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HelicopterMain Discussion › KDE Support
02-21-2014 08:13 PM  3 years agoPost 1
moparherb

rrApprentice

Fulton, NY Syracuse Thunderbirds

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I guess it probably goes without saying that KDE produces quality products and their support is second to none, but here is my tale. While assembling a new Trex 250 Pro DFC I really liked the KDE offerings. So I ordered all three. While installing the lower mounting plate it seemed that the two rearward screws were a bit to long and really resisted tighting up, but I kept trying. And of coarse even with the correct MIP driver I managed to strip the head, long before the bolt was completely tight. After reviewing the Align instructions I soon realized that the main boom supports would also be mounted there and that was the reason the bolts were a little longer. But now I'm stuck without one bolt. I emailed KDE and within a few hours they sent me a new bolt package for the lower mounting plate. I'm not saying they cover everyone's screw ups but in this case this company has made me a very happy modeler and will certainly get more of my business in the future. So you see there still is great companies making great products for us heli pilots. THANK YOU KDE.

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02-21-2014 09:15 PM  3 years agoPost 2
Stephen Born

rrElite Veteran

USA

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Yes, KDE has superb customer service.
After reviewing the Align instructions I soon realized that the main boom supports would also be mounted there and that was the reason the bolts were a little longer.
This should prepare you for the second round.

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02-22-2014 09:22 AM  3 years agoPost 3
Luvmyhelis

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Spokane, Washington. USA

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Yep. Patrick at Kde is a total stand up guy. I personally have numerous emails from him in great detail helping out and adding info to projects I am involved in. And I am pretty much a nobody! They have a customer for life here.

Old cranky heli builder

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