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HelicopterMain Discussion › Great Customer Service!!!!
12-18-2003 02:46 PM  13 years agoPost 1
Trowelfaz

rrApprentice

USA

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There has been a lot of bashing of a few vendors here, but I would like to post just the opposite. I purchased a new heli from Heliproz (after sending them a bunch of email with questions and pricing requests). The delivery and responses were very quick. However, I was missing an e-clip from one of the 'upgrades' Heliproz included in the Velociraptor package, so I fired them off an email asking if I could purchase some so I had some spares. They responded quickly that they would send me some out free of charge. Expecting an envelope in the mail with a few e-clips, I was pleasently surprised when I received a UPS delivery with the entire small parts bag from the item in question!

This is the kind of service that keeps people in business.

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12-18-2003 04:45 PM  13 years agoPost 2
sbalder

rrApprentice

Brighton, Michigan

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I couldn't agree more about Heliproz. Great Service, Great Prices, always a phone call or email away. AND they post their inventory on the web-- Our local hobby shop does this (http://www.prop-shop.com/ ) so it can't be that hard for the other stores to push boldly into the late '90s and do the same!!

The only drawback that keeps me from ordering everything from them is that I fly X-cells and their inventory is not as strong. Stuff that they tell me "has been out of stock at Miniature for months" always seems to be readily available at the other stores. If they were better stocked in MA, I'd never buy anywhere else!!!

-Steven Balder

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