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HelicopterEngines Plugs Mufflers Fuel › Hatori customer service- The best!
01-24-2013 11:37 AM  4 years agoPost 1
scootr

rrNovice

Australia

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Hey guys.

Blew some baffels in my Hatori SB 21 that was coupled to my os 91 speed a couple of weeks ago. The pipe was only 7 months old so you can imagine I was dissapointed to say the least! With a few emails to Hatori USA it was sorted ASAP, and my replacement pipe arrived a week later, even with a letter saying sorry.

And I live in down under.

10/10 for customer service. Very impressed.

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01-24-2013 01:27 PM  4 years agoPost 2
Dr.Ben

rrMaster

Richmond, VA, USA

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Richard's pipes (SAB versions) have been backed by a two year warranty for years, and he stands by it. He's good people.

Ben Minor

Team Synergy Team Futaba Team Kontronik USA
Progressive RC

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01-24-2013 03:32 PM  4 years agoPost 3
Four Stroker

rrElite Veteran

Atlanta

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He will also special order long extinct pipes from Japan for you (if they have them in the warehouse). Great customer support.

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06-21-2013 05:55 PM  4 years agoPost 4
Steve Graham

rrApprentice

Denver, CO

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Just wanted to add my two cents,

Last weekend one of the baffles came loose in the slightly over a year old but well used Hatori on my OS 91 HZ-R. I contacted Heliproz where I got the muffler and they told me to call Rich Sabin at Hatori USA. Monday morning I left Rich a message explaining that I needed a muffler prior to this weekend for a demonstration I'm doing. Rich immediately sent me a new muffler priority mail which I received Thursday. All he asked was that I send the old one back which I am doing today. Customer service doesn't get much better than that.

Thank you Hatori

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06-26-2013 03:04 AM  4 years agoPost 5
dchekas

rrKey Veteran

Farmington, CT

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I've received similar treatment with a SB-22.

They took care of it no problem. Big fan of Hatori.

Team Align, Team Futaba, Team Byron Fuels, Team Thunder Power

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HelicopterEngines Plugs Mufflers Fuel › Hatori customer service- The best!
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