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Other › ThunderPower are they as good as Castle Creations with Warranty?
03-31-2005 02:32 PM  13 years agoPost 1
ovaltine

rrNovice

Melbourne, Australia

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When my CC25 started failing for no good reason, CC quickly sent me a replacement without even asking for my old one back.

My 2 new TP2100 last only 2 minutes against 13 minutes for my old TP2100s even after I recycled them over 10 times at low amps. I returned them to Thunder Power a couple of weeks ago and haven't heard nor seen anything.

Does anyone have good experience with warranty from Thunder Power (Advanced Energy) ?

I hope the replacements are on their way and just taking long in the post.

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03-31-2005 03:06 PM  13 years agoPost 2
Jarod

rrVeteran

USA

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Im embarresed to say this but I have sent http://www.ThunderPower-Batteries.com at liest 8 packs over the last 2 years. Of the 8 packs 3 they called and asked for a replacement fee. Which is half price. There turn around time is typically 2-3 weeks. Last time I sent them in a pack I had shorted it out accidently. An employee at Thunder Power called and said and I quote. "Jarod are going to short out the next one we send you too" LOL... I laughed my ass off. Its true I shorted the pack and paid a fee to get it replaced. They are pretty darn good at determining what failed on there packs. I have had 8 good expeirences dealing with them. They are up there with Astro Flight, and Castle Creations for customer service. There a small operation give them a call and ask about your order if your unclear about it status. I have nothing but postive things to say about there buisiness.

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03-31-2005 05:18 PM  13 years agoPost 3
pulsar110

rrApprentice

USA

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I used to to call TP directly and talk to Jason until he left. He was great to work with and took good care of me. I have talked to Charlie as well and he was equally as great. That being said I havent had a problem in some time and Im hearing where they are getting super busy and not taking care so well anymore. I hope things work out well for you. I do know that they take care of you in the end.

Fly it like its a rental...

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