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HomeAircraftHelicopterHelicopter Main Discussion › What do you want out of your ONLINE hobby shop?
07-18-2002 05:05 AM  16 years agoPost 21
zoid555

rrApprentice

MN

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The thing I hate the most is this "Call for best price" crap. I say PUT YOUR BEST PRICE ON THE WEB PAGE!!!!! I know that Horizon Hobby has a advertised pricing rule but maybe someone should work on changing that. I am usually on the net late. I really dont think anybody is going to answer the phone and if I email that means I am basically waiting another day to make my decision. I will just order from somone else usually Cyberheli.
Thanks, Brandon

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07-18-2002 06:10 AM  16 years agoPost 22
noname

rrVeteran

Woodinville, WA

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IMHO, the best online store would have the following characteristics:

Low prices
Online front-end such as Tower Hobbies'
Backend handling the same as Ricks
Customer support as good as Ricks
Fast email responses

And last but not least, all the customer support guys MUST have experience flying & building Helis / Planks because I still have nightmares from when I used to call the Kyosho hotline to get some help.

I guess my ideal store would be Ricks with a TowerHobbies website and CyberHeli / Heli-Hut prices

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07-18-2002 11:35 AM  16 years agoPost 23
Ken B

rrElite Veteran

Phoenix, AZ

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Doesn't it just figure, today I got an order from one of the shops. It had everything I wanted. PLUS they dug out an old order of mine and added all of those items too.

Yep, They sent me all kinds of extra stuff that I had not ordered. Oh and of course I got billed for it all too.

ARGGGGG!!!!!!!! This situation is OUT OF CONTROL!

But I dare not bash the store here. BUT if anyone wants a copy of what I sent to the store owner please drop me a line and I'll send it to you.

Ken B

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07-18-2002 05:56 PM  16 years agoPost 24
irq

rrKey Veteran

San Diego, CA

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Here's the deal.

Its not that hard to make a functioning web site. By "functioning" I mean, all items have pictures, all your items are on the site, and your search engine is actually worth using. I could have made a site like that when I was ten years old. It doesn't cost anything to learn and do it yourself. Part of a functioning web site also includes being honest about what's in stock and what's not - if you have to lie about that and order stuff from your supplier when a customer orders - then I don't like you. I will find out that you do that very quickly and stop ordering from you in the future. Find another way to make money. If a store charged higher prices and actually had a FUNCTIONING web site and didn't lie about order status or when they will ship or what items are in stock, I would pay the extra.

Do you hear me? I'm telling people they can raise their prices and I will still pay, if they adhere to the guidelines above.

Recently I ordered a whole bunch of stuff from a pretty popular heli company who will remain nameless. They shipped everything except a bottle of NitroClean, which according to their web site is in stock. Box got here, the item wasn't there. I call them up, they said it'll be in in a week. Its a month later now, and I have heard nothing from them, not even a letter saying "sorry we know its longer, its still not here yet".

If you claim the cost of making a functioning web site is prohibitive - then learn to do it yourself. Like I said, its not hard, and I really could have done it when I was just ten years old. I'm not a genius. ITS NOT HARD.

Here's another blanket statement: not a single r/c helicopter web site I've been to has completely met the definition of "functional". Every single one has major flaws. The biggest flaw is not having all their items on the site. The second biggest flaw is lack of pictures. Take a look at Amazon.com. They have a picture for everything, they tell you what's in stock and what isn't, and they also have a search engine that is worthy of the name. Sure, they're bigger than a hobby shop, but again, I've made sites like that before, and its *not hard*. The hard part is advertising

Now how about this for honesty: I call up MTA Hobbies, "Hey Nadir, do you have this?" he replies with "Yes I do" or "No I don't, it will be in ". He tells me when it will come in without me even asking him about it. And guess what, things come in when he says they do. If the item is in stock, he ships *the same day* and I actually get it the very next day because I live so close to his location.

The sad part of all of this is that I am able to feel impressed because a company is being honest to me. That just isn't right.

Conclusion:
lie about stock status and i will hate you
get a real web site, hobby shops. its not hard and it doesn't cost much money. my company would gladly help any hobby site out for much less than they are expecting (http://nyip.net/)

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07-19-2002 12:49 AM  16 years agoPost 25
DMShanks

rrApprentice

Salt Lake City, UT

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IRQ, you are right on. Pretty simple concepts. Pictures are EVERYTHING when shopping on-line! I've requested this myself from some of the on-line stores I shop from. The one store that replied (I appreciated that) gave "Can't spend the time, too many products" as the reason. Oh well. I personally believe we will see better sites in the near future. The proprietors are getting the message. Best, Dave

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07-19-2002 12:51 AM  16 years agoPost 26
Twobeers

rrKey Veteran

Toronto, Canada

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I want them to pay me for calling them. That would make me really happy.

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HomeAircraftHelicopterHelicopter Main Discussion › What do you want out of your ONLINE hobby shop?
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