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HomeOff Topics › Screwed on the internet, not cyber sex
03-08-2008 02:27 PM  10 years agoPost 41
electriciancarl

rrVeteran

East Mesa Az.

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I am always of two minds when threads like this come along. I hate them but realize their importance. I wish I had read simular warnings about other less than reputable companies and been saved some expensive mistakes like my 3K POS laptop from Comp USA. I always hope it is an isolated instance but it seldom seems to be. Creightoncarrs post has verified this was not a one off error, but rather a way to secure sales even if you don't have the product. It is a business stratagy, just not a very good one, and GRC is not the only one to employ it. I bear no ill will towards Ed or Grand RC. I hope this serves as a learning experience that brings them prosperity in the future.

Thanks for all the support and commraderie, <sp>

Carl Stevens

Treat me good, I'll treat you better. Treat me bad, I'll treat you worse.

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03-08-2008 03:36 PM  10 years agoPost 42
Mavrik1

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USA

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What some distributors don't seem to grasp, getting our birds back in the air is very important to us.

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03-08-2008 07:38 PM  10 years agoPost 43
GrandRC

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Sunnyvale, CA

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Carl,

It seems that we can't never make you happy. We sent your order overnight for free so that you would have the parts for this weekend funfly (tracking shows it was delivered on Friday). ANd what we got in return is this Runryder trashing.

Ed

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03-08-2008 07:58 PM  10 years agoPost 44
GimbalFan (RIP)

rrProfessor

Big Coppitt Key, FL

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Ed, would you explain why Carl was sent an email saying his order had been shipped when it hadn't, with a tracking number that was apparently bogus?

op-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-t

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03-08-2008 08:04 PM  10 years agoPost 45
Dilbeck

rrElite Veteran

Springdale Arkansas

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Yes i to would like to here that one...

Clint

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03-08-2008 09:53 PM  10 years agoPost 46
electriciancarl

rrVeteran

East Mesa Az.

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OK Ed, Lets break this down.
Carl,

It seems that we can't never make you happy.
This is untrue. I have done quite a bit of business with you and have never complained once when my order was accurate and timely.
We sent your order overnight for free so that you would have the parts for this weekend funfly (tracking shows it was delivered on Friday).
Yes you did. And had it been shipped when I was told it shipped I would have had it Wednesday rather than Friday. Should I thank you for being two days late?
ANd what we got in return is this Runryder trashing.
First, I started this thread before you made any attempt to correct what you did. Second, I never posted anything here or anywhere else that could be considered "trashing" you. I shared factual information that I am prepaired to prove if questioned. I would be happy to post the bogus shipping notification and tracking number if you like. I could post our e-mail exchange as well. Your call.

Considering the circumstances, I thought my last post was rather gracious.

Treat me good, I'll treat you better. Treat me bad, I'll treat you worse.

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03-09-2008 12:24 AM  10 years agoPost 47
Helomix

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Kingsport, TN

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Grand RC, I too would like you to answer Gimbal's question of why false shipping and/or tracking info was sent. it's a simple and fair question, and deserving of an answer.

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03-09-2008 12:38 AM  10 years agoPost 48
RayJayJohnsonJr

rrKey Veteran

Midwest

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can't never???

-Mark

There, their and they're. It's really that simple.

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03-09-2008 12:50 AM  10 years agoPost 49
bubba01

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NE Pennsylvania

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Explaination
You're as likely to get an explaination about the false tracking #'s as you are in getting an Aurora this year (or any year).

Based on the events as played out here (mainly GrandRC's responses) I can promise I've made my last order through them. Every vendor will make mistakes from time to time but this reeks of HHI's tactics of blaming the customer and misinformation.


Cop: Sir, have you been drinking? Driver: Why? Is there a fat girl in my backseat?

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03-09-2008 01:25 AM  10 years agoPost 50
simages

rrVeteran

Cold Spring, NY

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Excuses ONLY satisfy those who make them......

Mistakes can be expected, should be explained because as consumers, we are all entitled to honest, professional and timely service - period!

AMA No: SIMAGES

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03-09-2008 01:43 AM  10 years agoPost 51
nojohnny101

rrElite Veteran

10 miles north of Cincy, OHIO

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hey
i'm interested in GrandRC's response too.....

i've been following this thread and have never used GrandRC but i do keep lists of do's and don't of where to purchase...

interesting

thanks for posting carl

Thanks
~Will-i-am~

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03-09-2008 03:45 AM  10 years agoPost 52
GrandRC

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Sunnyvale, CA

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Basically, our order processing sytem automatically shoots out an email (that the order has been shipped) when we process an order and print out a shipping label. In a few cases (like Carl's) that the orders can't be shipped the same day, this email can be confusing. Normally, we send customers another email letting them know that their orders are held up and ask if they want to wait or to refund the orders (or back order items).

However in Carl's case, we waited too long for the CarbSmart shipment that got held up in Customs and didn't email until Wed. We tried to make up for the delay by sending shipment overnight to a few customers who really need it for the weekend.

I hope this helps clearing things up and apologize for any inconvenience this delay might cause.
Ed

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03-09-2008 03:49 AM  10 years agoPost 53
GimbalFan (RIP)

rrProfessor

Big Coppitt Key, FL

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How is it that a tracking # was issued for a pkg that hadn't been shipped?

Ed, do you see any room for improvements to these procedures which could minimize the risk of more dissatisfied customers?

How about changing the way your 'system' handles automated messages?

How about not issuing a tracking number until a package actually ships?

Seems like adjustments are in order if you're to have any shot at restoring your previous reputation.

op-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-t

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03-09-2008 03:57 AM  10 years agoPost 54
bubba01

rrApprentice

NE Pennsylvania

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I for one appreciate the explanation and have 2 things to say in response.

I think you owe Carl an apology for the way you attacked him. He was doing what any good consumer would do and that's warning other potential customers of an issue. I don't see where he attacked you but instead pointed out facts relating to his recent experience.

Also, I think based on the experiences other forum members have relayed. The way your system automatically issues an email stating the order is complete and shipped BEFORE you verify the status is a major flaw which is bound to create mistakes. You may try to remember to follow up the auto email with another that states the order wasn't shipped, but that seems like an awful lot of extra work on your part.

That's my 2 cents worth...and again, thanks for responding. Maybe there is hope for the Aurora afterall?


Cop: Sir, have you been drinking? Driver: Why? Is there a fat girl in my backseat?

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03-09-2008 04:34 AM  10 years agoPost 55
Mavrik1

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USA

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All tracking numbers are only issued after a shipment is paid for.

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03-09-2008 04:36 AM  10 years agoPost 56
GimbalFan (RIP)

rrProfessor

Big Coppitt Key, FL

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How can a tracking number even be issued if nothing's been shipped??

op-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-t

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03-09-2008 04:44 AM  10 years agoPost 57
GrandRC

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Sunnyvale, CA

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The post office (http://www.usps.com) let people print label online (directly or via web interface), which automatically generates a tracking number.

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03-09-2008 04:51 AM  10 years agoPost 58
GimbalFan (RIP)

rrProfessor

Big Coppitt Key, FL

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I wouldn't pretend to know your business Ed, but I've been a biz owner myself, and certain fundamental principles apply to all businesses. It seems to me like things will have to change about this particular aspect of your biz or more folks down the road are gonna have the same problems Carl did. Not good!

op-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-thwop-t

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03-09-2008 04:59 AM  10 years agoPost 59
GrandRC

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Sunnyvale, CA

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We're constantly looking for ways to improve our workflow, but haven't found an optimal way to solve this paritcular problem yet. I'll ask our web developer if they can do something.

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03-09-2008 05:08 AM  10 years agoPost 60
bubba01

rrApprentice

NE Pennsylvania

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Why can't you simply process the order without printing the label until you verify it is complete. Once the order is packed and ready to be shipped, then print the label and let the system do the auto email. Would this not work with your system?


Cop: Sir, have you been drinking? Driver: Why? Is there a fat girl in my backseat?

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