RunRyder RC
 20  Topic Subscribe
WATCH
 4 pages [ <<    <     1     ( 2 )     3      4     NEXT    >> ] 3798 views POST REPLY
HomeAircraftHelicopter
e-
Electric Battery-Charger-pSupply
› Outraged at Outrage, need your opinions...PLEASE
01-15-2009 04:09 AM  9 years agoPost 21
Showstopper

rrVeteran

pensacola, Fl

My Posts: All  Forum  Topic

Well, from what I can see I would find it very odd that the battery was damaged at the very spot where a vertical "wall" exist. I mean anyone who even uses half of their brain could draw the conclusion that the battery pack struck the frame side and was damaged. I have been messing with lipos for many years and have never seen one just blow the back side of a cell off. Before any of that kind of damage would occur you would need to puff the pack. To take this a little further I have only seen one battery ever burn up on discharge and when it went it dismantled itself completely. I believe that 50% is way more than they should give you. By the way the frames do not need to be Sharp to cut the pack. A little weight in motion coming in contact with a carbon frame could do it. Just my 2cents.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 04:13 AM  9 years agoPost 22
blastrk

rrNovice

Savannah, GA. US

My Posts: All  Forum  Topic

battery
i hate to say it ...but if a company finds out that something was modified (whether it's better than stock or not) 9 times out of 10 they will void all warranty whatsoever just be cause they can get away with it. not to say your mod was wrong .. but it gives them an instant out

( . )^( . )

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 04:22 AM  9 years agoPost 23
GyroFreak

rrProfessor

Orlando Florida ...28N 81W

My Posts: All  Forum  Topic

Sorry for your loss. You said 3 mins of flight the vibration could not have cut the battery, but if you were doing any 3D activity, the velcro will give a little with those heavy packs, and a good ding from that frame edge can cause battery failure. Sorry.

I think about the hereafter. I go somewhere to get something, then wonder what I'm here after ?

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 04:37 AM  9 years agoPost 24
broggyr

rrKey Veteran

Naugy, CT

My Posts: All  Forum  Topic

if you were doing any 3D activity
That may be the case, but he stated he hadn't done any 3D yet...

- Brian
irony [ay-ruh-nee', ay-er-nee'] adj.: Like goldy or bronzy, but made of iron

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 08:14 AM  9 years agoPost 25
mchammer

rrElite Veteran

California,USA

My Posts: All  Forum  Topic

any company who truly cares about their reputation and customers would replace at least part of what was damaged.

Jeff, I wouldn't take ANYTHING from them besides 100% replacement of the pack. If they offered 99% I'd tell them to shove it. There are principals, and you should not let them get away with this. They are blowing you off, you are 100% right to post it publicly.
I agree.Thanks for posting this.I was considering outrage packs but I will stick with thunderpower. I know from experience that they stand behind their products no questions asked regarding modification. The truth is probably 99% of all r/c helis are modified in some way or another.This is a sorry excuse not to stand behind a product.

Peace Through Superior Firepower!!!

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 09:07 AM  9 years agoPost 26
zeese5

rrNovice

Macadonia

My Posts: All  Forum  Topic

I've heard a case where the lipo blew up during fligth.. In the end, the person get a new lipo only, and not the damaged parts..

PM  EMAIL  Attn:RR  Quote
01-15-2009 09:34 AM  9 years agoPost 27
Gearhead

rrMaster

Vt

My Posts: All  Forum  Topic

Learn to Fly,, I feel for you, BUT, the heli was used, if you crash a used car your insurance doesn't give you a brand new car,,
if they give you 1/2 the price for the used parts/servos and a new battery then I think your doing good, think about it, you could have crashed tomorrow do to a failed rudder servo ..

Jim
Buzz Buzz Buzz

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 11:29 AM  9 years agoPost 28
dialarotor

rrElite Veteran

Traverse City, Michigan

My Posts: All  Forum  Topic

Take what you can get, EBAY the new pack and move on to another supplier. Another supplier to add to the list of "Who not to do business with". I guess we now know where they got the name for the company, OUTRAGE. Should really be "Outrageous".

RapRexSynLog Pilot

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 11:53 AM  9 years agoPost 29
doorman

rrProfessor

Sherwood, Arkansas

My Posts: All  Forum  Topic

I am with mchammer 100% on this one...
And I had pm'd Jeff just about the same info last night!!!
I was considering Outrage for my new packs for the upcoming season, but had tried my first and was not impressed, and to know of their lack of support just sent me back in the direction I have been and TP will continue to get my business!!
I understand that they might question the mod and the possible cause, but in the end they are the loser for not stepping up and taking the "high" road!!! Guess bad publicity is acceptable at some companies!!!!
Jeff, I hope that someone there might notice their error and replace the pack.. As for the other bits, I really do not know what company would!!! Good Luck
Stan

AMA 2918-Team Spin Blades,,Castle Creations, Unique Aircraft

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 11:59 AM  9 years agoPost 30
red_z06

rrProfessor

Dumont, NJ

My Posts: All  Forum  Topic

Jeff:

Are you using velcro straps on top of velcro hook & loop between the pack and the heli?

From the pictures, the pack seems to be mounted directly to the heli frame. I'm not sure if you have seen my packs, but they all have fuzzy stuff mounted on the packs directly and the other stuff on the frame. The packs are typically lifted up 1/16-1/8inch off from the frame due to velcro thickness to prevent any rubbing during violent maneuvers. Velcro straps are there on top of the velcro to make sure it does not move around.

If you are not doing it this way, it might be a good idea to do so in the future.

www.JustinJee.com

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 11:59 AM  9 years agoPost 31
alchemist

rrVeteran

Auckland,New Zealand

My Posts: All  Forum  Topic

At first glance the frame does look like it may have caused the damage so you can't get too upset with Outrage's initial response.

Then after some correspondence Outrage then offers 50%, the mare fact that they are offering something indicates one of two things.

1. They are admitting part (50%) liability

2. They are are offering 50% based on "good will"

If the are admitting part liability (or it can be proved) then they have essentially admitted to a faulty battery. Hence you have fair grounds to argue for a 100% refund.

In terms of the damage to your heli...you have no clam IMHO.

All that said sometimes it's better to cut your loses and save yourself some heart-ache.

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 12:15 PM  9 years agoPost 32
Frank Bostwick

rrElite Veteran

Cincinnati Ohio

My Posts: All  Forum  Topic

It is their stated policy. Crash replacement within, I forget time limit, and the replacement pack is 50%.

I agree with some posters, looking at it from the company side, it's hard no impossible to tell the why, what, and when of it. I sure see why you are very upset and I am not questioning the facts as you have stated them. Its just if you look at it from the others perspective, they have no way to determine the facts of the failure. No way they CAN pay for the attached (to the battery) equipment, they would be out of business. Every manufacturer at least trys to limit there liability to the cost of goods sold to the customer. This brick wall is thick and goes a long way, dont see you have too much choice or leverage here.

From a readers point of view, Id say its a stretch to say, I'll never buy from them based on ONE Internet report of a bad battery and poor resolution. I see 10 of these threads? Then thats another matter.\

RIP ROMAN

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 12:20 PM  9 years agoPost 33
Learn to Fly

rrKey Veteran

Yalesville Connecticut

My Posts: All  Forum  Topic

YES I have fuzzy velcro on the pack and plate!!! Same on ALL me E helis/. Need pictures to prove it?

3 FORMS of velcro!!!!

Yes the heli was used, but the battery was brand new!!!!

NO 3D!! I have no reason to lie.

I only asked for 100% of the battery replaced just so you know.

For me it is not about the money. I can buy 100 batteries if I wanted. Im old school, and this is about PRINCIPLE!!!

They are LOOSING a PRIME customer.

I have a Trex 250, 2 450's, a 500, and a600E...do you think I need packs?!?!?!? Plus I am a GO TO GUY at my hobby shop. Im no 2 gallon expert.

Thanks to those who agree with me. The few guys that I did want to chime in did. I know I am right on this occasion that is why I am not standing down. I will let it die after a few more read this.

PISS POOR CUSTOMER SERVICE OUTRAGE!!!!


Jeff
Believe nothing you hear, and half of what you see...

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 12:33 PM  9 years agoPost 34
red_z06

rrProfessor

Dumont, NJ

My Posts: All  Forum  Topic

Need pictures to prove it?
I was just asking as the pictures weren't clear.

In general, lipo industry is one area where a manufacturer(s) can get a way with stuff due to delicate nature of lipo. 99.9% of the time it is impossible to prove that you have not done anything wrong. The burden of proof is on the users and it is an impossible battle. But, things are much better these days compared to pre-balancer days. There were no 50% replacement policies back then either.

www.JustinJee.com

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 12:37 PM  9 years agoPost 35
jester4

rrKey Veteran

Brampton, Ontario

My Posts: All  Forum  Topic

All they have to go on is a picture and your word. Your word is good, but based on the picture, the frame caused the damage. You can't fault them for taking the position they did. I think the 50% offer is a good will gesture IMO.

It's too much of a coincidence that the pack is damaged in the exact spot of the frame modification, even though you may think there's no way it could have touched, something must have happened where it did. I'm not doubting your word, but if it looks like a duck and quacks like a duck........

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 12:49 PM  9 years agoPost 36
Learn to Fly

rrKey Veteran

Yalesville Connecticut

My Posts: All  Forum  Topic

Pictures are making it look worse than it is. TRUST ME!! See it in person and all is done.

Here is how I have all my batteries...

Obviously the helicopters have the other half mounted on them.

Like I said 10 times now...

I had to mount the battery lower on the tray to get the canopy to fit!!! It was not even near the frame. or that spot.

NOR would it have rubbed though on a HOVER FLIGHT!!!! Small circuts too. 3 mins!!!! NO 3D!!


Jeff
Believe nothing you hear, and half of what you see...

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 01:27 PM  9 years agoPost 37
Frank Bostwick

rrElite Veteran

Cincinnati Ohio

My Posts: All  Forum  Topic

Not a person here is doubting what you say is true.
Just trying to get you to try on the other guys shoes for A moment. I agree with you. None of that changes what most standard business practice is.

If I were you I would calmly write a long letter to OUTRAGE and send it along with good clear pictures, maybe even statements from witnesses. Say directly what you need to remain a good customer, in a business like way. Send all that with the battery and see what happens.

But thats me.

RIP ROMAN

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 02:00 PM  9 years agoPost 38
Bob Wales (RIP)

rrKey Veteran

Lebanon CT

My Posts: All  Forum  Topic

Sorry for your lose on this Jeff.
Even though the frame is modified when you secure your pack as I have mine mounted the same way they do not move at all.
Even in a few crashes that I have had they did not even come off.

It sucks to see these company's not back up the consumer when something like this happens which is out of our control.

I m not being backed up by the other company either for the battery that puffed in air and burnt my two in one on my brand new 600 and destroyed it.
I was given a two in one for a heli I do not have anymore and offered a discount of $50 on another 600 kit.

PM  EMAIL  GALLERY  Attn:RR  Quote
01-15-2009 03:15 PM  9 years agoPost 39
Charley Stephens

rrVeteran

Trussville, Al.

My Posts: All  Forum  Topic

I don't normally get involved on forum arguments so I will make this short and sweet This will be my only post If Jeff was so sure of his argument why didn't he post all 14 pictures he sent to Outrage to review but instead on here this forum he posted 3 which could easily be questionable by you the forum users. He has no crash scene pictures. All these pictures seem to only show the battery after the crash, which has been cleaned up and REPOSITIONED on the Helicopter. Also the pics appears to show the old Velcro removed off the pack and new Velcro straps no burn stains etc.... Having full Velcro on battery and tray can easily stand off the tray 5mm depending on the grade of Velcro. So he could have by accident put the pack on to close and/or with shifting in flight it is highly probable for that sharp edge of the modified CF frame to rub against the pack and puncture it. If he put the pack on the sharp edge and pulled the Velcro straps down tight. Rubbing a hole in the pack is highly probable in a matter minutes. Also consider the canopy rubbing or pushing on the battery in flight adding to this.

I have saved all 14 pics Plus a screen shot of the website he has them posted to. If anyone wants to see them maybe Jeff should post them.

In Final, after seeing all the pics the view of the modified frame area with a sharp edge, areas of the burn on frame, the hole and burn position on the battery and our past experiences the decision was made.

We made a reasonable offer to Jeff and that offer still stands.

Thanks,

Charley Stephens

PM  EMAIL  HOMEPAGE  GALLERY  Attn:RR  Quote
01-15-2009 03:46 PM  9 years agoPost 40
Mavrik1

rrApprentice

USA

My Posts: All  Forum  Topic

It looks to me from the OP pictures that the heli was crashed and the pack was jammed into the frame.

The bottom line is having fun.

PM  EMAIL  Attn:RR  Quote
WATCH
 4 pages [ <<    <     1     ( 2 )     3      4     NEXT    >> ] 3798 views POST REPLY
HomeAircraftHelicopter
e-
Electric Battery-Charger-pSupply
› Outraged at Outrage, need your opinions...PLEASE
 Print TOPIC  Make Suggestion 

 20  Topic Subscribe

Tuesday, June 19 - 1:42 pm - Copyright © 2000-2018 RunRyder   EMAILEnable Cookies

Login Here
 New Subscriptions 
 Buddies Online