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HelicopterFlybarless Rotor Head SystemsV-Bar › Poor Vbar service from ReadyHeli
06-04-2012 06:17 PM  5 years agoPost 1
GScott

rrElite Veteran

Lewis Center, OH

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I usually don't make threads like this and RH is the last place I ever thought would prompt one. I have been having bad vibe issues on my Synergy N5c for months. I replaced numerous parts and tried every possible mounting possible with no luck. I finally took some screen shots of the spectrum analyzer and posted them on the Vstabi forum. They showed alot of spikes around 1,000 RPM but Ranier was more concerned about the "grass" showing up on the log and asked me to send it in. During this time the vbar started to act very erratic and would randomly start "bouncing" the cyclic on the bench resulting in vibe readings of over 3,000. Being in the U.S. I contacted Ready Heli and told them I had spoken with Ranier and they gave me a RMA to send it back. I was told they would look at it and if necessary send it back to Mikado.

Today I sent RH an email asking if they had a chance to look at it. I was informed that since I had already been in contact with Ranier that they would not diagnose it and had to send it to Germany. The expected turn around would be 3 weeks. This was on top of the week I already lost sending it to RH in the first place. When I pushed and expressed my frustration I was told they are not allowed to go against Mikado and since I already contacted them they would need to handle it. Maybe it's just me but this seems like a crappy way to treat long time customers and supporters. This is 4 weeks that I will be without this heli during the prime flying season in Ohio. If RH had told me they weren't even going to look at it I would have saved myself a week and sent it directly to Mikado myself. Horizon customers don't need to go through Beast X for support. This whole thing has me wondering if I should even continue to support RH or Vbar. It's ridiculous to think this will take 1/3 of my summer.

I guess the moral of the story is not to use the Vstabi forum for support if you want your warranty issue handled in a timely manner

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06-04-2012 06:25 PM  5 years agoPost 2
BrainDrain_dx

rrKey Veteran

Wichita KS

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The best advice I can give you is buy two. It has been the only way I have been able to fly everyday.

Brand new sk-540 acting up, send to canada - two week wait
brand new scorpion esc burnt up, send to china - three week wait
Castle ice recall - 4 month wait.

Maybe the beast camp is better, I don't know. either be prepared to wait, buy two or only deal with companies with quick turn around.

Readyheli support has always been top notch for me... when the ball is in their court and not someone else's

KDS Agile 7.2/5.5 Chase 360 - SkyHero Spyder/Spy/Little Spyder
Sponsored by my Visa

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06-04-2012 06:25 PM  5 years agoPost 3
bart2546

rrVeteran

Canal Winchester, OH - USA

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Hey Gary,

Wow sorry to hear about this bad situation. Although maybe it is mostly Mikado's fault? I would assume (of course I don't know) that they probably dictate most terms to their dealers and in this case they may require ReadyHeli to do what they did as part of being a dealer. In that case I personally would put more blame on Mikado for being uptight about their terms since ReadyHeli has to do what they're told.

Either way that sucks and I hope it gets resolved quicker than what was told to you. Hope to see you at the field soon man!

Regards, Brandon Bartolomucci; Team Synergy; Team Scorpion; & Team Bavarian Demon; AMA# L939231

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06-04-2012 07:19 PM  5 years agoPost 4
RappyTappy

rrProfessor

Traveling the USA

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RH is not the manufacturer nor do they have a 'service' department like Horizon. The vbar is made in Germany, says on the box and thats where their service department is. RH is just a hobby shop with a distributor ship. I guess RH could've supplied a free replacement or something but if they didn't I wouldn't be upset with them.

I know that if I have to deal with a warranty issue on a product in Europe I can expect at least a month before I get it back if I'm lucky. If I would jones that bad that I just had to continue to fly then I would just purchase a backup flybarless unit. I have no stake in either of these companies just calling it like I see it. Sorry to see the hassle.

You could always get one of those $30 flybarless units.

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06-04-2012 07:33 PM  5 years agoPost 5
psych-lick

rrKey Veteran

Portland, OR

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I had an old black mini vbar that had a gyro going bad. I called RH and they had me send it to them for analysis. They put it on their 'vibration tester' and diagnosed it as a bad sensor. They sent it to Germany. Germany sent a new one back to RH who then sent it to me.

You are lucky they didn't wait and just sent it to Germany since it had already been diagnosed as bad.

All returns/replacements have to go thru RH since they are the US distributer.

-Jeff T.

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06-04-2012 07:41 PM  5 years agoPost 6
Noobyflyer

rrVeteran

Clearwater, FL

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The best advice I can give you is buy two. It has been the only way I have been able to fly everyday.
That's some stupid advice. Why stop there, how about two of the same model car just in case?

No, he paid good money for a new product that should work as advertised. Instead of Readyheli taking the coward's way out and pitching their precious customer to Germany, it would be my expectation to have the distributor replace the unit with a new one and deal with the aggrevation of the manufacturer on their end.

Why in the HELL does this not seem like reasonable customer service any more? You distribute and make money off of it, then you take some accountability as the middle man.

It is my opinion that these Heli Vendors should make getting their customer back in the air PRIORITY ONE. Most do.

This is BS.

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06-04-2012 08:09 PM  5 years agoPost 7
BrainDrain_dx

rrKey Veteran

Wichita KS

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That's some stupid advice. Why stop there, how about two of the same model car just in case?
My car was in the shop for two months, my choices were to be patient while they fixed it or get another one, similar to the situation here. Yes I bought another car, different make/model though

Readyheli can't afford and it isn't there job to hand out free vbars to every customer with a problem. They must go back to the manufacturer for replacement. They are not any different than anyone else. Does it suck... hell yes but there's not much we can do about it than shop somewhere else if you can't handle it.

bottom line is, like it or not, if you don't want to wait you better have at least two.

KDS Agile 7.2/5.5 Chase 360 - SkyHero Spyder/Spy/Little Spyder
Sponsored by my Visa

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06-04-2012 08:18 PM  5 years agoPost 8
panzlflyer

rrApprentice

Goldsboro,NC,USA

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Ready heli is usually top notch, how old was the unit?
My experience with them has been great and a few guys I know have had vbar stuff replaced that they didnt have to.
I personally have more than one sensor on hand as they are easily damaged.

T700,450Pro,Spirit Pro,Beast+, Qav 500,Futaba18SZ

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06-04-2012 08:25 PM  5 years agoPost 9
Jerry K

rrKey Veteran

Houston Area

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Is Clearwater FL. any where near the "Magic Kingdom"???

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06-04-2012 08:31 PM  5 years agoPost 10
Ronald Thomas

rrMaster

Gainesville, Fl, USA

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So Readyheli is getting it replaced at no charge to you and that is poor service??? I know it may take a little longer than you want but they are getting it replaced for you right?
Move to FL, year round flying and no need to stresss about a couple of weeks. ....Ron

Team MikadoUSA 480XXTreme, 550SX, 600SX, 700XXTreme, 800XXTreme!!

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06-04-2012 09:16 PM  5 years agoPost 11
GScott

rrElite Veteran

Lewis Center, OH

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Ready Heli is the sole U.S. distributor and that should carry with it some responsibility. As I said in my initial post, if they weren't even going to look at it then why not just say it up front. I was told they would look at it and if found to be defective it would be replaced, otherwise it would be sent to Germany. The unit was less than a year old and purchased new.

The car example is a poor one at best. I had a BMW that needed a part replaced as part of a recall. It was going to take 2 months to get the part and the car couldn't be driven until the part was replaced. It was the first car I had ever purchased from this dealership but the service manager stepped a gave me a free loaner until my car was fixed. Why? Because he understood the value of a good customer relationship and my wife and I have since purchased 4 or 5 cars from this dealership.

And for the record RH hasn't done anything yet. They received it last week and as of this morning still had it.

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06-04-2012 09:34 PM  5 years agoPost 12
rappyfly

rrVeteran

Toronto, ONT

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I always have good experience with them before... Since the silver line will replace older units, what will happen when I have a black or blue unit needs service?

Anyway, if you can reach John or Jennifer, they might be able to give you a head start.

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06-04-2012 09:36 PM  5 years agoPost 13
USNAviationjay

rrElite Veteran

Houston Tx USA

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So if RH is getting a new one back from Mikado.. as the distributor why didn't RH just send a RMA replacement now and then add the returned new one to stock?

that's what I would do..

and that's what many other distributors do.

they do the dirty work getting the credit for the messed up items and replace it on the spot if under warranty or defective.

the customer should not have to be put out like that.

4 weeks is a long time during this time of year to have a down bird.

BTW this is also why I am getting away from my VBARSs as well. 3 bad black sensors and service was terrible across the board.

also..tried the new SK540 and it flies very similar to vbar and the gov is great at 100$ less. and support is in NA stead of Europe.

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06-04-2012 09:43 PM  5 years agoPost 14
hams

rrApprentice

Ohio

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I just went through the same ordeal with a jive 120. 4 weeks with no esc. They sent it back saying it was fine, I still haven't pulled the replacement I purchased in the meantime out to see if it still is acting up. I need to do that.

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06-04-2012 10:53 PM  5 years agoPost 15
RappyTappy

rrProfessor

Traveling the USA

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Going over the original post, it did look like Mikado requested to have it sent to them, makes me think that Ready heli said there is nothing to do because the diagnosis of Mikado over the net has already gone beyond Ready heli's expertise.
So if RH is getting a new one back from Mikado.. as the distributor why didn't RH just send a RMA replacement now and then add the returned new one to stock?
I can imagine, someone getting a RMA replacement on a vbar that they didn't "crash" only to be found out later by thorough diagnosis at Mikado headquarters that it was crashed and why it was malfunctioning.

Not saying Gscotts crashed his, but being in the hobby industry myself and flying for a while I've seen guys pull some pretty cr@ppy stuff. They have to protect their customers interest, but at the same time should they get shafted till they go out of business by scammers?

I can't say anything on why readyheli hasn't sent it or is sitting on it if that is the case so...

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06-04-2012 11:10 PM  5 years agoPost 16
McKrackin

rrProfessor

Lucasville,Ohio

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I agree if Readyheli said to send it to them,they should have sent you a new one immediately and wait for the new replacement from Mikado to replace their stock. They wouldn't be out anything and would have yet another happy customer.

They should never have asked you to send it to them if they weren't going to do anything but put a new stamp on it and drop it in international mail.

And I'm betting more like 6 weeks.

I literally never use the word literally right.

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06-04-2012 11:48 PM  5 years agoPost 17
Riq

rrKey Veteran

ND

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Ive spent ~60$ to send a vbar(silver 4.0) to germany via their requested carrier........Only to have them give me an outrageous quote on exchange, and for communication to be less than lackluster...*esp being I paid I think over 700$ for a silver vbar( and I have a FEW to say the least.)

..I stopped there knowing they wouldnt be the only game in town.

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06-05-2012 12:30 AM  5 years agoPost 18
Sam2b

rrElite Veteran

Tacoma, WA

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Gscott may been spared greif if RH first contacted him before they shipped it off to Germany (the very moment) and let him decide whether to proceed or not. Communication can make or break a customer relationship, especially when something is goes wrong or plans have changed. In this case, the customer (Gscott) had one expectation, and RH did something else with his property.

Contact the customer before acting - it's so simple. A phone call would really be outstanding.

_Sam B_

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06-05-2012 12:36 AM  5 years agoPost 19
Noobyflyer

rrVeteran

Clearwater, FL

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Readyheli can't afford and it isn't there job to hand out free vbars to every customer with a problem.
Are you on glue?

If you sell it, back it up. If they sent him a terd in a box, then they should send him a new one and deal with Germany.

How can you retain customer's like this? You can't. It's their responsibility and everyone has a differnet perspective on what a dollar means. For some, the outlay of 1 Vbar is what they can afford. Some can't buy 2-3-4 just in case. I realize there are Readyheli ballwashers here, but take a day off.

And Jerry K.- Look it up on Google Map after you finsih your sig. What wise words. I'm having trouble wrapping my mind around the depth of your philosophical views.

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06-05-2012 12:53 AM  5 years agoPost 20
GetToDaChopper

rrElite Veteran

Las Vegas , NV

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He he he, he said ballwasher ! lol

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