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05-21-2005 09:36 PM  14 years ago
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rcnut

rrElite Veteran

Rockford, Illinois

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Dead person's credit card bill
Be sure and cancel your credit cards before you die. This is just so
priceless, and so easy to see happening, customer service being what it is today.

A lady died this past December, and Citibank billed her in January
and February for their annual service charges on her credit card, and
then added late fees and interest on the monthly charge. The balance
had been $0.00 and now is was somewhere around $60.00. A call was placed to Citibank:

Caller: "I am calling to tell you that she died in December"

Citibank: "The account was never closed and the late fees and
charges still apply."

Caller: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Caller: So, what will they do when they find out she is dead.

Citibank: "Either report her account to the frauds d! ivision or
report her to the credit bureau, maybe both!"

Caller: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Caller: "Did you just get what I was telling you--What part about her
being dead you don understand?"

Citibank: "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone:

Caller: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed and the late fees and
charges still apply."

Caller: "You mean you want to collect from her estate?"

Citibank: (Stammer). "Are you her lawyer?"

Caller: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Caller: "Sure." (Fax number is given)

After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what
more I can do to help.

Caller: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply."

Caller: "Would you like her new billing address?

Citibank: "That might help."

Caller: "Odessa Memorial Cemetery, Hwy 129, plot number 69."

Citibank: "Sir, that's a cemetery!"

Caller: "What do you do with dead people on your planet?"
Team Miniature Aircraft
"I love the smell of Nitro in the morning!"
...Citizen 654!
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