RunRyder RC
HELP-FAQ  Usage Problems and Errors
Usage Problems and Errors
 

RR 2017 Browser and Device Support

RR supports the latest stable releases of all major browsers and platforms.

Windows PC & Android Devices Apple Mac & Apple Devices Comparison of web browsers
Browser Market Share Worldwide (Chrome +50%)

Most RunRyder site errors are related to cache, cookie or connection problems. Please read the information below to resolve Cache, Cookie or Connection Problems.

Cache Display
When you hover your mouse pointer over myHome (above left) you will see the current member name and current day/date/time (based on Edit Options Time offset). The date/time info is also displayed in all page footers. If your browser is displaying incorrect or out of date data, do a Ctrl-F5 or a Ctrl-R refresh. Next you should delete your temporary internet files (How to Clear Your Cache) and off line content. Your ISP could also cause problems by caching RunRyder?s pages.

Also see Automatic Page Display.

Cookie Login
To login to RR cookies must be enabled. This browser setting is usually found under its privacy category. To read more about enabling cookies click here.

Cookie Logout
The RR logout link is located at myHome and on the bottom right of the home page. To fix logout problems you need to search for and delete all RR cookies (How to Delete Cookies). Locate your cookie directory(s) and delete cookie files with names that contain "runryder". After deleting all RR cookie files, reboot your computer.

Connection DNS
If you are having problems connecting to RunRyder try flushing your PC's DNS resolver cache.
https://www.google.com/search?q=flush+dns+cache.

RunRyder Connection Traceroute How to Do A Traceroute From Your Computer
Tracert to Runryder.com From CentralOps.net
"Login Here" Error

This is typically a cache issue. Clear your cache to fix this problem.
Post Tags Errors

RunRyder Post Tags can be used to help design the way your message looks. It is a set of tags based on HTML, but unlike HTML, it is based on a simpler syntax that will never break the page layout of RunRyder. To use the Post Tag buttons, JavaScript must be enabled.


To learn more about RunRyder Post Tags, including all your formatting options, click here.
Photo Display and Usage Problems

If you encounter errors with photo uploading, MyFastPhoto, or Clipboard, it is likely a cache problem. First, try a "View Refresh" by pressing Crtl-R or F5. If the error still persists, try deleting your temporary internet files (cache) and off line content: How to Clear Your Cache.

If you encounter a "Document contains no data" error when uploading photos, you might have a slow or flaky route to RunRyder. To debug your individual internet route to RR, go to your personal computer command window (go to Start - Run, and then type in "cmd"). Type the following into your Command Window: C:\tracert runryder.com

This is an example of a fast connection (+150 ms would be slow):

If you encounter errors with gallery scripting or photo uploading it is likely a cache problem. First, try a "View Refresh" by pressing Crtl-R or F5. If the error still persists, try deleting your temporary internet files (cache) and off line content: How to Clear Your Cache.
PM Display and Usage Errors

If your browser is displaying incorrect or out of date data, or you received an email notification that you have a new PM, but the new PM does not display in your Private Messaging area, you probably have a Cache Display Problem.

First, try a "View Refresh" by pressing Crtl-R or F5. If the error still persists, try deleting your temporary internet files (cache) and off line content: How to Clear Your Cache.

Your ISP could also cause problems by caching RR's pages.

Also see Automatic Page Display to resolve this problem.
Missing Inbox PMs and Save Copy

Your PM replies are automatically saved to the sent folder with the original moved to trash. This process is done to avoid redundant PMs in your Inbox and Sent folders. The Sent folder contains your complete PM conversation including date and time.

**RunRyder PMs are automatically deleted after three years. If you wish to keep something permanently, please save a copy to your personal computer.
Pages Scroll to Top when Pressing Back Button

Pages set to not be cached are creating the problem. Only some browsers have this problem and sometimes clearing your browser's cache helps. No cache pages include the Home page (always) and any page where the link is flashing or the NEW SUBS link is displayed. Clicking these highlighted links will subsequently return the page to the normal cached mode. Thus it won't jump to the top when backing into it.

A FireFox fix is discussed here.

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• Category system to allow Rep/Vendor postings.
• Classifieds with sold (hidden) category.
• Classifieds with separate view new.
• Answer PMs offsite via email reply.
• Member gallery photos with advanced scripting.
• Gallery photo viewer integrated into postings.
• Highly refined search with advanced back end.
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• Rewrote entire code base with latest technology.
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