaw

rrKey Veteran

Lebanon, NH - USA

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They try to charge me $1 for strip of tape.
Bastards!

ಠ_ಠ HBK2 built with inexpensive parts! ٩๏̯͡๏)۶ Gaui425

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01-24-2009 02:33 AM  9 years agoPost 9
TaleGunner

rrElite Veteran

Deer Park WA

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I just shipped a 500 yesterday! fedex! all they did was cut open my box inspect it for both contents and to verify it was properly packaged and then re taped it for me always let them check contents and packaging that way if there is a dispute you will be OK even if that means letting them pack it.

CRASH! GLUE! REPEAT!
Spectra-G, Ion X-2

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01-24-2009 03:12 AM  9 years agoPost 10
MX400 DUDE

rrApprentice

Oklahoma

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I worked in shipping back before I started doing my own thing and I work in shipping right now while I went back to college, and I can understand why office depot says that. If someone brings in a package and tells me its breakable I will ask how its packed, if I think its suitable I will let it go without opening the package. However, I will also tell the person I cannot guarantee that I can get their item paid for if it does get damaged. I have opened items such as dishes with nothing but a sheet of bubble wrap and some newspaper around them and people say oh yes, its packaged very well. That simply will not keep glass from getting broke. Most people do NOT understand what these packages go through, ups, and fedex among other companies are not gentle by any means. One of our most recent claims was on a computer, which was packaged by us. When it arrived at its destination they said it was broken, so it was shipped back to me. The box looked fine and the exterior of the computer looked fine but inside someone apparently did not tighten down all the screws holding the drives in place because they had been bouncing around inside, obviously killing the motherboard and probably the drives themselves. So the claim was denied. Not by UPS but by UPS's insurance company. Like any insurance company, they don't want to pay even if they are entitled to, and certainly do not want to pay if there is any way out. Also a lot of people will try to ship things that are already broken, and try to say the shipper damaged it. A lot of behind the scenes stuff goes on that most people don't know about. I've seen anything from tire marks on packages to holes completely through boxes. When handling an average of 2-300 packages a week you see a lot.

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01-24-2009 03:17 AM  9 years agoPost 11
Dennis (RIP)

rrApprentice

Oregon

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We have a UPS shipping center here in our local area. Not connected to Office Depot or anyone else.

I have taken many packages to them over the months and they have never questioned me on how those items were packaged. Always gave me full value insurance when asked to do that with no questions other than what the contents were, the value, and if there was a packing slip attached.

Its simply a way to take money from your pocket and put it into theirs.

I would not necessarily call it a scam. Its just business.

Just go to your local UPS Office instead of Office Depot.

Liberty once lost, is lost forever.

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01-24-2009 04:32 AM  9 years agoPost 12
500Driver

rrApprentice

Burlington, IA

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Last summer I sold an entire estate of guns. The collection ranged from pistols to very high-end rifles and shotguns.

All told it was 51 pieces.

My very last shipment...guns 50 and 51...both rifles...were packed in a single long box.

The rifles were packed 'opposite' (barrel to stock / stock to barrel) but ended up basically broken in half!

One rifle had a scope that was completely ripped off...the other had an 'aim point' sight that was also ripped off. One stock was completely shattered and the other was damaged. And the receiver on one had a substantial dent!

All we can figure is that maybe the box got sideways over a 'chute' and a much larger, heavier package or packages came down on it???

Anyway...that was UPS...and we're still waiting on the insurance...going on almost 3 months.

Not really impressed...but honestly...this is my first 'bad' experience. I recently shipped a 90 sized Bell 222 fuselage and that arrived promptly in good condition.

When in doubt...auto out

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01-24-2009 04:38 AM  9 years agoPost 13
MX400 DUDE

rrApprentice

Oklahoma

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^^Someone is not doing their job if you have not received a check or the claim has been denied within two weeks. Shouldn't take longer.

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01-24-2009 05:06 AM  9 years agoPost 14
dkshema

rrMaster

Cedar Rapids, IA

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Why would you ever ship something until the funds have cleared?
I'd never been burned before. I'd never had to deal with slime. This was back in early 1989, before the internet, before Paypal, before Ebay, when selling things in the Classified section of RC Modeler was just the way RC things were sold. Frankly, it's the ONLY time I've ever been screwed by a buyer for anything -- before, or since.

And back then, who would have ever thought a fellow modeler was nothing more than a low-life crook?

Scary thing is, I believe this particular person is alive and well, still living very close to where he was back then, and still in the heli business, and has a presence here on RR.

-----
Dave

* Making the World Better -- One Helicopter at a time! *

Team Heliproz

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