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Home✈️Aircraft🚁HelicopterBlades and Night Flying › Torsion 430mm issue
08-21-2008 12:26 AM  12 years ago
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eheliflyer

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NorCal

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Torsion 430mm issue
I just installed them and took it for a spin and after a hard punch out hard a crack. These are crappy blades for $70. I am now of $70 from a cheaply made CF Blades. Here are some pics.

Alvin
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08-21-2008 06:16 AM  12 years ago
twitch

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Las Vegas

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There has been issues with these blades from poor quality finish to actual holes in blades. Conctact ampex456 8 and addres your problem, he is a great guy and will most likely support any issues with your blades.
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08-21-2008 03:03 PM  12 years ago
ampex456

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La Verne, CA

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Well, that's a good one. Looks like something hit the blade from the pic rather than a fold which probably would have gone across the the width of the blade and caused a complete separation which is hard to tell from the pic. None the less you had a problem and I'll take care of it.

The only way you are out 70.00 is if we/I tell you to go "pound salt". LOL That is not going to happen. Relax. You are covered. At best there is an inconvenience here and we will make good on it. Don't worry.

Where did you buy them? Send them back for a replacement or I will support your dealer with a refund or exchange for another set. Call me at 877 454 9757 to discuss return details.

Sad to think our industry has groomed the customers to expect to be hosed out of the gate based on poor initial service most others in our industry would not take from any other company themselves. Somewhere that response is cultivated. But that won't happen with us. Bad support is too time consuming which is a luxury I don't have. LOL

You had a problem, it should be fixed. End of it and it will.

Looking forward to talking with you to get this fixed Alvin.

Real bummer this has happened as the samples we had long before we brought them in were up to par with anything else out there. Otherwise, I would not have brought them into HWi. Petr and I have had many discussions about this and he assures us that any problems have been fixed. We will see but before any more get out, we will look at them with an intensely focused eye.

Thanks.

Jeff G
HeliWholesaler.
Still no problems, only solutions, governed by MARSHALL AMPLIFICATION. I'm a HIROBO Fan, R U?
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08-21-2008 11:44 PM  12 years ago
eheliflyer

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NorCal

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Thanks for the fast reply. I will be calling you as soon as I get off of work. Now that is what I call Great Costumer Service!!Alvin
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08-22-2008 01:28 AM  12 years ago
lil_Buddy

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Scott LA. US

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Hi Alvin. I had a bad set of Torsion 430 blades. Jeff took care of me
no problem. He will make it right. He is a good guy.

I received my new set today. But will have to wait untill the weekend
to try them.
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08-22-2008 04:17 PM  12 years ago
ampex456

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La Verne, CA

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Alvin, I got your message and will call ya back today. Sorry I missed your call last night.

Thanks for reaching out so quickly.

Jeff
Still no problems, only solutions, governed by MARSHALL AMPLIFICATION. I'm a HIROBO Fan, R U?
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10-20-2008 08:33 PM  11 years ago
eheliflyer

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NorCal

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To all of you , Jeff has taken Great lengths to make this right.This is awesome Customer service. Thanks Jeff.Alvin
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10-20-2008 08:46 PM  11 years ago
ampex456

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La Verne, CA

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You are welcome, thank you for your patience.

We keep trying.

jeff
Still no problems, only solutions, governed by MARSHALL AMPLIFICATION. I'm a HIROBO Fan, R U?
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