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HomeAircraftHelicopterMain Discussion › Rick's RC Heli's??
07-18-2002 10:53 PM  16 years agoPost 21
smile

rrApprentice

NC

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It's good to see such understanding; ours is a small community, and people like Ron make it better. I have ordered from them several times, and will again. However, they rarely answer the phone, last time even the receptionist was out. The return call came 6 hours later. When I decide I want to order something I want it in the mail that day. All the excuses above are just that, excuses for a weak area in their customer service. If they have so much to do, so much business to conduct.....hire somebody! I like dealing w/ Ricks in all aspects except their phone service. They are good people, and they do perform well in many ways, but that's not the point being made here that started the thread. Would you be just as understanding if LL Bean told you to leave a number and they'd call back at 'their' convenience?

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07-18-2002 11:05 PM  16 years agoPost 22
mainblades

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Tucson, AZ USA

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With fear of opening up another can of worms.

quote:If they have so much to do, so much business to conduct.....hire somebody!

quote:Would you be just as understanding if LL Bean told you to leave a number and they'd call back at 'their' convenience?

As I said in my previous post, I have personal experiences in the Hobby Business. The Business is a Labor of Love. Not a big money maker. Honestly profit margins suck. Hire someone. My bet is, Ron is operating quite fat on employees and can only pay a set amoumt. Comparing LL bean to him is like comparing a Ma' and Pa' corner store who take pride in their business to WAL MART. Not a good comparison. Ever had that person at LL Bean help you on your casting at the local fishing spot? Ron and Nathan travel all over helping others and promoting not only their business, but the hobby.

Greg Bartel
AMA 70898

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07-18-2002 11:45 PM  16 years agoPost 23
SemiArticulate

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On Location

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I have talked to Ron a few times and the advice and assistance is top notch. He certainly knows his helis. Their receptionist is the best in the world. She always sounds like she is doing her best to help. That said, I don't like to call them. I don't have anything against them or their way of doing business but it is not as quick and painless for me personally as other stores. I need to call these stores from work and even though I can get away with it, we don't like personal calls coming into the shop. I hate voicemail to the extent that we won't ever consider using it ourselves. Plus I often deal with voicemail, vendors, and customers all day so around 10:00-11:00est when the hobby shops open, I just want to order my parts and get on with the rest of the day. So I can understand some of your points. I like to know that my part is on its way and not risk waiting for a callback after UPS has already picked up. It also seems like I get these call backs at the worst possible time. Not just hobby shops, but any call back. It can cost me more money to deal with those. They may call me back on their dime but I still end up paying for it. But sharing your frustrations online will almost always sound like a rant. Plus if you sound like you are ranting about someone 'known' to the hobby, certainly with as good of a reputation as Ron, you can expect a certain amount of verbal ass kicking.

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07-19-2002 12:00 AM  16 years agoPost 24
Kam Wyatt

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cottondale, Fl.

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Parts
When I first started in the hobby I was extremely impatient because
I was ready to fly!

What I would do on Monday morning ( highest ordering volume time)

I would start out and Call

Ricks- If they were tied up I would call-
Heliproz- If they were tied up I would call-
Helihut- If they were tied up I would call-
Helicopters unlimited- If they were tied up I would go back over my
helicopter and make sure I did'nt forget to order something.


10 years ago I called Helicopters Unlimited 57 times because the
line was busy. BUT- I knew that my parts would be there in two days

Every Manufacturer (Regardless) will have down times on service
and support

Best Regards
Kam

P.S. Make a list Check it twice and start dialing different companies
until you get what you want!

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07-19-2002 01:03 AM  16 years agoPost 25
volare

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N/A

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They ALL suck

I haven't found a single heli shop (local or online) that I actually enjoy doing business with. I guess I expect too much.

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07-19-2002 01:40 AM  16 years agoPost 26
BladeRunner

rrElite Veteran

Ontario Canada. Member of "some sort" s

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Rick's?
Well, I just got an order from Rick's yesterday......everything I ordered was there, when I placed my order on line in the fast order section....I inadvertantly transposed two digits for a tail boom and Nathan was right on it.....he didn't recognize the part # ( My fault) and instead of second guessing he fired me an e-mail and it got sorted ( I even added a couple of things) and the order was sent the same day!! You can't do any better than that....great guys to deal with.....thanks Nathan & Rick.....

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07-19-2002 02:13 AM  16 years agoPost 27
Jeff

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Pampa, Texas

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Ricks...
I was at their site this afternoon (before I saw this thread) and there was a large banner across the top of the page saying something to the effect:

"Ron and Nathan will be out until (Monday? I think?) I don't remember the exact message, I was just kicking tires..

That might explain why they didn't answer the phone??

EDIT HERE:

This was cut from the site:

"Nathan and I have left for the Heli Heat Wave in Fort Worth, TX. It's about an 8 hour drive. We'll be back Monday at 10am."


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07-19-2002 02:36 AM  16 years agoPost 28
jzuniga

rrApprentice

gig harbor, washington

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I agree with BlackDog!
I think that busy or not, you should hire more people to answer calls to your business, or else I hang up!...I can't stand to wait on the phone 800# or not, and I also can't stand being gouged on shipping. That said, I try not to order from Rick's unless I absolutely have to...and yeah, I've heard all the BS about the tech help, the knowledge etc....quite frankly, I want fast courteous service, with the best possible prices, and NO shipping gouge!
jz

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07-19-2002 03:05 AM  16 years agoPost 29
Smokinjo

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Memphis TN

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I always order from Rick's unless he is out of something. I have talked to Nathan and Ron several times on the phone. Conversations have lasted 30 min to an hour sometimes about technical stuff. Perhaps that is why you could not get them on the phone. These guys want to make sure every individual they do business with is pleased. I'll bet if Curtis had a hotline for help you all would not say he needed to hire more people as the only one that you would want to talk to is him! Ron and Nathan both attend all the funfly's and I have personally seen them help so many people set up and fly their helis its unbelievable. Jamie, Your a good bud, I am sorry you had a bad experience with Ricks. However, I bet if you sent him an email or called and talked to him or left a message, he would make it right for you.
Ron has donated many give-aways to our fun-flys and has not been asked to do so. He just donated the stuff and it arrived. I have only seen a few other vendors do this and you know who they are. PS- they are not in Montana!.
Ron and Nathan are top notch in my book. Perhaps some people are just like Kam Wyatt mentioned in his other post.

Patience is one of the most important keys to success in whatever task that one is going to take on. With no patience, failure is certain.

Attitude will determine your Altitude in life. Some people will obviously never leave the ground.

My .02

Joe

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07-19-2002 03:12 AM  16 years agoPost 30
TeleHeli

rrNovice

Jacksonville Fl

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Rick's has always been setup this way. All business is done on a return call basis. This seems to work out ok for most, and I hear they do give personalized service on that turn call. BUT!!!!! There is one huge problem with that setup. What do you do if you have a job???? There has been many cases where I would have really have liked to do my business there, but could not. They are not open before I leave in the morning and are closed when I'm back home. At work, I'm not able to receive returned calls. I would have loved to do much more business with Ron over the years but never could figure out how? Surely I'm not the only one in this situation. How much business has been lost because of the return call setup? Please, I'm not ragging on them,I just can't figure out how to give them my business. I won't do the website thing and rather give the order to a "heli" person.

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07-19-2002 03:17 AM  16 years agoPost 31
Kam Wyatt

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cottondale, Fl.

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Rick's
What's cool about ron or nathan, They are swamped with orders and are busy but !they will do everything they can to help you out and that
TECH advice is free! Professional training schools charge $50.00 per hour for the same advice!

If you have had any experience with the small profit margins involved in
this hobby these guys have to do high volume to survive and when they
are helping us it's costing them money! A side effect of this is that sometimes we have to wait!

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07-19-2002 03:21 AM  16 years agoPost 32
Jeff H

rrKey Veteran

Cincinnati, OH

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. I won't do the website thing and rather give the order to a "heli" person.
Why not? I do it all the time, and if there is a problem with my order, Nathan will email me to get it resolved. and if I have a question, i'll email it and they always respond.


If you keep calling for something as trivial as an order, then the people who need to take to Ron for tech advise will not be able to get through. Ever think of it that way?

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07-19-2002 03:30 AM  16 years agoPost 33
Blackdog

rrApprentice

In a snow bank.........with no money

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Holy Cow!
Man this thread is on fire and it hasn't even been 12 hours since I started it. Everyone go to your corners get a drink of wate,r wash out your mouth pieces and let's get ready to rumble!

Blackdog

Addicted to Kaos and destin for disaster

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07-19-2002 03:38 AM  16 years agoPost 34
TeleHeli

rrNovice

Jacksonville Fl

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>>Why not? I do it all the time, and if there is a problem with my order, Nathan will email me to get it resolved. and if I have a question, i'll email it and they always respond. >>

Well, Last time I did a website order "Super circuits", I requested 2nd day, as it was a urgent need. 3 days later I called back to check, and they said they had no record of any order from me. They did say that I could pay for overnight shipping and have it 2 day's after I had needed the item. NO more web orders for me thank you.

When I put in an order I make sure now that it's in. I can't be bothered with you needing to get through to discuss your problems when I have a part thats needs replacement before the weekend. Sorry.

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07-19-2002 04:12 AM  16 years agoPost 35
Inspector Fuzz

rrKey Veteran

NLA

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Regarding Ricks...
Howdy!!!
Ron and crew have NEVER, not once, in the five years I have done business with them, EVER, failed to send out an item on the same day that I have ordered it.. In fact, I have always received the package the NEXT DAY, using UPS ground.. I live in Austin.... I HAVE talked on the phone with them, and they have always returned my calls..
I can not understand why someone would not use the (or any) online store... You get an email confirmation minutes after your order.. If they are out of something I usually get a call from Wayne and he lets me know before he sends it.. I check my messages at around 3:00pm and if he has called, I call back and leave a message on the voicemail and all is well.. Usually everything ships with no hitches... They did forget a landing gear set once, but I emailed them and it came the next day, no questions asked....
I think Kam Wyatt brought up the point if someone is flying (crashing) alot, they should keep a supply of spares on hand, instead of ordering piecemeal and missing out on flying because of it...
You don't wait 'till the beer runs out before you go buy more, do you. Why should it be any different with helis.

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07-19-2002 04:40 AM  16 years agoPost 36
username

rrNovice

Florida

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What is your question?
I have 4 raptors with the constant drive that I bought from Ron Lund. What do you want to know? Maybe if we answer your question, then all you have to do is order online. His online store is open 24-7.

Believe this, when Ron finds out about this thread, you will get ALL the attention you are looking for. I would bet you that Ron will reply personally to this thread.

Anyway, the contstant drive works perfectly for me on all 4 helis. It is worth investing in.

I don't know how long you have been in helis, but maybe for you it would be best to try the others then try Ron Lund. Then you will know why we like him so much. Why don't you try Irwin first????

Good Luck

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07-19-2002 05:06 AM  16 years agoPost 37
SemiArticulate

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On Location

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I have tried the others and have tried Ron Lund. The problem is that while I like Rick's, the nature of my job does not allow it to be much of a viable option. As long as I already know what I want, Rick's isn't bad because the receptionist can take care of it. The reason I first tried Rick's was due to one of their competitors sending me there to get a part that only Rick's had. Had it not been for that, I would have never tried to get past the voice mail. Now that I have and survived, I don't dread it as much but I still follow the path of least resistance when available.

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07-19-2002 06:25 AM  16 years agoPost 38
TeleHeli

rrNovice

Jacksonville Fl

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07-19-2002 07:29 AM  16 years agoPost 39
jzuniga

rrApprentice

gig harbor, washington

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Joe...aka "smokinjoe",
Don't get me wrong bro, I think Rick's is a good online RC heli shop...........you know me, I just look for the best deal, and the best shipping!

jz

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07-19-2002 12:12 PM  16 years agoPost 40
Steve Campbell

rrElite Veteran

Baton Rouge, LA

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<>>

LOL!

I was wondering how long it would take for that paragon of courtesy and customer service to be mentioned...

Blackdog, I understand your frustration regarding not wanting to wait, etc.; and also the part about not being able to take calls at work. When I worked the road, I had the same problem until I got a cell phone.

The deal is that Ron truly cares about you as a customer, where most other vendors are just interested in your money. To some of us, that makes having to wait worth it.

Steve

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