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HelicopterOff Topics News & Politics › United Airlines Best Ever
04-13-2017 01:46 PM  4 months agoPost 21
Xterra

Senior Heliman

USA

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United handled the situation horribly! All the bad press is hitting them real hard. When you are a business, reputation is everything. They will need to hire a really good PR company to fix this mess. I expect to see new rules on how/when force someone to deplane in the very near future.
His shady past has nothing to do with this particular incident. It might plain very nicely in his civil suit against United though. All the "unwanted" bad press about his past is definitively harming him.
I fly often for work and have never being forced to deplane. I would be pissed too if I was forced to deplane after paying my ticket. I sincerely hope they review their policies about forcing someone to deplane.
I also hope Dr. Dao get a load of money and force airlines to understand that in ANY business the customers are always right -even when they are wrong.


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04-13-2017 02:23 PM  4 months agoPost 22
ssmith512

Key Veteran

Indianapolis, IN USA

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News flash!

Flying on a commercial flight is a freaking PRIVILEGE, and one that you agree to abide by THEIR rules when you pay for said PRIVILEGE. It's not a God given, unalienable right.

Act like a jerk, get treated like the jerk you are.

Steve

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04-13-2017 03:06 PM  4 months agoPost 23
Heli_Splatter

Elite Veteran

USA

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So by crying, screaming and stopping his feet like a baby, he got his way. Wait for the next passenger that disagrees.

Now it is going to be open season on airlines. Pitch a fit get paid.

No a customer is not always right. That is part of your entitled attitude. Trying to get something for nothing.

The PR people are saying this will pass. Not like there are a lot of carriers or flight choices from some destinations.

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04-13-2017 03:23 PM  4 months agoPost 24
Xterra

Senior Heliman

USA

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No a customer is not always right. That is part of your entitled attitude. Trying to get something for nothing
That's how I see it. It is just my opinion though, I tend to believe many people shares it considering the backlash resulting from this situation
The PR people are saying this will pass. Not like there are a lot of carriers or flight choices from some destinations
You might be right, we'll see.
Cheers!


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04-14-2017 04:05 AM  4 months agoPost 25
baby uh1

Veteran

St. James, Mo.

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News flash!
Flying on a commercial flight is a freaking PRIVILEGE, and one that you agree to abide by THEIR rules when you pay for said PRIVILEGE. It's not a God given, unalienable right.
Act like a jerk, get treated like the jerk you are.
I don't want to start an argument but I find this attitude to be very strange! This is like saying that it is a privilege to buy a cheeseburger at McDonald's and that they have the right to kick you in the balls and throw you out of their building if you don't like their special sauce.

Anything is possible if you don't know what you are talking about!

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04-15-2017 12:04 AM  4 months agoPost 26
Heli_Splatter

Elite Veteran

USA

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You are in their place of business and you can be removed for any reason and banned from ever returning.

SO if you disrupt their business, they can remove you with force if necessary. Usually they will call law enforcement. You don't have a right to pitch a fit.

Of course, if you are reasonable, none of this will be required. If requested to leave, leave. Just like your home. You can kick people out of your home if they do not live there.

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04-15-2017 03:27 AM  4 months agoPost 27
baby uh1

Veteran

St. James, Mo.

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Try selling that theory to the people that wouldn't bake a wedding cake for a gay couple.

Anything is possible if you don't know what you are talking about!

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04-15-2017 04:51 PM  4 months agoPost 28
GyroFreak

rrProfessor

Orlando Florida ...28N 81W

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Where was United's corporate jet ? Use or hire a local small jet to ferry your crews.

I think about the hereafter. I go somewhere to get something, then wonder what I'm here after ?

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04-17-2017 11:27 AM  4 months agoPost 29
Heli_Splatter

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USA

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United has announced free Chinese takeout with each seat purchased.

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04-17-2017 12:40 PM  4 months agoPost 30
Heli_Splatter

Elite Veteran

USA

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Who is going to pay for all these massively increased bumping fees? I will give you a single guess... it is us the passengers. Get ready to be gouged, because they will need to collect more than the cost.

Can you imagine sitting on a Delta flight and agreeing to get off for anything less than $10K?

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04-17-2017 12:45 PM  4 months agoPost 31
Xterra

Senior Heliman

USA

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Now, this is what United has actually said about the incident

https://www.yahoo.com/news/united-p...-163732437.html

http://abcnews.go.com/US/wireStory/...engers-46830554

PS. Once again ..... the customers are always right -even when they are wrong. These are gonna be some rough months for United


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04-17-2017 03:03 PM  4 months agoPost 32
Heli_Splatter

Elite Veteran

USA

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Actually, that was the pilot's union.

Where was the part about where he left the plane voluntarily and then ran back on the plane and refused to leave? Where was the part about when he refused many direct police orders to leave? Where was the part about him lying about having patients the next morning? Where is the part about not offering the maximum amount allowed to get people off the plane?

There is more to the story, and you are entitled to see one side. I am trying to see the whole picture. No, I don't think that it was handled well.

I am certainly not happy about the price increases we will see as a result. This doctor/poker-player could have handled the situation much better also. Contributory negligence?

I have come to believe that I will not always get my way and will be inconvenienced at times when I travel.

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04-17-2017 07:31 PM  4 months agoPost 33
DVS

Senior Heliman

California

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Where was the part about him lying about having patients the next morning?
Is that true ? He lied about having patients the next morning ?

I heard that one of United polices is never break up families, and that his wife was one of the people that volunteered.

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04-18-2017 04:40 PM  3 months agoPost 34
Xterra

Senior Heliman

USA

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You are in their place of business and you can be removed for any reason and banned from ever returning.
That's wrong actually.
I am certainly not happy about the price increases we will see as a result.
We'll see ........
This doctor/poker-player could have handled the situation much better also
Agree. However, and at the end of the day, he will get the big bucks. The whole situation has forced airlines to review their policy, and that's a good thing in my opinion.
Actually, that was the pilot's union.
United employees, right? I guess you missed the apology given by the CEO (Munoz)


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04-19-2017 03:50 AM  3 months agoPost 35
Gearhead

rrMaster

Vt

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LOL love it LOL

looks like the X Doc took one for the team, you guys that fly a lot should take up a collection to help pay his Lawyer fee LOL LOL

Jim
Buzz Buzz Buzz

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04-19-2017 04:06 PM  3 months agoPost 36
Xterra

Senior Heliman

USA

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^^^^^^

No need. He is gonna became stinky rich


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04-19-2017 04:41 PM  3 months agoPost 37
wjvail

Key Veteran

Meridian, Mississippi

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As an airline pilot, I can tell you that Heli Splatter has this 100% correct. This guy needs to be prosecuted - not rewarded. It is with sad frequency we have passenger issues.

Over the 30 years I've been flying airplanes I've been surprised by the number of people that seem to take satisfaction in calling me a glorified bus driver. I've come to realize that in many ways, I am just that. That of course would explain why so many of the people I see in airports look, dress and act like they would be much happier traveling on Greyhound.

Something to remember throughout all of this is that United did not forcibly "remove" anyone. Pilots and Flight Attendants don't eject anyone. United doesn't have a group of armed "bouncers".

At my airline, if we have a passenger issue, we generally ask the individual to gather their things for further discussion off the airplane. That leads to the airline forming a "team" of individuals to consider how to proceed. If the passenger's response when asked to deplane is go *uck yourself, we call airport security and wait for them to do their job. It's really pretty simple. If the airlines asks someone to collect their things and proceed to the jet bridge, they can either comply, or the airlines will call security and step back. Saying no is always an option but it is very unlikely the plane will leave the gate with you on it.

As an aside: Passenger problems on the ground are much easier to resolve than passenger problems airborne. If someone is likely to be a problem airborne, and that usually means they have been drinking (often heavily), they aren't going.

"Well, Nothing bad can happen now."

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04-19-2017 05:33 PM  3 months agoPost 38
Heli_Splatter

Elite Veteran

USA

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When airplanes were first used commercially, they assumed many of the rules used on ships. The captain was/is responsible for everything that happens aboard their vessel. With that in mind, before leaving the dock, he made decisions and you requested to come aboard.

Yes, the airline made mistakes, but the captain has the final say about who is and is not aboard his airplane. For any reason, the captain can require a passenger to leave.

Hopefully the passenger will learn from the experience. I really do not look forward to paying higher prices. Now if a seat is needed, everyone will be looking for the $10K payday. It will just make it more difficult to get to the runway on time.

This just did not have to happen. I am sure there are others in the jury pool that will feel the same as I do about this passengers contributory negligence. Unfortunately, he will be paid an undisclosed sum and sign a non disclosure agreement to make this all go away under the table.

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04-19-2017 06:19 PM  3 months agoPost 39
wjvail

Key Veteran

Meridian, Mississippi

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The real cost will be this: Given what this has cost United in terms of their reputation and what it did to their stock price, they will take steps to see that it doesn't happen again. Ever. What that means is that they will sell fewer seats on every flight and they will work to insure there is never a time when a passenger is involuntarily bumped.

The paradigm right now is to sell more seats on a plane than it holds knowing, 1. a plane is rarely oversold, 2. if it is oversold at least one or more people won't show up, and 3. someone is (almost) always willing to take compensation for taking the next flight.

For instance, if a plane holds 140, they might try selling it to 145 knowing that it's unlike to sell to that capacity. If they are lucky enough to sell it to 145, fewer than 145 will likely show up for the flight, and if 145 people do show up, someone will take a $1,000 in airline tickets to take a later flight.

Given recent events, this model may not work going forward. The airlines will now be faced with underselling each and every flight. This moron has now shown that relying on passengers to accept compensation for being bumped is not an acceptable business model. Whatever he wins in court (if anything) is minuscule compared to the cost of millions of flights leaving the gates undersold.

The upside is there is now a better chance the seat next to you will be empty - of course you will, at least in part, be paying for it.

"Well, Nothing bad can happen now."

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04-20-2017 01:07 AM  3 months agoPost 40
tadawson

Elite Veteran

Lewisville, TX

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Now if someone could just get a change away from the inexcusably bad state of space, comfort, and customer service overall, it would be a huge win. The reasons some compare it to the bus is that things have gotten to the point that the bus has a comparable level of service and comfort, without a lot of the BS . . .

Friends don't let friends become electrotarded . . . .

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