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HelicopterSynergy R/COther › ANOTHER thread about FBL Rotors
06-22-2014 04:43 PM  3 years agoPost 1
ssmith512

rrKey Veteran

Indianapolis, IN USA

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This guy Ralph is ridiculous (and in a good way!). He takes the term "Customer Service" to not only to a new level, but to a whole new dimension. He has on a few occasions, taken time out of his very busy day to personally telephone me about my order, usually because of something VERY small and about something that could EASILY be taken care of in 30 seconds entirely online and behind the scenes. And I dont know if it is just me ('cause I AM such an awesome guy! ) but when talking to Ralph, I dont get the feeling that I am one of his customers, but that I am one of his friends. I've never met the man, wouldnt know if he was standing next to me, but I dont know how else to explain it. The man is truly genuine in everything he does.

Good people often go unnoticed and without the accolades they deserve.

Thank you Ralph for being the kind of business Owner all customers can only usually wish were everywhere. You give the retail part of this hobby a good name and you represent the Synergy brand well.

Steve

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06-22-2014 05:28 PM  3 years agoPost 2
Dan Minick

rrKey Veteran

Columbus, WI

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plus one!

Team Synergy, Team FBL Rotors-------if its not broke...it will be!

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06-22-2014 07:21 PM  3 years agoPost 3
Steff Giguere

rrProfessor

St-Eustache, Quebec, Canada

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Plus two

Team Synergy, Rail blades, Team Scorpion, V-Team

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06-22-2014 09:58 PM  3 years agoPost 4
Charlie R

rrApprentice

Lafayette Ca

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Ralph is a great guy and always takes GOOD care of me
Charlie

Helicopters are a mass of rotating metal fatigue surrounding an oil leak !

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06-22-2014 10:12 PM  3 years agoPost 5
ibepilot2

rrApprentice

Oklahoma City, OK

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Ralph
Awesome service .

Team Synergy, Rail Blades,Team Scorpion,Team FBL Rotors

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06-23-2014 05:29 AM  3 years agoPost 6
Kevin Feil

rrVeteran

Newnan, Georgia, USA

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A+ Ralph !

" hollywood3160 "Team Synergy Factory Specialist, Team Futaba,Morgan Fuels, FBL RotorsUnlimited

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06-23-2014 09:26 AM  3 years agoPost 7
flyalan

rrApprentice

Nashville, TN

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That's Ralph!

Helilids RC Hobbies

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06-23-2014 10:51 AM  3 years agoPost 8
Retired2011

rrElite Veteran

Lee's Summit, MO

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Yeah, me too.

I know what you mean about 'feeling like you're talking to a friend'
maybe we are all awesome guys

Thank You Ralph!

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06-23-2014 01:18 PM  3 years agoPost 9
4cyclic

rrKey Veteran

Montreal, Can. and northern Vermont

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Great job Ralph , as usual.

Life is meaningful flying helis.

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06-26-2014 12:52 AM  3 years agoPost 10
racemwyatt

rrNovice

Oklahoma City

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And here I thought I was his favorite customer!

+ a billion for Ralph and his customer service!

I told my parents I wanted to be a pilot when I grew up, they said I can't do both!

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06-26-2014 01:29 AM  3 years agoPost 11
Retired2011

rrElite Veteran

Lee's Summit, MO

My Posts: All  Forum  Topic

And here I thought I was is favorite customer!
I'm sure you are, he just tolerates the rest of us.

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