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HomeAircraftHelicopterMain Discussion › Slow Service From Spartan /Rant
03-05-2008 01:06 PM  10 years agoPost 1
PIGROLL

rrApprentice

Pig Pen

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I purchased a new Spartan DS760 on DECEMBER 20th 2007.I have had a problem with slow piro rate and at first had inquired here on RR for info on set up and thought that I was doing something wrong.

Angelos had voluntarily stepped in with advice and or questions on my set up etc.I tried everything including installing the SpartanDs760 in a different heli with a different radio,all to no avail.I have called Mark Webber at Ariel Imaging three times and then filled out a Spartan service ticket which is a ridiculously slow set up as the average response is over two weeks if I write something on the ticket it is answered at will by Spartan.I find this as the SLOWEST form of service and there are no direct phone numbers to hash it out with Spartan.

Well in defense of Spartan I had a crashed 601 gyro that was doing this same slow piro which would have led to Angelos assuming understandably that it must be the operator.

I was finally told to mail the Spartan DS 760 back to UNITED KINGDOM.I waited for 4 weeks and guess what,the Spartan never got there.Normally I would never buy anything that is not serviced here in the USA but how was I to know that until I needed service? And there is also a statement explaining that if you feel that the Spartan is defective and in need of repair that you should put a value of $30.00 so as to speed up customs.How do you insure a $30.00 item that in working order is worth over $220.00?

The Spartan DS760 is now almost 3 MONTHS old and I have never had the opportunity to use it,And my last unanswered Spartan service Ticket was written on Feb.20th.It is now March 5th.

I can say that I have reached out with over 20 email and phone calls and posts about this gyro.Is that NORMAL SERVICE?

I feel that for good customer service and repeat business that Spartan should have had me mail this defective Ds760 Gyro to Mark Webber at Arial Imaging and they could have handled it between themselves and be done with me by sending me a new Spartan DS760.

The cheese slipped off my cracker a long time ago

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03-05-2008 01:46 PM  10 years agoPost 2
floop

rrVeteran

Southern, NJ

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What kind of radio are you using? If you had slow piro rate on the 601 and the spartan using the same radio I would suggest checking your radio setup.

Check your gain. If the gain is too high it would cause slow piro rate. Also check your ATV on the rudder channel.

Good luck!

IT's what I do.

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03-05-2008 02:25 PM  10 years agoPost 3
Angelos

rrKey Veteran

nr Oxford, OX11, UK

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Hi PIGROLL,
unfortunately your gyro has not arrived here and until it does there nothing we can do. I realise that this is frustrating for you and probably deep inside you now wish that you had used a registered mail service instead of plain airmail. Regardless of insured value registered mail is a much more reliable service and only costs around US$14 to send a gyro back to us from USA with average transit time less than week.

It is possible to insure and declare goods at different values and this is a textbook case of why you would do so... faulty goods of no market value sent for warranty repair. However to be exact, as I was unsure if the gyro is faulty or not my message to you did not say that you should declare it for US$30 but "If you believe that the gyro at its current state is not fit to use and realistically does not have its original market value you may wish to declare a nominal value of US$30 which falls under the taxable limit, simplifies paperwork and speeds things through customs."

We are happy to receive products back either direct from the end users or via the place of sale. Webber Aerial Imaging have done so in the past and very effectively too as Mark can spot obvious problems and can advice me on the best course of action often avoiding having to send the goods back to us. We aim to evaluate and repair any returned products within 2-3 days although this may vary depending on the circumstances. Overall for a customer in USA retuning goods direct to us it should take an average of just over two weeks to receive his repaired product back.

-Angelos

Spartan RC R&D

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03-05-2008 03:30 PM  10 years agoPost 4
Furious Predator

rrProfessor

Kitchener, Ontario, Canada

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wow...here i am thinking i was the only one with shipping problems. i have been waiting for batteries since mid december. at first i figured it was just because of xmas, but now i am afraid the package has been lost.

good luck with yours, hope it turns up.

Shawn
Team Leisure-Tech
Team HelixRC

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03-05-2008 07:04 PM  10 years agoPost 5
Dr.Ben

rrMaster

Richmond, VA, USA

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If it goes overseas and you don't ship either EMS, FED EX, or the like, your proverbial A$$ is flying out in the breeze.

Ben Minor

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03-05-2008 07:08 PM  10 years agoPost 6
Aerospire

rrApprentice

Honolulu, HI

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If it goes overseas and you don't ship either EMS, FED EX, or the like, your proverbial A$$ is flying out in the breeze.
Especially if you ship to Italy!!!! Italian customs is the worst if you ship USPS. Very strong possibility either it will be lost or held for a month.

bob

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03-06-2008 01:52 AM  10 years agoPost 7
Autoeject

rrKey Veteran

Ashtabula, OH, USA

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In general, we have had very good results with overseas shipping via USPS, either Priority or EMS. On special occasions, we've also shipped via Parcel Post. No losses to date. However, there have been rare occurances in which the parcel did take an inordinant amount of time for no apparent reason. Sometimes, customs can be a PITA in some countries and hold up deliveries at random and with no clear reason.

Mark Webber
wai-rc.com
Spartan RC Distributor
Outrage Helicopters

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03-06-2008 02:31 AM  10 years agoPost 8
tchavei

rrProfessor

Portugal

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Autoeject: We both know that don't we?

Tony


--------------------
"Perfection and patience usually walk side by side..."

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03-06-2008 03:42 AM  10 years agoPost 9
Seablade

rrKey Veteran

earth

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One thing about shipping internationally, put the name of a human being in the address.
As stupid as this sounds this is true.
We had a vendor in England send us a package to Argentina. They addressed it with the name of the boat. We use the boats name all the time with no problem.
Now there was some problem with the package and I go down to customs to get it and was told I could not pick it up as my name was not in the address. The guy goes into a rant about it saying the name on the address had to come down. I explain to him that it was a boat and since I was standing there in a shirt that had the name of the boat and I had all the ships registration and paperwork naming me as crew why does the boat have to come down to get it? We went back and forth and finally told him I wanted to see his boss. "A" boss comes down and says the same thing. I explain the whole thing to him and get nowhere. They were insistent that I had to bring the boat down there to sign for the package. I ask if I can send the package back to where it came from and I couldn't do that either as I wasn't the boat.
So finally I ask them if they would both be there the next day and that I would bring the boat down to sign for the package. They said yes and I said okay I will be here tomorrow. Then I just had to look the guy straight in the eye and ask him how the boat was going to sign for the package when it didn't have any hands? They just got mad.
This took 6 1/2 hours to get to this point. The package is still there and never going anywhere!

As far as the service from Spartan and Webber Aerial Imaging, they are some of the best customer service I've experienced anywhere. The DS760 gyro is working great for me.

As for Argentina...that was just a typical bureaucratic jerk like you find in every country on the planet.
Argentina and it's people are fantastic! Super nice!

"Vini, Vidi, Velcro"

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