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08-23-2008 01:19 AM  12 years ago
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Rotor Trash

rrApprentice

Higginsville, MO

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Raven kit missing parts
I roasted in my old Raven last week and it was basically a total loss

I ordered a new Raven kit last Sunday and received it today. I noticed right away that it was missing the main shaft so I called Century. The lady I talked to ( I hate dealing with women ) was nice enough but instead of telling me the shaft would be sent out ASAP all she did was get my info and said she would call me back. That was 3 hours ago and no call. WTF is wrong ??? Shouldn't she have just told me a new shaft was on the way ?? No wonder Century has customer relation problems. I guess I'll tear a shaft out of one of my Hawk Pros to get me going

Brent
Load'r High and Let'r Fly !!!
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08-23-2008 06:51 AM  12 years ago
eeeeky

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Vernal UT USA

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Money says in shows up in a day or two...Lets Fly!
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08-23-2008 07:00 AM  12 years ago
Ray Fernandez

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Guam (U.S.A.)

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Brent,

Ask for Antonio, Saul or Joe. Them fellas will do you right.
Ray Fernandez - GUAM
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08-23-2008 01:24 PM  12 years ago
Rotor Trash

rrApprentice

Higginsville, MO

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Ray, Yes in hind sight i should have asked for one of those guys.

eeeky, I'll eat your shorts if it shows up on Sunday, that would be a day or two.

That lady I talked to was nice enough but I felt like they were calling me a liar. They still haven't called me back

I reckon I'm asking too much customer service for my money.
Load'r High and Let'r Fly !!!
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08-23-2008 05:48 PM  12 years ago
eeeeky

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Vernal UT USA

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Christina is very helpful, always has been for me. Remember theyre only human, and forgot sometimes. Give them a call on monday, and tell them who you are, and that you already called. Id make sure to talk to antonio, or joe, as Saul no longer works there.Lets Fly!
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08-23-2008 06:11 PM  12 years ago
Blade_Master1

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Canada

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LOL
YA Century is very slow to respond but they do

I bet you have by next weekend

If they don't send you 1 , I'll bring the gas to flame them

.
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08-23-2008 09:10 PM  12 years ago
Ray Fernandez

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Saul no longer works there
Awwww....too bad. Good guy when it came to servicing the customers.
Ray Fernandez - GUAM
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08-24-2008 03:46 AM  12 years ago
Rotor Trash

rrApprentice

Higginsville, MO

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I got to fly my Hyper Hawk to day so I'm not near as cranky Guess I'll have to call century back on Monday. I sure was looking forward to my Raven this weekend.

I knew I was screwed when Christine had to ask me the shaft size after I had told her several times it was for a Raven. Century's employees should have at least known that.

I just have a little sand in my vagina and need to vent Sorry for the whining. I'll talk to a MAN on Monday and get things straightened out.

Brent
Load'r High and Let'r Fly !!!
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08-26-2008 04:42 AM  12 years ago
Rotor Trash

rrApprentice

Higginsville, MO

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Well I got a hold of Antonio today and the ball is rolling. I should have my main shaft in a couple of days

Thank you Ray for the info.

At least this made me finish up my Hyper Hawk and get it airborne. Had a lot of fun flying it this weekend

Thanks guys,

Brent
Load'r High and Let'r Fly !!!
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08-26-2008 01:28 PM  12 years ago
Ray Fernandez

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Guam (U.S.A.)

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Keep us posted. Like I said, Antonio will help you out as he has done for many here.Ray Fernandez - GUAM
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08-27-2008 03:17 AM  12 years ago
Rotor Trash

rrApprentice

Higginsville, MO

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Received the shaft today Thanks again Ray for suggesting Antonio. If I have any problems in the future I'll be sure to ask for him or Joe.

Looks like it's going to be after Labor Day before I get a chance to fly the new Raven. A few of us are headed over to the Missouri River this weekend to run some lines and do some camping on Whites Island. The big cats are really hitting

Brent
Load'r High and Let'r Fly !!!
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08-27-2008 04:17 AM  12 years ago
Blade_Master1

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Canada

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Wow that was Fast
you live next door to them ?

Glad to hear it
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08-27-2008 12:19 PM  12 years ago
Rotor Trash

rrApprentice

Higginsville, MO

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That was fast !! I live across the country from them. They must have sent it through a wormhole Load'r High and Let'r Fly !!!
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08-27-2008 02:10 PM  12 years ago
eeeeky

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Vernal UT USA

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maybe a day or two late...but i told ya so! hehehe, glad you got your partsLets Fly!
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08-27-2008 09:41 PM  12 years ago
Rotor Trash

rrApprentice

Higginsville, MO

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Thanks for the support eeeky ! Seems like Century's customer service is second to none. I hoping to sneak out of work early Friday and do some flying

Everything has worked out great so I'm closing this topic.

Thanks again to everyone,

Brent
Load'r High and Let'r Fly !!!
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