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› EP Buddy V3 ParaBoard - Beware of bad solder connections on circuit board.
06-03-2014 02:12 AM  3 years agoPost 1
cjcyclesrc

rrNovice

Lexington, NC

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I have a Revolectrix MPA that i use with my PowerLab 8. I really like the fused protection of the MPA. I decided that I wanted to buy a second parallel board to use with my Bantam BC8DX. I had read good reviews on the EP Buddy V3 paraboard and decided to try one. I ordered it from Heli Direct on Memorial Day. It was delivered on 5/29/2014. I moved the same battery from connector to connector seeing if the voltages are the same. I also pulled the fuses to see if connection was lost. When I did this on the 4th connector nothing happened. The first connector does not have a replaceable fuse and I checked and there was still a connection between the first and last connector. I decided to take the back off the board as there we only four screws to take it off. When I did I found that an excess of solder was connecting the back of the fuse terminals. This means only two of the four connectors were fused. I guess it could have been worse. The excess solder could have been somewhere else and shorted the board. Potentially burning up my charger or worse. This board was usable as is but it just wouldn't be fused. I purchased the V3 because I wanted a fused paraboard.

I sent the following email to support@buddyrc (I found the contact in the warranty section of the instructions.) The instructions say you have 14 days to exchange the board and it was covered by a six month warranty. I also included photos of the problem.

"Subject: Issue with V3 paraboard
Date: 5/29/14 6:27 pm
To: support@buddyrc.com

I bought a V3 paraboard from heli direct and it was delivered today.

I was checking all the connections before I hooked it up to parallel charge. The strange thing was the last port was still connected when I pulled the fuse. I took the back off of the board and it looks like the solder bridged over the fuse connections. It wouldn't cause a short, but it means there is no fused protection between the first connector and the last one. Is this covered under any kind of warranty?

Thanks,
Charles"

This was the reply I received on Friday.

"Charles,

If there was a problem with the board it should have been sent back to us prior to being opened. I checked with my Manager to verify that we can not warranty something once its opened up like this as the manufacturer will not accept it as warranty once someone has opened it up.

Doug Tussing
Customer Service
Buddy RC
4249 Diplomacy Dr
Columbus, Ohio 43228
support@buddyrc.com"

I'm not very happy with Buddy RC now. I hope I never have to buy another buddy rc product. I wouldn't have been surprised if this would have happened on one of the cheap boards listed on eBay. I thought I was buying a reasonably good product when purchasing the EP Buddy.

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06-03-2014 02:22 AM  3 years agoPost 2
cjcyclesrc

rrNovice

Lexington, NC

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I guess the moral of the story is always check to make sure your boards are soldered correctly. Just be aware that if you buy an EP Buddy product they won't stand behind the board or offer an exchange if you find a problem. You're just screwed.

(If you do find a problem there are no seals on the case. Don't inform Buddy RC you took the back off. They would have absolutely no way to determine if the back had been off or not.)

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06-03-2014 02:39 AM  3 years agoPost 3
Tyler

rrElite Veteran

Chicagoland area

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What was the response from Heli direct where the point of sale took place??

Enjoy things that money can buy IF you don't lose the things money can't buy.

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06-03-2014 03:05 AM  3 years agoPost 4
cjcyclesrc

rrNovice

Lexington, NC

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I didn't send think about sending an email to them. I looked in the instructions and it said to contact Buddy RC for warranty issues. I was pissed when I got the response back from Buddy RC. In hind site I probably should have contacted them.

I just dug out my soldering station and solder sucker. I fixed it and a couple other connections I didn't like the looks of. It works as it should now. So I have a working paraboard. I just don't think I should be forced to do this on a brand new purchase. I realize some will think I'm bashing EP Buddy. Maybe I am just venting a little, but I'm entitled to my opinion. If they would have just said were sorry you got a defective one it would have made me feel better. I was only told how I was wrong for taking the back off. Then I look at the new classified activity and I see others posting how EP Buddy stands behind their products. It was like salt in the wound.

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06-03-2014 05:33 AM  3 years agoPost 5
chris-fry

rrApprentice

I guess it is called Ohio???

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Basically, when you "break the seal" so to say, you forefit any type of warranty given with any product.
Because they do not know what you "might" have done to it, in process. I know is does suck getting something that is "defective" right out of the box. I definately feel your pain and frustration.

Honestly, your best bet would have been to send Gary or Doug a quick note about the potential issue, which it looks like you did. You even said that you should have, unless you had been talking about Heli Direct. BuddyRC would have had you send it back. Not speaking for them, but most likely, you would have received a new one a few days later, after getting your faulty board. Sorry to be so blunt, but you hosed yourself on this one.

But, by the looks and sounds of things, you got it all squared up yourself. Dont write off BuddyRC, man. We have lots of good stuff coming down the pike.

*edit* Sorry, long nite. Misread some of the original post. Added context*

XFC '05/'09 A/C pilot. Thanks to- Scorpion Power Systems and TailDraggerRC

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06-03-2014 12:56 PM  3 years agoPost 6
cjcyclesrc

rrNovice

Lexington, NC

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That's not always the case. I can take the back off of my transmitter and it's still covered under warranty. There was no seal on the case or mention of this in the instructions. If this is the stance they want to take they should have sealed the case or mentioned it.

Why would they think I would tamper with the board? I would have to mail the thing back then wait to get what I paid for and nothing more.

I see two distinct points where I got hosed.
1. Purchasing the board.
2. Being honest and telling them exactly what I found. If I had just said the thing didn't work right, no one would have known I took the back off.

As far as writing them off I will choose to support other companies with my money. Companies like Desert Aircraft go way above and beyond on taking care of their customers. And I'll gladly pay more for their engines because I know they will stand behind their product. I've spent thousands of dollars @ desert aircraft over the years. I'm looking at a brand new DA 120 sitting on my bench right now while I'm writing this.

Buddy RC did not meet my expectations of what was acceptable customer service. The bare minimum would have been saying I'm sorry. Not saying how I was in the wrong. Who ever dropped a glob of solder on the board when they were building it was in the wrong. By the responses I'm getting it sounds like they are mentioning another party manufacturing the boards. Are they outsourced to china to be built? Why is this a pain point for me as a consumer?

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06-03-2014 03:31 PM  3 years agoPost 7
rcflyerheli

rrKey Veteran

Granbury, TX USA

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I can only add that is why the MPA board costs more than the Paraboard you got. I have 2 of the MPA boards, and have had no complaints with the customer service at all.

That being said, I have also had great customer service from Buddy RC. I bought one of their first Spedix Tail boxes for my Logo, and there was a slight amount of axial play in the tail shaft. They completely replaced the shaft and pulley no questions asked. I even still get followup e-mails asking how the tail is performing.

Good luck with your situation.

Goblin 700, Trex 700DFC, Gaui X7, Logo 690SX, Logo 600SX; Trex 470 Trex 500
Amain Team Rep

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06-03-2014 04:50 PM  3 years agoPost 8
cjcyclesrc

rrNovice

Lexington, NC

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I agree the FMA MPA is a much better unit and worth the difference.

I tried to submit a customer review on the Buddy RC 2 times. It won't post to the list of reviews. Do they have to approve reviews?

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06-03-2014 06:10 PM  3 years agoPost 9
Tyler

rrElite Veteran

Chicagoland area

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Perhaps a different person at buddy Rc would reconsider their initial response. This is uncharacteristic of buddy rc's reputation. I'm not saying your experience isn't accurately portrayed, we may never know, but I am saying this is not normal for buddy Rc. Of course they may have new staff, new policies, etc.

Those of us defending our history with buddy Rc is doing so for a reason, and we surely hope your experience will not be the future of buddy Rc.

Enjoy things that money can buy IF you don't lose the things money can't buy.

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