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12-11-2004 08:58 AM  13 years agoPost 1
MicroHeli.com

rrApprentice

PIS

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Hi,

Anyone has sucessful contact with Align? Who is the best person to talk to at Align when you need help with the T-REX?

Thanks,

Andy Le

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12-11-2004 09:06 AM  13 years agoPost 2
Hoverup

rrElite Veteran

Golden Gulf Coast - USA

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Check your e-mail Andy

Cheers - Boyd
AMA 80393
IRCHA 3355
LSF 853
Major USAF
Retired

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12-11-2004 09:17 AM  13 years agoPost 3
MicroHeli.com

rrApprentice

PIS

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Thanks Boyd

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12-11-2004 01:42 PM  13 years agoPost 4
t3k

rrApprentice

NJ, USA

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Boyd,
Can you PM me the info as well? I sent an email to their contact info listed and never heard back.

Thanks
RK

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12-11-2004 02:54 PM  13 years agoPost 5
MicroHeli.com

rrApprentice

PIS

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RK

This is the information I got

passing along for you

I sent them an email and waiting for reply. It's Saturday night here so propably I will hear from them on Monday, hopefully.

Wendy Huang
wendy@http://www.align.com.tw

Jane Lin, May Chu or Wendy

Align Machine Tool Co., Ltd.

Tel: 886-4-25279117 Ext: 104

Fax: 886-4-25245244


Andy Le

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12-11-2004 05:36 PM  13 years agoPost 6
marcelg

rrApprentice

Rubi, Barcelona, Catalonia

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I have asked some parts directly on the web page and i have make an order , all the replyes came from align@http://www.align.com.tw or a035@http://www.align.com.tw
more info:
Maggie Liu
Align Machine Tool co., Ltd.
No. 345 Shui-Yuan Road, Feng Yuan, Taiwan
TEL: -886-4-25279117 Ext.101
FAX: -886-4-25245244

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12-11-2004 11:01 PM  13 years agoPost 7
synchro505

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Topanga, CA

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Is that a typo or do they really put a www in the email address?

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12-11-2004 11:09 PM  13 years agoPost 8
marcelg

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Rubi, Barcelona, Catalonia

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On my 3 mails sended by align all of them have the www on the email info.

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12-12-2004 05:02 AM  13 years agoPost 9
BBriBro

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Independence, KY

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My heli arrived with a broken tail blade grip and a bent flybar, I emailed Align right away, figuring they manufacturer would replace the parts (not the retailer) but I never heard back. I would like to order some stuff from their website, but I'm afraid to now. Does the email address on their contact page not work?

Brian

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12-12-2004 05:45 AM  13 years agoPost 10
marcelg

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Rubi, Barcelona, Catalonia

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My heli arrived with a broken tail blade grip and a bent flybar, I emailed Align right away, figuring they manufacturer would replace the parts (not the retailer) but I never heard back. I would like to order some stuff from their website, but I'm afraid to now. Does the email address on their contact page not work?
As i know they sell part only in case there aren't any retailer in your country(as is my case). Have you contacted directly from the web?, i have maded that way and they have replyed me in less than 24hours.

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12-12-2004 01:54 PM  13 years agoPost 11
BBriBro

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Independence, KY

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Have you contacted directly from the web?,
Yes, I sent them 2 emails. one I sent here http://align@[url]www.align.com.tw[/url] which is the email from their website, the other I sent here wendy@align.com.tw which I got from this forum, that last came back as "denied" but the first one from their website, should have worked, but I got no response yet, it's been 3 days, maybe they are just busy.

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12-12-2004 02:53 PM  13 years agoPost 12
Shun

rrApprentice

Houston, Tx

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I sent them an email a week or so ago , becuase on the site they had a few items for the rexxy that the shops here do not carry and the emailed me back and said to please order from a distributor. So they named them. Basically from the email my understanding is if there is a distributor in ur country then they will not ship anything directly to you.You must use the distributor!

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01-15-2005 08:43 PM  13 years agoPost 13
wattz

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Everett, Washington

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missing parts from kit
I had some missing parts in my kit. This includes one less set of main blades, missing the "one way bearing shaft, screw, nut, and shaft ring from bag HB6. The bag was sealed. I did not realize all this till I started building the kit two months after I got it. E-mailed alignrc@http://www.align.com.tw on 12/31/04. Still have not heard anything back. By the way, got this kit from Helihobby two months ago, felt too late to complain, and too much trouble. I like this machine as a step up from my FP Hornet. Did not expect the rex to be perfect out of the box, but when major parts are missing, that really sucks.

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01-16-2005 02:02 AM  13 years agoPost 14
marcelg

rrApprentice

Rubi, Barcelona, Catalonia

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Wattz, is that case is you fault, why you don't have opened the box on arrival to check if everything is there?, because i know the reply to your letter to Align: please check it with your retailer, maybe you got luck and they gives you the missing parts, but i don't believe it.

T-Rex 450X, Align 400LF, Align ESC25, Futaba GY240 and FF7CAP, HS-56HB, 2200 li-polys

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