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HelicopterMain Discussion › Great Customer Service
12-19-2003 04:11 AM  13 years agoPost 1
greg

rrKey Veteran

Yorkville, IL

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Just wanted to thank Kurt at Heliproz for the great customer service. I had a bad experience with a servo that had a few months on it and he made sure I was happy, gave a credit on a suitable replacement.

Thanks, HeliProz

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12-19-2003 07:15 AM  13 years agoPost 2
Helimex

rrApprentice

Oklahoma

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I've yet to have a bad experience with Heliproz. Heliproz been berry,berry good to me!

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12-19-2003 04:51 PM  13 years agoPost 3
skydvr79

rrApprentice

gainesville, florida, usa

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heliproz is the best online heli shop!

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12-20-2003 02:49 AM  13 years agoPost 4
claysmith

rrApprentice

In a van, down by the river

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heliproz is great, just don't buy any of those crappy maverikk blades they sell.

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12-20-2003 02:58 AM  13 years agoPost 5
Trowelfaz

rrApprentice

USA

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Couldn't agree more. Heliproz is now my only source for mailorder and 90% of my Heli bits.

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12-20-2003 05:11 AM  13 years agoPost 6
E_eves

rrApprentice

Cincinnati, OH

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Thumbs...doubles to Heliproz. Great prices and great service. Usually two things that don't go together. You can really tell that the entire staff loves RC helis.
.
.
.

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12-20-2003 05:20 AM  13 years agoPost 7
Ted Toth

rrElite Veteran

Myrtle Beach S.C.

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When I placed my order Larry suggested a upgrade for less $
rare today Ted

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12-20-2003 05:47 AM  13 years agoPost 8
surferx

rrNovice

Austin, Tx

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The only issue Ive had with them is their ridiculous 15% restocking fee. I ordered a $40 Sullivan starter from them that wouldnt work with my ksj battery holder. I wanted to return it and they were gonna charge me the fee. I dont think its fair to charge the fee on mail orders when you cant inspect the goods before you order them. I ordered in good faith and they should take returns the same way. Also their mavrikk ball joint pliers are too thick and wont work at all, they wanted the fee on those too. I now use Rick's for all my orders and have had great service from them and they back up all their goods.

Just my opinion,

Jay

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12-20-2003 07:06 AM  13 years agoPost 9
Freya

rrApprentice

Seattle, Washington

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Not only is Heliproz Great!!! On service but they have been great on supporting the hobby too. Always have been very supportive of our club!

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12-20-2003 09:27 AM  13 years agoPost 10
Another Time

rrApprentice

Ozark, Mo.

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I just wish they were at IRCHA this past year.. I would liked to meet them in person and check out their stuff first hand..
I have gotten great service from them!


see ya there this year at IRCHA????????


AT

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12-20-2003 07:58 PM  13 years agoPost 11
skydvr79

rrApprentice

gainesville, florida, usa

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The only issue Ive had with them is their ridiculous 15% restocking fee. I ordered a $40 Sullivan starter from them that wouldnt work with my ksj battery holder. I wanted to return it and they were gonna charge me the fee. I dont think its fair to charge the fee on mail orders when you cant inspect the goods before you order them. I ordered in good faith and they should take returns the same way. Also their mavrikk ball joint pliers are too thick and wont work at all, they wanted the fee on those too. I now use Rick's for all my orders and have had great service from them and they back up all their goods.
just goes to show ya there is always at least one pissed off customer at any buisness

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12-20-2003 08:35 PM  13 years agoPost 12
Drunk Monk

rrProfessor

Preston, UK

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You can't please all the people all the time no matter how hard you try


Stephen

I only open my mouth to change feet.....

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12-21-2003 06:03 AM  13 years agoPost 13
steve9534

rrKey Veteran

yakima, wa.

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Heliproz

They are the best. Best prices and best service. I order almost all of my heli stuff from them. Steve.

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