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HelicopterFuel-Helicopters New or Limited ActivityAvant › CarbonXtreme website
06-20-2015 12:10 PM  35 months agoPost 21
bwellmaker

rrKey Veteran

Long Island

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UIH,

Crickets.

I must have misunderstood the meaning of a "few days"

My bad.

UIH,

Butch

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06-21-2015 03:32 AM  35 months agoPost 22
Ducati996

rrApprentice

Reno, Nevada

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Please remember. ....
They are moving, they only have time to take your money, they can not waste time shipping orders out. They should call their Helis " Mirage " .

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06-21-2015 02:10 PM  35 months agoPost 23
rcnut

rrElite Veteran

Rockford, Illinois

My Posts: All  Forum  Topic

... they only have time to take your money...
Ouch!

Team Miniature Aircraft
"I love the smell of Nitro in the morning!"
...Citizen 654!

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06-28-2015 06:13 AM  35 months agoPost 24
Guyguerra

rrNovice

Naples, Fl

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I'm glad to say that carbon extreme has shipped all of my pending orders, so things are looking up! I couldn't be happier that my favorite Heli is going to stay alive.

Logo 800, 700, 690 & 400, Gaui NX7, NX4 & X4II, Whiplash 700's, Mostro 700E's, Goblin 570, Jeti Air Force DS-16

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06-28-2015 08:52 PM  35 months agoPost 25
grimthenoble

rrApprentice

Ketchikan, Alaska

My Posts: All  Forum  Topic

That's good to hear! I might just have to order again so I can get my 2 auroras I bought earlier this year flying!

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07-15-2015 03:24 PM  34 months agoPost 26
JA Allen

rrApprentice

Waxhaw, NC

My Posts: All  Forum  Topic

Keep the thread alive. I made a parts order as well for my aurora, a week ago.
Asked what the status was on Friday. Received an email back claiming they will be sent next day. That was great, but evidently outright lying to me.

Have not seen my parts. Still sitting at site pending. BS if you ask me. Now I have an Aurora (which I love) with no tail output shaft and collar. been sitting. Granted they dont charge till shipped, but the point is I want to fly, and keep Avant as my heli vendor. Now...

I wanted to go for the 2nd Mostra build next. But with this, now I have to think twice. I actually love my Aurora, but cant fly it just for a few easy tail rotor parts.

Really frustrating.

JA Allen
Jeffrey Hildebrant

Put my full name to prove I am not hiding.

Avant Aurora N, Avant Mostro N

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07-15-2015 07:32 PM  34 months agoPost 27
frito169

rrNovice

crystal lake,IL. 60014

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next day
If you spoke with them Friday and they said next day that means it shipped Monday and today is what day?

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07-15-2015 10:32 PM  34 months agoPost 28
JA Allen

rrApprentice

Waxhaw, NC

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Why an attitude with heli BS drama. Everyone thinks they are right. What part of "order is pending" in my post did you not understand? Today is Wednesday, July 15 2015.
If I have the days wrong, than the proof will make it look worse.

Hows this:

Order at CE:
253356420 7/7/2015 Jeffrey Hildebrant $20.79 Pending View Order | Reorder
253356413 7/7/2015 Jeffrey Hildebrant $51.74 Pending View Order | Reorder

An email about shipping next day was sent 7/09/2015. Here it is:
Please note I emailed and asked on the 9th. OK.

From: Jeffrey Allen Hildebrant <jaallen@jaallen.net>
Date: July 10, 2015 at 12:01:54 AM EDT
To: CarbonXtreme Contact Form <CarbonXtremeContactForm@carbonxtreme.com>
Subject: Re: Can I please get an update on my parts order!

Thank you very much for the prompt reply. Great customer service. Thank you. I love my Aurora!

Sent from Jeffrey Allen Hildebrant's iPhone

On Jul 9, 2015, at 11:00 PM, CarbonXtreme Contact Form <CarbonXtremeContactForm@carbonxtreme.com> wrote:

Your orders will ship tomorrow.

Regards

Customer Service
CarbonXtreme.

On Thu, Jul 9, 2015 at 6:58 PM, Jeffrey A Hildebrant <jaallen@jaallen.net> wrote:
Your Order #253356420 (placed on July 7, 2015 5:28:26 PM PDT)

Your Order #253356413 (placed on July 7, 2015 8:55:25 AM PDT)

Please contact me on how much time I will need to wait.
Thank You
Jeffrey Allen Hildebrant

I actually replied to it and told them thank you for the great service and quick reply.
If they sent an email just saying not ready to ship, that would have been fine to me. They lied. Not dealing with them again.

So, have anything you want to add? I am sorry and apologize for how wrong I am. I accept full blame for my actions. I am stuck with one heli not flying, and a new one I wonder if I will ever get parts for. They just need to be honest to customers. I don't believe anything I have seen in all the threads. And some of you just take it. Funny.

Avant Aurora N, Avant Mostro N

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07-15-2015 11:16 PM  34 months agoPost 29
grimthenoble

rrApprentice

Ketchikan, Alaska

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I wish I could get my money back out of the 3 auroras I have now. doesn't even pay to fly them no parts support means no fly.

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07-17-2015 10:04 PM  34 months agoPost 30
JA Allen

rrApprentice

Waxhaw, NC

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They are finally shipping. They emailed saying parts are in stock.I hope this works. I have a Mostro I hope I can keep flying too.
CC I stopped CX from authorization because I felt they would never contact me or even ship.
They are going to run it today. I want to see tracking, then I will feel better.

Avant Aurora N, Avant Mostro N

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10-20-2015 02:12 PM  31 months agoPost 31
1helimech

rrVeteran

NW Fla....

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I've sent them FIVE e-mails and heard nothing ...just say'n

Good Day

I dream of a better world, A world where a chicken's crossing a road IS NOT questioned

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10-23-2015 02:49 AM  31 months agoPost 32
1helimech

rrVeteran

NW Fla....

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six now six unanswered attempted tries and all i hear is more crickets

Good Day

I dream of a better world, A world where a chicken's crossing a road IS NOT questioned

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10-25-2015 06:57 AM  31 months agoPost 33
byter182

rrNovice

Florida USA

My Posts: All  Forum  Topic

Same here. Ordered some parts from CE on Sunday 10/18/15. On Tuesday, I went into my account to check order status. Said "Pending." Wednesday I sent them an email asking if they were gonna process my order. As of today, no reply. What a shame.

I do like the Mostro's workmanship and great flying characteristics but I have to admit, I regret the day I ever bought this heli. Dozens or maybe hundreds of us have poured tons of time and money into this heli, and Avant doesn't even have the decency to be truthful or even simply reply to their loyal customers email. That tells me that Avant does not have any respect or regard for their customers.

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10-26-2015 02:07 AM  31 months agoPost 34
1helimech

rrVeteran

NW Fla....

My Posts: All  Forum  Topic

Really sad for sure byter... My order has been in there hands sense 10/1/2015 and no word from them after 7 E-mail inquiries...just crickets

Good Day

I dream of a better world, A world where a chicken's crossing a road IS NOT questioned

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10-29-2015 12:12 AM  31 months agoPost 35
Fauropitotto

rrApprentice

Tampa, FL

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I have no dog in this fight.

However, if enough people file for chargebacks on their card, Avant will have no choice but to handle this head on or sink.

You paid for something, but never received the product. File a report with your credit card company to get your money back. If you do it right, the credit card company will open an investigation. Avant will have to prove that they shipped the product. Since they did not, the credit card company will return the funds to you.

If enough of these investigations are opened, eventually Avant's ability to process orders will be suspended.

After all of this, there's no reason for anyone to buy with no communication and no products. That's practically the definition of a scam!

CTZN#564 | MSH MaxV2 770, SAB Goblin 700C, FPV Quad racers

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11-23-2015 04:43 PM  30 months agoPost 36
lsnover

rrVeteran

Lehigh Valley, PA

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They have an address in Las Vegas.

I was hoping someone could go by and see if anyone is there, or maybe find out what happened.

Augusto has not been heard from in anyone in the Heli community that I can tell in months. They've never been good at communication, but I was always able to get parts from CarbonXtreme and sometimes Amain.

This time it seems to be a more serious issue.

Hoping a company like Lynx can step in and make replacement parts for some of these orphan helis. The Blade "Pro" series has disappeared as well. Sad days.

Hoping maybe Augusto had some health issues that have kept him from communicating and he will pop back up. Avant put so much into the design and marketing of this heli, it's hard to believe someone would willingly just walk away.

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11-24-2015 12:57 PM  30 months agoPost 37
ahensley323

rrNovice

Savannah, GA

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FYI
I do not have the Mostro, but a nitro and e-aurora. Just received an email last night that parts I ordered from their website have shipped w/ tracking number. I think I ordered on 11/1/15, so not sure if they are just getting rid of parts or actually trying to come back to life.

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11-25-2015 12:06 AM  30 months agoPost 38
1helimech

rrVeteran

NW Fla....

My Posts: All  Forum  Topic

My Mostro parts shipped today ...may-b their backup ??? Parts are coming from CX.....

Good Day

I dream of a better world, A world where a chicken's crossing a road IS NOT questioned

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