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HelicopterScale Model RC Helicopters › Great Customer Service... Horizon Hobby Service Center
08-03-2016 08:53 PM  12 months agoPost 1
TailKiller

Senior Heliman

Panama City, FL

My Posts: All  Forum  Topic

I sent my DX8 off for repairs to the service center. The Flap/Gyro switch and the antenna was broken. I sent it off on the 29th.. They had it on the 2nd and was fixed and shipped back out today. There was no charge for fixing or shipping. They also re calibrated it and updated the firmware. Awesome.

,Dennis
http://pcrcheliclub.com/
700 Astar Super Scale T-600 Bell 206 Trex 600 Naza H DX8

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08-03-2016 09:01 PM  12 months agoPost 2
Copter Doctor

rrProfessor

Enterprise/ft.rucker ,al- home of army aviation

My Posts: All  Forum  Topic

Yep, they are the best. I have had to send my 9303 in and it was fixed no charge with fast turnaround.

drive a rotary, fly a rotorcraft

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08-04-2016 01:42 AM  12 months agoPost 3
helicrunch

Senior Heliman

Rock Hill sc

My Posts: All  Forum  Topic

yes we do need to support these guys their service is awesome,
i sent in a used XG11 that the battery was going dead after 1 week and same deal repaired and sent back no bill

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08-04-2016 02:49 PM  12 months agoPost 4
Jabber

Heliman

Hong Kong

My Posts: All  Forum  Topic

I asked them for a spring for my transmitter, they said send it in and they will fix it. That is Hong Kong To US. The Spring must cost cents. I now fly Futaba, as apparently Horizon don't trust me to fit a spring on a gymbal, but Futaba do.

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08-05-2016 05:38 PM  12 months agoPost 5
cobieg

Senior Heliman

Florida

My Posts: All  Forum  Topic

A friend of mine sent his dx6i to have a broken gimbal spring mount repaired. They sent him a nastygram saying they would not repair it because he had installed a backlight kit. When he got the radio back, they had repaired it.

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