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Home✈️Aircraft🚁HelicopterMiniature Aircraft Whiplash & Fury 55 › Miniature Aircraft Still in Business
05-23-2007 12:28 PM  13 years ago
JAGNZ

rrProfessor

Auckland, New Zealand

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There's this little thing called an 'autoresponder' for email. MA should learn how to use them. No email replies for a week is just shocking IMO.
Jason Greenwood

www.3dheli.co.nz
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05-23-2007 06:45 PM  13 years ago
GM1

rrElite Veteran

Tallahassee, Florida US

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Autorespond
To be perfectly honest, I hate auto-respond. It's a complete waste of my time. I NEVER use it. Maybe that's just me. Fortunately, I take my laptop almost everywhere and can find a WiFi hot spot and check stuff. Good old Starbuck's.....
Gordie
On a dog sled team, if you're not the lead dog, the view never changes.
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05-23-2007 07:06 PM  13 years ago
Wa11banger

rrElite Veteran

Huntsville, Al

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Gordie, although I can empathize with MA for not having the staff to support someone being out. The Auto-respond is a great tool for a one person job.

I am a consumer, simply put, them having personnel out is my problem how? The mfg chose his line of work, they chose to be in business. It is their responsibility to communicate with customers.. Too little communication and the customer goes away no matter how good the product is. If this had been me and I had received a reasonable auto-response stating they were out hell even on vacation and that they would be returning on X and I would be addressed shortly after that return date I would have been happy.. But just like this person no response is a very bad choice in a business. That simply says we don't care about you... but thanks for your money.
Proud member of the Quick UK, Duralite Flight Systems, V-Blade, & KBDD team
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05-23-2007 08:40 PM  13 years ago
Dr. Fibinotchi

rrKey Veteran

Sioux Falls SD

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hmm
I couldnt agree more, and I personally have had to call several times to see if something was recieved or shipped. Communication needs to improve in some way shape or form.

Also things could be worse and you could order something and the part doesnt show up after 10 days.

-Cody
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
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05-23-2007 09:17 PM  13 years ago
bobbyb

rrNovice

Philly Suburbs

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These are all good points that have been brought up here. I think most of us agree that MA needs to clean up it's act and improve there customer service.
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05-24-2007 02:51 PM  13 years ago
GM1

rrElite Veteran

Tallahassee, Florida US

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OK............................
I guess I am in a minority about the auto reply. I will call and suggest to Tim that he include that as a suggestion for improvement to customer service. I still don't like it though.................. <g>
Gordie
On a dog sled team, if you're not the lead dog, the view never changes.
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05-26-2007 09:05 PM  13 years ago
thtoyman

rrKey Veteran

Gone ,Flying.

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Ma. should hire me. and give my parts for pay.I'm more when willing to help them out. With in shop fix its. So send me your MA heli. . I test them and send them back maybe in parts.lol

All jokeing a side. I like Ma helis
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06-21-2007 01:43 AM  13 years ago
PC12DRVR

rrKey Veteran

USA

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If you think MA is bad you should try getting Robbe parts. MA has been great to me here in the states!
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06-21-2007 03:31 AM  13 years ago
meekskin

rrApprentice

sunny california

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I have always had great response from both Bob and Jeff. These guys will spend whatever amount of time necessary talking to you on the phone., Never had a problem getting thru to them....for what its worth,,,,I think they are great...
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Home✈️Aircraft🚁HelicopterMiniature Aircraft Whiplash & Fury 55 › Miniature Aircraft Still in Business
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